Davidow, William H. <br/><br/>
El servicio integral a los clientes 
William H. Davidow and Bro Uttal ; translated by Maria Elena Aparicio Aldazabal. 
 - Barcelona  Plaza & Janes Editores  c1990. 
 - 274 p. 
 - Gestion e Innovación .
<br/><br/> Translation of: Total customer service.  Includes index. 
<br/><br/><label>ISBN: </label>8401361230 
<br/><br/><label>LCCN: </label>buc92000521  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D3818 1990 
<br/><br/><label>Dewey Class. No.: </label>658.8/12