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Document your efforts in terms management will understand

Are your employee training efforts really paying off? In thishands-on guide, two top human resources consultants present aresults-oriented, twelve-step approach that directly links trainingto specific organizational goals. Here is all the information andguidance you need to create a work environment that reinforces newskills and maximizes training results. You'll also learn todocument the effect your efforts have on the bottom line, tracksubtle but important changes in employee values and beliefs, anddemonstrate increased sales and productivity. It's THE definitivehandbook for tracking and cost justification of training anddevelopment efforts.

Tabla de contenidos provista por Syndetics

• Part 1 Moving from Activity Training to Impact Training
• 1 The Training-for-Activity Trap
• 2 The Training-for-Impact Approach
• Part 2 Creating Strategic Partnerships with Management
• 3 Identifying Business Needs and Clients
• 4 Forming a Collaborative Relationship with Clients
• 5 Conducting Initial Project Meetings
• Part 3 Diagnosing Organizational Needs and Making Training Decisions
• 6 Assessing Performance Effectiveness
• 7 Analyzing Causes of Performance Gaps
• 8 Tabulating, Interpreting, and Reporting Results to Clients
• Part 4 Building Evaluation and Tracking Systems into Training Programs
• 9 Participant Reactions: Going Beyond "Smile Sheets"
• 10 Participant Learning: Assessing Development of Knowledge and Skills
• 11 Behavioral Results: Evaluating Transfer of Learning to the Job
• 12 Nonobservable Results: Identifying Changes in Values, Beliefs, and Cognitive Skills
• 13 Operational Results: Measuring Impact on the Business
• Part 5 Using the Training-for-Impact Approach
• 14 How and Where to Begin

Notas de autor provistas por Syndetics

DANA GAINES ROBINSON is president and founder of the consulting firm Partners in Change, Inc. JAMES C. ROBINSON is chairman of the consulting firm Partners in Change, Inc. Before becoming consultants, both authors managed the training function for major corporations.