The conflict resolution toolbox : models and maps for analyzing, diagnosing, and resolving conflict / Gary Furlong; foreword by Christopher Moore.

Por:

Furlong, Gary T [author.]

Idioma: Inglés Editor: Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]Edición: Second editionDescripción: 238 pagesTipo de contenido:

text

Tipo de medio:

unmediated

Tipo de soporte:

volume

ISBN:

9781119717584

Tema(s):

Formatos físicos adicionales: Online version:: Conflict resolution toolboxClasificación CDD:

303.6/9 23

Clasificación LoC:

HM1126 .F87 2020

Resumen: "Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"-- Provided by publisher.

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Descripciones mejoradas de Syndetics:

Learn to effectively resolve conflict the way that works best for you

When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it's critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party's needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.

Understand the why behind the conflict and how it can be resolved Recognize the unconscious judgements and biases that are obstacles to conflict resolution View conflict situations objectively and from multiple viewpoints Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution

With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.

Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox .

Includes index.

Includes bibliographical references and index.

"Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"-- Provided by publisher.

Tabla de contenidos provista por Syndetics

Foreword(p. xiii)
Acknowledgments(p. xvii)
Chapter 1 Introduction to the Second Edition(p. 1)
We All Practice Conflict Resolution Daily(p. 3)
Diagnosis: Finding the Root Causes of Conflict(p. 4)
Theories vs. Models in a Practice Profession(p. 6)
A Wide Range of Conflict Analysis Models(p. 9)
Becoming a Reflective Practitioner(p. 11)
Summary(p. 13)
How to Use This Book(p. 14)
Chapter 2 Overview of the Models(p. 17)
Why These Nine Models?(p. 17)
Model #1 The Stairway (Interests/Rights/Power) Model(p. 18)
Model #2 The Triangle of Satisfaction(p. 18)
Model #3 The Circle of Conflict(p. 19)
Model #4 The Dynamics of Trust(p. 19)
Model #5 The Law of Reciprocity(p. 20)
Model #6 The Loss Aversion Bias(p. 20)
Model #7 The Boundary Model(p. 21)
Model #8 The Social Styles Model(p. 22)
Model #9 Moving Beyond Conflict(p. 22)
Chapter 3 The Conflict Story: A Case Study(p. 23)
A Case Study(p. 23)
Chapter 4 Model #1: The Stairway (Interests/Rights/Power)(p. 27)
Background of the Stairway Model(p. 27)
Diagnosis with the Stairway Model(p. 27)
Case Study: The Stairway Diagnosis(p. 32)
Strategic Direction from the Stairway Model(p. 33)
Case Study: Stairway Strategic Direction(p. 35)
Assessing and Applying the Stairway Model(p. 36)
Practitioner's Worksheet for the Stairway Model(p. 37)
Additional Case Study-Stairway Model(p. 38)
Chapter 5 Model #2: The Triangle of Satisfaction(p. 43)
Background of the Triangle Model(p. 43)
Diagnosis with the Triangle of Satisfaction(p. 43)
Case Study: Triangle of Satisfaction Diagnosis(p. 45)
Strategic Direction from the Triangle of Satisfaction(p. 49)
Case Study: Triangle of Satisfaction Strategic Direction(p. 52)
Assessing and Applying the Triangle of Satisfaction Model(p. 55)
Practitioner's Worksheet for the Triangle of Satisfaction Model(p. 57)
Additional Case Study: Triangle of Satisfaction(p. 59)
Chapter 6 Model #3: The Circle of Conflict(p. 67)
Background of the Circle of Conflict Model(p. 67)
Diagnosis with the Circle of Conflict(p. 67)
Case Study: Circle of Conflict Diagnosis(p. 72)
Strategic Direction from the Circle of Conflict(p. 75)
Case Study: Circle of Conflict Strategic Direction(p. 76)
Assessing and Applying the Circle of Conflict Model(p. 79)
Practitioner's Worksheet for the Circle of Conflict Model(p. 81)
Additional Case Study-Circle of Conflict(p. 85)
Chapter 7 Model #4: The Dynamics of Trust(p. 95)
Background of the Trust Model(p. 95)
Diagnosis with the Trust Model(p. 99)
Case Study: Trust Model Diagnosis(p. 104)
Strategic Direction from the Trust Model(p. 107)
Case Study: Trust Model Strategic Direction(p. 115)
Assessing and Applying the Trust Model(p. 118)
Practitioner's Worksheet for the Trust Model(p. 119)
Additional Case Study: Trust Model(p. 120)
Chapter 8 Model #5: The Law of Reciprocity with Cal Furlong(p. 129)
Background of the Natural Laws(p. 129)
The Law of Reciprocity(p. 130)
Diagnosis with the Law of Reciprocity(p. 134)
Case Study: Reciprocity Diagnosis(p. 136)
Strategic Direction from the Law of Reciprocity(p. 137)
Case Study: Reciprocity Strategic Direction(p. 139)
Assessing and Applying the Law of Reciprocity(p. 140)
Additional Case Study-Law of Reciprocity(p. 141)
Chapter 9 Model #6: The Loss Aversion Bias with Cal Furlong(p. 143)
Background of the Loss Aversion Bias(p. 143)
Diagnosis with the Loss Aversion Bias(p. 146)
Case Study: Loss Aversion Diagnosis(p. 148)
Strategic Direction from the Loss Aversion Bias(p. 150)
Case Study: Loss Aversion Strategic Direction(p. 156)
Assessing and Applying the Loss Aversion Bias(p. 157)
Additional Case Study-Loss Aversion(p. 157)
Chapter 10 Model #7: The Boundary Model(p. 161)
Background of the Boundary Model(p. 161)
Diagnosis with the Boundary Model(p. 161)
Case Study: Boundary Model Diagnosis(p. 165)
Strategic Direction from the Boundary Model(p. 167)
Case Study: Boundary Model Strategic Direction(p. 168)
Assessing and Applying the Boundary Model(p. 170)
Practitioner's Worksheet for the Boundary Model(p. 170)
Additional Case Study: Boundary Model(p. 172)
Chapter 11 Model #8: The Social Style Model(p. 179)
Background of the Social Style Model(p. 179)
Diagnosis with the Social Style Model(p. 181)
Case Study: Social Style Diagnosis(p. 185)
Strategic Direction from the Social Style Model(p. 187)
Case Study: Social Style Strategic Direction(p. 193)
Assessing and Applying the Social Style Model(p. 194)
Practitioner's Worksheet for the Social Style Model(p. 195)
Additional Case Study: Social Style Model(p. 197)
Chapter 12 Model #9: Moving Beyond the Conflict(p. 203)
Background of the Moving Beyond Model(p. 203)
Diagnosis with the Moving Beyond Model(p. 205)
Case Study: Moving Beyond Diagnosis(p. 209)
Strategic Direction from the Moving Beyond Model(p. 213)
Case Study: Strategic Direction with the Moving Beyond Model(p. 218)
Assessing and Applying the Moving Beyond Model(p. 225)
Practitioner's Worksheet for the Moving Beyond Model(p. 225)
Additional Case Study-Moving Beyond Model(p. 226)
Chapter 13 Conclusion(p. 231)
Index(p. 233)

Notas de autor provistas por Syndetics

GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.

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