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Learn how to manage change while gaining acceptance and commitment from employees. This highly-praised book combines theory and practical application in such areas as incentive plans, personnel policies, production systems, job designs and organizational goals.

Tabla de contenidos provista por Syndetics

• Foreword
• PrefaceThe Author Pretest: A Self-Assessment of Change Management Knowledge
• Part 1 Approached to Managing Change
• 1 The Changes Managers Face
• 2 The Manager2s Role
• 3 Philosophies, Principles, and Approaches from Authorities in the Field
• 4 Why People Resist or Welcome Change
• Part 2 Methods for Managing Change
• 5 A Step-by-Step Change Model
• 6 Empathy: The First Key to Successful Change
• 7 Communication: The Second Key to Successful Change
• 8 Participation: The Third Key to Successful Change
• 9 Applying the Three Keys
• Part 3 Case Examples of Successful Change
• 10 Moving into a New Managerial Job
• 11 Establishing Variable Work Hours
• 12 Improving Productivity Though Work Design
• 13 Successfully Implementing Quality Circles
• 14 Getting More Productivity from the Last Hour of Work
• 15 Gaining Acceptance for a New Incentive System
• 16 Converting from a "batch" to a "Just-in-Time Production Process
• 17 Reorganizing the Sales Force
• 18 Instituting New Training Programs Summary: How to Be an Effective Change Manager Posttest: A Self-Assessment of Change Management Knowledge Answers to Pretest and Posttest References
• Index