01181nam a2200325Ia 4500 129330 BIBL 20160527191121.0 921016s1993 maua b 001 0 eng 92039229 0875843336 (acid-free paper) 29.95 (OCoLC)27012902 DLC DLC n-us--- PUXA HF5415.5 .K45 1993 658.8/12 20 Keeping customers edited, with an introduction by John J. Sviokla and Benson P. Shapiro. Boston, MA Harvard Business School Press c1993. xx, 384 p. ill. 25 cm. The Harvard business review book series Local 178581 Articles originally published in the Harvard business review, 1968-1992. Companion volume to: Seeking customers. Includes bibliographical references and index. Customer service United States. Local 83492 Consumer satisfaction United States. Local 79985 Sviokla, J. J. Local 176195 Shapiro, Benson P. Local 169291 Harvard business review. 109142 109142 0 0 0 658_812000000000000_K26 0 evl 136043 10 10 1 2016-05-27 194141 0 658.812 K26 80000001421604 2016-05-27 00:00:00 r:129330 z:NCC:D 6