Administrative Assistant's and Secretary's Handbook /

Por:

Stroman, James [author]

Colaborador(es):

text

Tipo de medio:

computer

Tipo de soporte:

online resource

ISBN:

9780814417614

Tema(s):

Género/Forma:

Electronic books.

Formatos físicos adicionales: Print version:: Administrative Assistant's and Secretary's HandbookClasificación CDD:

651.3

Clasificación LoC:

HF5547.5 .S8163 2012

Recursos en línea:

Contenidos:

Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- Section One: General Procedures -- 1. Overview for the New Administrative Assistant -- Why Are You Needed? -- What Do Employers Want? -- Interview Tips -- Your Apprenticeship -- 2. Daily Routine -- Your Office -- Your Workstation -- Office Supplies -- Reference Works -- Work Planning -- Dictation and Transcription -- Dictation Equipment -- Transcription -- Your Employer's Office -- The Intangibles -- 3. Telephone Usage -- Telephone Manners -- Taking and Transferring Calls -- Taking Messages -- Screening Calls -- Protecting Your Employer -- Courtesy -- Telephone Etiquette Tips -- Often-Used Numbers -- Telephone Companies -- Domestic Long-Distance Calls -- Domestic Information -- Domestic Area Codes -- International Long-Distance Calls -- International Country Codes -- Voice-Mail Etiquette -- Answering Services -- 4. Mail Services and Shipping -- Beyond a Letter and a Stamp -- Addressing for Success -- How Your Company Can Receive the Benefits -- Postal Automation: Encoding for Business Mailers -- Metering -- Packaging -- U.S. Postal Service Mail Services -- Forwarding First-Class and Other Mail -- Other Special Mail Services -- Information On the Internet -- Alternatives to the USPS -- Other Shipping Services -- 5. Travel Arrangements -- Today's Business Traveler -- Getting the Trip Under Way -- Hotel Reservations -- Transportation Reservations -- Using a Web-Based Travel Service -- Using a Travel Agency -- The Itinerary -- Before-the-Trip Checklist -- International Travel -- Languages Spoken In Foreign Countries -- Time Zones -- International Currencies -- 6. Meetings -- Anatomy of a Meeting -- Types of Corporate Meetings -- Scheduling Meetings -- Meeting Agendas -- Meeting Minutes -- Conferences -- 7. Time Management -- Overview of Time Management.

Controlling Procrastination -- Maintaining an Activity List -- Creating Action Plans -- Keeping a To-Do List -- Scheduling -- 8. Keeping Accurate Records -- A Critical Duty -- Getting Ready -- Basic Filing Systems -- File Cabinets -- Organizing Your Computer Files -- Backing Up Your Files -- Viewing Files -- Using Recent Items -- Using More Than One Computer -- Section Two: Office Equipment and Computers -- 9. Office Equipment -- Typewriters -- Copy Machines -- Calculators -- Other Office Equipment -- Telephones -- Voice Mail and Answering Machines -- Special Telephone Services -- Cellular Telephones -- Smartphones -- Fax Machines -- Office Computers -- Computer Input Devices -- Computer Output Devices -- Storage Devices -- Laptop Computers -- Maintaining Your Computer -- 10. Using Microsoft Windows -- Operating Systems -- How Does Microsoft Windows Work? -- The Windows Desktop -- Starting a Program -- Resizing a Window -- Minimizing, Maximizing, Restoring, and Closing Windows -- Using Scroll Bars -- Using Explorer to View Files and Folders -- Files and Folders -- Windows Help -- Menus -- Dialog Boxes -- Saving Files -- Printing Files -- Finding a File -- Shortcuts -- Deleting Files, Folders, and Shortcuts -- Control Panel -- Keyboard Shortcuts -- 11. Using Apple Macintosh -- Overview of the Apple Macintosh -- Navigating With Mac OS X -- Opening and Closing Programs -- Working With Files -- Creating an Alias -- Saving Files -- Copy, Cut, Paste -- Printing -- Mouse and Keyboard Commands -- Spotlight Functions -- Print to PDF -- Keyboard Shortcuts -- 12. Email -- Email Accounts -- Passwords -- Email Programs -- Managing Email -- Sending Attachments -- Hyperlinks In Email Messages -- Organizing Your Emai -- Email Address Book -- Signature Files -- Returned Mail -- Instant Messaging -- Email Protocol for Administrative Assistants.

