Cover Page -- Title Page -- Copyright Page -- Contents -- Acknowledgments -- Preface -- A Guide to Using This Book -- Section I: Essential Management Skills -- Chapter 1: Basic Management -- The Roles of Manager -- Creating the Right Environment -- The Nature of Decision Making -- Characteristics of a Healthy Workplace -- Effective Communication: Honing the Key Skill -- The Content of Business Communication -- Communication Process -- Questioning Styles -- Elements of Communication -- Purposeful Communication-The Skill in Service -- Using Communication to Manage Up -- Communicating Organizational Goals -- Running Effective Meetings -- Chapter 2: Performance Management -- The Process of Managing -- Tools of Managing -- Fundamentals of Motivation -- Herzberg's Model -- Countering Workplace Dissatisfaction -- Uncovering Employees' Motivators -- Delegation for Growth and Development -- Two-Way Benefits of Delegating -- The Process of Delegating -- When to Delegate-and When Not To -- Coaching to Boost Performance -- Occasions for Coaching -- The Process of Coaching -- The Mechanics of Coaching -- Chapter 3: Managing Staff Changes -- Dealing with Change -- Reasons for Hiring -- Right Fit -- Fluctuating Economy -- Variable Skill Levels -- Loyalty and Commitment -- Outsourcing -- Personnel Expectations -- The Hiring Process-Recruiting -- The Hiring Process-Interviewing -- General Competency -- Job-Specific Competency -- Interview Format -- Active Listening -- Selection Guidelines -- Chapter 4: Managing Projects -- The Triple Constraints -- The Project Team -- Project Flow -- Differentiating Operations from Projects -- Initiating a Project -- Planning a Project -- Executing a Project -- Completing a Project -- Case Study 1: Moderate Complexity Project -- Case Study 2: High-Risk Project -- Section I Action Items -- Section II: Senior Management Skills.

Chapter 5: Strategic Thinking -- Why Managers Need to Think Strategically -- A Strategic Frame of Reference -- Elements of the Strategic Frame of Reference -- Understanding the Operational Mission -- The Anatomy of a Strategic Vision -- Understanding Customer Sensitivities -- Creating a Strategic Advantage -- Making the Vision a Reality -- Chapter 6: Leadership -- Leadership Self-Assessment -- Behavior of a Leader -- Measures of Success -- Leveraging Your Leadership Style -- Leadership Image -- Building Power and Influence -- Assessment #1: Your Power Potential -- Assessment #2: Your Power Profile -- Assessment #3: Group Leadership Qualities -- Influence -- Enlightened Office Politics -- Motivating Difficult People -- The Staller -- The Emotional Hothead -- The Complainer -- The Backstabber -- Ms. or Mr. Perfect -- Section II Action Items -- Appendix A: Self-Assessment on Comfort Level with Delegation -- Appendix B: Coaching Planning Worksheet -- Appendix C: Project Management Planning Template -- Glossary -- Index.

The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Covering everything from management and leadership to project management and strategy, AMA Business Boot Camp assembles the association's must-have tools and tips for managers and leaders, including guidance on how to motivate, increase morale, enhance productivity, manage organizational change, improve communication, increase influence, select corporate strategies, conduct effective performance reviews, avoid the pitfalls of intraorganizational politics, and much more. In light of increased globalization and the introduction of ever-advancing technologies, the core principles of effective business leadership are more essential to your professional success now than ever. New and seasoned business professionals alike must constantly sharpen their skills and stay attuned to the latest industry changes if they want to continue casting a strategic vision and inspiring others toward success. This book will help you face those challenges--and uncover new business opportunities along the way.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.