TY  - BOOK
AU  - Shapiro,Benson P.
AU  - Sviokla,J.J.
TI  - Seeking customers
T2  - The Harvard business review book series
SN  - 0875843328 (acid-free paper)
AV  - HF5438.25 .S434 1993
U1  - 658.8/343 20
PY  - 1993///
CY  - Boston, MA
PB  - Harvard Business School Pub.
KW  - Selling
KW  - Local
KW  - Consumer satisfaction
KW  - Consumers' preferences
N1  - Articles originally published in the Harvard business review; Companion volume to: Keeping customers; Includes bibliographical references and index
ER  -