General Email Guidelines for Business -- 13. Using the Internet -- The World Wide Web -- Connecting to the Internet -- HyperText Markup Language -- Web Pages and Websites -- Internet Addresses -- Using a Web Browser -- Bookmarks -- Printing a Web Page -- Saving a Web Page -- Downloading and Uploading Files -- Cookies -- Search Tools -- Conducting a Search -- Error Messages -- Plug-Ins -- Websites of Interest to Administrative Assistants -- 14. Computer Networking -- Connecting With Other Computers -- Modems -- Wireless Connections -- Networking -- 15. Web Conferencing -- Overview of Web Conferencing -- Web Conferencing Software -- Organizing a Web Conference -- Planning Your Web Conference -- Presenting at a Web Conference -- 16. Data Security -- Information = Profit -- Determining What Is a Crime -- Threats from Outside -- Threats from Inside -- Software Piracy -- Apprehending Criminals -- Protecting Your Company's Data -- Computer Viruses -- Maintaining Your Computer's Security -- Coping With Disaster -- 17. Troubleshooting Computer Problems -- Microsoft Windows PC Troubleshooting -- Windows PC Software Troubleshooting -- Apple Macintosh Troubleshooting -- 18. Office Ergonomics -- Recognizing Signs of Discomfort -- Your Desk and Chair -- Positioning Your Computer Keyboard and Mouse -- Positioning Your Computer Display -- Arranging Your Workstation -- Sustained Work -- Keyboarding Techniques -- Section Three: Using Microsoft Office -- 19. Common Microsoft Office 2010 Features -- The Ribbon Bar and Command Tabs -- Smart Tags -- Screen Tips -- Help -- Customizing the Ribbon Bar -- Quick Access Toolbar -- Cut, Copy, Paste -- Spelling and Grammar Checking -- Using Clip Art -- Using Smart Art -- Using Word Art -- Drawing -- Converting Documents -- Adobe Acrobat PDF Files -- Keyboard Shortcuts -- 20. Using Microsoft Word -- Creating Documents.

Editing Documents -- Formatting Documents -- Printing Documents -- Saving and Loading Documents -- Advanced Word Processing Features -- Creating an Address List -- Creating and Printing Address Label -- Printing Envelopes -- Printing and E-Mailing Mail-Merge Letters -- Working With Templates -- Tracking Changes and Revisions In Documents -- Adding and Removing Draft Watermarks -- 21. Using Microsoft PowerPoint -- What Is Multimedia? -- Presentation and Authoring Programs -- Using Microsoft PowerPoint -- Normal View -- Notes Page View -- Outline View -- Slide Sorter View -- PowerPoint Templates -- Working With Slides In PowerPoint -- Using Fonts and Color In Your Presentations -- Using the PowerPoint Masters -- Inserting Visuals -- Planning a Presentation -- Making Your Presentation -- 22. Using Microsoft Excel -- What Is a Spreadsheet? -- Navigating Around a Spreadsheet -- Spreadsheet Data -- Editing Your Spreadsheet -- Other Spreadsheet Functions -- Creating Charts and Graphs -- Creating an Organizational Chart -- 23. Using Microsoft Publisher -- Overview of Microsoft Publisher -- Working With Publisher Tools -- Setting Up Columns -- Adjusting Line and Character Spacing -- Adding Pages -- Using Master Pages -- Working With Graphics -- Setting Up Styles -- Using Templates -- 24. Using Microsoft OneNote -- What Is Microsoft OneNote? -- Creating a Notebook -- Saving a Notebook -- Printing a Page of Notes -- 25. Using Microsoft Outlook -- Tabs and Ribbon Bars -- Navigation Pane -- Using Email With Outlook -- Using the Calendar With Outlook -- Contact and Distribution Lists -- Using the Tasks Feature In Outlook -- 26. Using Microsoft Web Applications -- What Are Microsoft Web Applications? -- Creating an Online Document With Microsoft Web Applications -- Section Four: Business Documents -- 27. The Business Letter -- Appearance -- Paragraphing.

