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Over the past 30 years, Egan's THE SKILLED HELPER has taught thousands of students like you a proven, step-by-step counseling process that leads to increased confidence and competence. Internationally recognized for its successful problem-management and opportunity development approach to effective helping, the text emphasizes the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. As you read, you'll also gain a feeling for the complexity inherent in any helping relationship. In this tenth edition, Egan now makes use of his version of the "common factors" approach, which gives new meaning and vitality to the book's themes, as well as to the use of the problem-management model to organize and give coherence to those themes. Available with InfoTrac® Student Collections http://gocengage.com/infotrac.

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• Preface to the Tenth Edition(p. ix)
• A Guide To the Tenth Edition(p. xii)
• Part I Laying the Groundwork(p. 1)
• Chapter 1 The Ingredients of Successful Helping(p. 3)
• Formal and Informal Helpers: A Very Brief History(p. 4)
• What Helping Is About(p. 5)
• The Ingredients of Successful Helping(p. 13)
• Embracing and Befriending the Uncertainties Inherent in Helping(p. 29)
• Moving from Smart to Wise: Managing the Shadow Side of Helping(p. 33)
• Chapter 2 The Helping; Relationship and the Values That Drive It(p. 36)
• The Helping Relationship(p. 37)
• The Values That Drive the Helping Relationship(p. 44)
• Respect as the Foundation Value(p. 46)
• Empathy as the Primary Orientation Value(p. 48)
• Proactive Appreciation of Diversity(p. 51)
• Self-Responsibility as an Empowerment-Focused Value(p. 58)
• A Bias for Action as an Outcome-Focused Value(p. 65)
• Shadow-Side Realities in the Helping Relationship(p. 67)
• Part II The Therapeutic Dialogues Communication and Relationship-Building Skills(p. 69)
• Chapter 3 Empathic Presence: Tuning In and Listening(p. 71)
• The Importance of Communication Skills in Helping(p. 72)
• Dialogue-Focused Interactions with Clients(p. 73)
• Visibly Tuning In: The Importance of Empathic Presence(p. 74)
• Active Listening: The Foundation of Understanding(p. 80)
• Listening to the Key Ingredients of Successful Therapy(p. 97)
• The Shadow Side of Listening: Forms of Distorted Listening(p. 100)
• Chapter 4 Empathic Responding: Working at Mutual Understanding(p. 104)
• Introduction to Responding Skills and the Importance of Empathic Relationships(p. 105)
• The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness(p. 109)
• Responding with Empathy(p. 112)
• Becoming Competent and Confident in Responding with Empathy: Principles and Guidelines(p. 120)
• Tactics for Responding with Empathy(p. 127)
• A Case: Mara, the Client and Carlos, the Helper(p. 128)
• The Shadow Side of Responding(p. 131)
• Chapter 5 The Art of Probing and Summarizing(p. 135)
• Nudging(p. 135)
• The Art of Probing(p. 136)
• The Art of Summarizing: Providing Focus and Direction(p. 149)
• Mara and Carlos Revisited(p. 153)
• The Shadow Side of Communication Skills: Essential, But Not Everything(p. 155)
• Developing Proficiency in Communication Skills(p. 156)
• Chapter 6 Facilitating Client Self-Challenge: From New Perspectives to New Behavior(p. 158)
• Self-Challenge: The Basic Concept(p. 159)
• Inviting Clients to Challenge the Blind Spots at the Root of Dysfunctional Thinking, Emotional Expression, and Behavior(p. 171)
• Specific Skills for Helping Clients Challenge Their Blind Spots and Move to New Perspectives(p. 175)
• Chapter 7 Helper Self-Challenge(p. 191)
• Guidelines for Effective Invitations to Self-Challenge(p. 192)
• The Challenges Related to Helping Clients Manage Reluctance and Resistance(p. 199)
• Guidelines for Helping Clients Move Beyond Reluctance and Resistance(p. 204)
• The Role of Negotiation in Challenge(p. 208)
• The Shadow Side of Helpers(p. 211)
• Part III The Skilled Helper Problem-Management and Opportunity-Development Approach to Helping(p. 215)
