@book{113535,
	author = {Davidow, William H. and Uttal, Bro.},
	title = {El servicio integral a los clientes},
	publisher = {Plaza & Janes Editores},
	year = {c1990.},
	series = {Gestion e Innovación},
	address = {Barcelona},
	note = {Translation of: Total customer service.}
}