Descripciones mejoradas de Syndetics:

Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Tabla de contenidos provista por Syndetics

• Introduction(p. XIII)
• Part 1 Dealing with Hostile or Angry People
• Chapter 1 When Your Boss Is Belligerent(p. 3)
• Computer Spies(p. 4)
• Browbeaters(p. 6)
• Sadists(p. 8)
• Chapter 2 When Your Colleagues Are Belligerent(p. 11)
• Raging Bulls(p. 11)
• Tacklers(p. 14)
• Enviers(p. 16)
• Squelchers(p. 18)
• Intimidators(p. 19)
• Chapter 3 When Your Subordinates Are Belligerent(p. 23)
• Bushwackers(p. 23)
• Hotheads(p. 25)
• Revengers(p. 28)
• Quitters(p. 30)
• Part 2 Dealing with Pushy or Presumptuous People
• Chapter 4 When Your Boss Is Arrogant(p. 37)
• Usurpers(p. 38)
• Fame Claimers(p. 40)
• Blockers(p. 42)
• Checklist for Offering Unsolicited Ideas and Proposals(p. 43)
• Chapter 5 When Your Colleagues Are Arrogant(p. 45)
• Moochers(p. 45)
• Battering Rams(p. 48)
• Zealots(p. 50)
• Competitors(p. 51)
• Chapter 6 When Your Subordinates Are Arrogant(p. 55)
• Rule Benders(p. 56)
• Clansmen(p. 58)
• Commandants(p. 60)
• Part 3 Dealing with Deceitful or Underhanded People
• Chapter 7 When Your Boss Is Deceptive(p. 65)
• Hypocrites(p. 65)
• Welchers(p. 68)
• Backpedalers(p. 70)
• Forked Tongues(p. 72)
• Chapter 8 When Your Colleagues Are Deceptive(p. 75)
• Brain-Pickers(p. 75)
• Backstabbers(p. 77)
• Underminers(p. 80)
• Chapter 9 When Your Subordinates Are Deceptive(p. 83)
• Saboteurs(p. 84)
• Foxes(p. 86)
• Bluffers(p. 88)
• Instigators(p. 90)
• Part 4 Dealing with Shrewd or Manipulative People
• Chapter 10 When Your Boss Is Exploitive(p. 97)
• Whip-Crackers(p. 98)
• Connivers(p. 100)
• Camouflagers(p. 102)
• Flatterers(p. 105)
• Chapter 11 When Your Colleagues Are Exploitive(p. 108)
• Spellbinders(p. 108)
• Imposers(p. 111)
• Duck and Divers(p. 114)
• Operators(p. 116)
• Chapter 12 When Your Subordinates Are Exploitive(p. 119)
• Bootlickers(p. 119)
• Snitchers(p. 122)
• Rumor Mongers(p. 124)
• Part 5 Dealing with Rude or Abrasive People
• Chapter 13 When Your Boss Is Discourteous(p. 129)
• Clods(p. 129)
• Ridiculers(p. 132)
• Condescenders(p. 133)
• Chapter 14 When Your Colleagues Are Discourteous(p. 137)
• Interrupters(p. 138)
• Left-Handed Complimenters(p. 140)
• Insulters(p. 142)
• Chapter 15 When Your Subordinates Are Discourteous(p. 146)
• Free Spirits(p. 147)
• Snippy Talkers(p. 149)
• Defiers(p. 151)
• Needlers(p. 153)
• Part 6 Dealing with Egotistical or Self-Centered People
• Chapter 16 When Your Boss Is Self-Seeking(p. 159)
• Talent Wasters(p. 159)
• Brush-Offs(p. 162)
• Neglector(p. 164)
• Show-Offs(p. 166)
• Chapter 17 When Your Colleagues Are Self-Seeking(p. 169)
• One-Uppers(p. 169)
• Know-It-Alls(p. 171)
• Pulley Operators(p. 173)
• Chapter 18 When Your Subordinates Are Self-Seeking(p. 176)
• Empire Builders(p. 176)
• Prima Donnas(p. 179)
• Magnifiers(p. 181)
• Part 7 Dealing with Procrastinating or Vacillating People
• Chapter 19 When Your Boss Causes Delays(p. 187)
• Put-Offs(p. 187)
• Helter-Skelters(p. 190)
• Overcommitters(p. 193)
• Chameleons(p. 195)
• Chapter 20 When Your Colleagues Cause Delays(p. 198)
• Socializers(p. 198)
• Perfectionists(p. 201)
• Dawdlers(p. 204)
• Chapter 21 When Your Subordinates Cause Delays(p. 207)
• Checklist for Dealing with Procrastinators(p. 208)
• Clockwatchers(p. 210)
• Duds(p. 212)
• Rebels(p. 215)
• Part 8 Dealing with Rigid or Obstinate People
• Chapter 22 When Your Boss Is Unbending(p. 221)
• Comma Counters(p. 221)
• Inflexibles(p. 223)
• Pigheads(p. 226)
• Chapter 23 When Your Colleagues Are Unbending(p. 229)
• Killjoys(p. 229)
• Chapter and Versers(p. 231)
• Stiff-Necks(p. 233)
• Chapter 24 When Your Subordinates Are Unbending(p. 236)
• Silent Screwups(p. 236)
• Stubborn Mules(p. 238)
• Clingers(p. 241)
• Part 9 Dealing with Tight-Lipped or Taciturn People
• Chapter 25 When Your Boss Is Uncommunicative(p. 247)
• Icebergs(p. 247)
• Clams(p. 250)
• Evaders(p. 252)
• Chapter 26 When Your Colleagues Are Uncommunicative(p. 254)
• Skeptics(p. 254)
• Withholders(p. 256)
• Glarer-Starers(p. 258)
• Chapter 27 When Your Subordinates Are Uncommunicative(p. 260)
• Grinners(p. 260)
• Worrywarts(p. 262)
• Tongue-Tieds(p. 265)
• Part 10 Dealing with Complaining or Critical People
• Chapter 28 When Your Boss Is a Fault-Finder(p. 271)
• Nitpickers(p. 271)
• Checklist to Improve Your Listening Skills and Responses(p. 273)
• Guilt Ladlers(p. 275)
• Hanging Judges(p. 277)
• Meat Grinders(p. 279)
• Chapter 29 When Your Colleagues Are Fault-Finders(p. 282)
• Squawkers(p. 283)
• Supersensitives(p. 285)
• Checklist for Dealing with Supersensitives(p. 286)
• Wisecrackers(p. 288)
• Wet Blankets(p. 290)
• Chapter 30 When Your Subordinates Are Fault-Finders(p. 294)
• Blame Shifters(p. 295)
• Whiners(p. 297)
• Self-Beraters(p. 300)
• Martyrs(p. 302)
• Summing It Up(p. 305)
• 26 Tactful Phrases to Help You Confront Difficult People(p. 305)
• 10 Important Guidelines to Remember(p. 307)
• Index(p. 313)

Notas de autor provistas por Syndetics

Muriel Solomon has been working in communications -- creating, organizing, coordinating, producing, motivating, and teaching -- for over 40 years