• The Ingredients of Successful Therapy: A Review(p. 216)
• Chapter 8 An Introduction to the Problem-Management Process(p. 219)
• An Overview of the Stages of Problem Management(p. 222)
• Flexibility in the Use of the Problem-Management Process(p. 224)
• Stages of Change and Client Readiness for Change(p. 227)
• Integrative Eclecticism: The Ongoing Search for Best Practice(p. 229)
• "How Are We Doing?"-Ongoing Evaluation of the Helping Process(p. 231)
• Understanding and Dealing with the Shadow Side of Helping Models(p. 232)
• Chapter 9 Stage I-A: Help Clients Tell Their Stories(p. 236)
• A Brief Introduction to Stage I(p. 237)
• Task I-A: Help Clients Tell Their Stories(p. 239)
• Guidelines for Helping Clients Tell Their Stories(p. 241)
• Help Clients Move into Action Right from the Beginning(p. 255)
• Chapter 10 Stage I: Task I-B: The Real Story Task I-C: The Right Story(p. 259)
• Task I-B: The Real Story(p. 260)
• Mara and Carlos in I-B(p. 261)
• Help Clients Challenge Themselves to Participate as Fully as Possible in the Helping Process(p. 262)
• Immediacy: Dealing with Issues in the Helping Relationship Itself(p. 266)
• The Wider Use of I-B: Rising to the Challenge(p. 269)
• Task I-C: The Right Story(p. 270)
• Help Clients Work on Issues That Will Add Value to Their Lives(p. 270)
• Principles for Helping Clients Work on Issues That Make a Difference(p. 271)
• The Wider Use of I-C: Making the Right Choices(p. 279)
• Chapter 11 Stage II: Designing Problem-Managing Goals Task II-A: Possibilities for a Better Future(p. 282)
• An Introduction to Stage II(p. 283)
• The Role of Hope in Therapy(p. 286)
• Task II-A: Help Clients Discover Possibilities for a Better Future(p. 288)
• Skills for Identifying Possibilities for a Better Future(p. 289)
• Cases Featuring Possibilities for a Better Future(p. 299)
• Chapter 12 Stage II: Task II-B: Goals, Outcomes, Impact Task II-C: Commitment(p. 303)
• The Power of Goal Setting(p. 304)
• Task II-B: Goals, Outcomes, Impact: Help Clients Move from Possibilities to Choices(p. 306)
• Flexible Guidelines in Helping Clients Set Goal for Themselves(p. 308)
• What Kind of Change Do Clients Need and How Much?(p. 320)
• Emerging Goals(p. 326)
• Task II-C: Help Clients Commit Themselves-"What Am I Willing to Pay for What I Want?"(p. 327)
• Help Clients Commit Themselves to a Better Future(p. 328)
• Great Expectations: Encourage Client Self-Efficacy-"I Can, I Will"(p. 333)
• Stage II and Action(p. 337)
• The Shadow Side of Goal Setting(p. 339)
• Chapter 13 Stage III: Planning the Way Forward(p. 342)
• The Three Tasks of Stage III(p. 343)
• Mara and Carlos Revisited: Mara's Goals(p. 344)
• Task III-A: Help Clients Develop Strategies for Accomplishing Their Goals(p. 346)
• Principles for Helping Clients Discover Viable Strategies for Accomplishing Goals(p. 346)
• Task III-B: Help Clients Choose Best-Fit Strategies(p. 352)
• Bud's Amazing Odyssey(p. 352)
• Criteria for Choosing Goal-Accomplishing Strategies(p. 353)
• A Balance-Sheet Method for Choosing Strategies(p. 357)
• Help Clients Link Best-Fit Strategies to Action(p. 358)
• The Shadow Side of Selecting Strategies(p. 359)
• Task III-C: Help Clients Formulate Viable Plans(p. 361)
• Shaping the Plan: Two Cases(p. 364)
• Principles for Humanizing the Mechanics of Constructive Change(p. 366)
• Ready-Made Action Programs(p. 370)
• Chapter 14 Implementation: Making It All Happen(p. 373)
• Introduction to Implementation(p. 374)
• Mara Moves into Action(p. 375)
• Help Clients Move from Planning to Action: Principles of Effective Implementation(p. 377)
• Social Support and the Importance of Challenge(p. 386)
• The Shadow Side of Implementing Change(p. 391)
• Resilience: People's Ability to Hold Themselves Together, Bounce Back, and Grow(p. 396)
• Getting Along Without a Helper: A Striking Case(p. 401)
• Choosing Not to Change(p. 402)
• Revisiting the Key Ingredients of Successful Therapy(p. 403)
• References(p. 405)
• Name Index(p. 450)
• Subject Index(p. 456)