Keeping customers 
edited, with an introduction by John J. Sviokla and Benson P. Shapiro. 
 - Boston, MA  Harvard Business School Press  c1993. 
 - xx, 384 p.  ill.  25 cm. 
 - The Harvard business review book series .
<br/><br/> Articles originally published in the Harvard business review, 1968-1992.  Companion volume to: Seeking customers. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0875843336 (acid-free paper)  29.95 
<br/><br/><label>LCCN: </label>92039229  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--United States.<br/>Consumer satisfaction--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .K45 1993 
<br/><br/><label>Dewey Class. No.: </label>658.8/12