Parts of a Business Letter -- Beginning the Letter -- Contents -- Closing the Letter -- A Last Look -- Letters Written by the Administrative Assistant -- Routine Letters -- Interoffice Memorandums and Emails -- Paper Selection -- Envelopes -- 28. Other Written Communications -- Reports -- Documenting Sources of Information -- Report Templates -- Press Releases -- Tables -- Editing and Proofreading -- 29. Forms of Address -- Handy Reference Chart -- Some Additional Guidelines -- 30. Legal Documents and Terms -- Grammalogues -- Document Formats -- Notary Public Forms -- Codicils to a Will -- Agreements and Contracts -- Proxy -- Glossary of Legal and Real Estate Terms -- Section Five: Language Usage -- 31. Grammar -- The Parts of Speech -- Nouns -- Verbs -- Adjectives -- Adverbs -- Pronouns -- Prepositions -- Conjunctions -- Articles, Determiners, and Quantifiers -- Interjections -- 32. Language Usage and Style -- Subject and Verb -- Predicates -- Objects -- Complements -- Modifiers -- Phrases -- Clauses -- Sentence Fragments -- Sentence Variety -- Sentence Types -- Compound Sentences -- Transitions -- Avoiding Redundancies -- Phrases and Words to Omit -- Clichés -- Unbiased Language -- 33. Common English Usage Problems -- Language: Key to Your Success -- Verbose Expressions -- Correct Usage -- Problem Pronouns -- Dangling Participles -- 34. Spelling -- Dictionary Uses -- Plurals -- The Suffix -- Irregular Spelling -- Capitalization -- Confusing Homonyms -- American English and British English Differences -- Compound Words and Hyphenation -- Negative Formations -- Commonly Misspelled Words -- 35. Pronunciation -- Perfecting Your Speech -- Word List -- 36. Punctuation -- Purpose of Punctuation -- The Period -- The Comma -- The Question Mark -- The Exclamation Point -- The Semicolon -- The Colon -- Quotation Marks -- Italics -- The Apostrophe -- The Dash.

Ellipses.

Resumen: An administrative professional's job requires a diverse range of abilities. From managing schedules, coordinating meetings, and fielding calls to planning events, deciphering legal documents, and creating PowerPoint presentations, today's administrative assistants are expected to effortlessly and efficiently juggle it all. Professionals looking to improve their performance--and enhance their value to employers--should turn to the fourth edition of Administrative Assistant's and Secretary's Handbook. With 250 pages of new or completely revised material, the handbook provides thorough, practical instruction on: Web conferencing * Creating graphics, charts, and presentations * Microsoft Office 2010 * Business math * Managing e-mail and schedules with Outlook * Organizing computer files * Research skills * Time management * Customer service skills * Troubleshooting computer problems * Event planning * and much more. Administrative jobs are constantly changing, but with the latest edition of this best-selling guide, professionals everywhere can stay ahead of the curve.

Existencias
Imagen de cubierta	Tipo de ítem	Biblioteca actual	Biblioteca de origen	Colección	Ubicación en estantería	Signatura topográfica	Materiales especificados	Info Vol	URL	Copia número	Estado	Notas	Fecha de vencimiento	Código de barras	Reserva de ítems	Prioridad de la cola de reserva de ejemplar	Reservas para cursos
	Libro electrónico	Biblioteca de Mayagüez Acceso en línea				HF5547.5 .S8163 2012 (Navegar estantería(Abre debajo))				Ebook c. 1	Disponible			50000003280798
	Libro electrónico	Biblioteca Encarnación Valdés Acceso en línea				651.3 (Navegar estantería(Abre debajo))					Disponible			EBC773204

Total de reservas: 0

Descripciones mejoradas de Syndetics:

The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before. The Administrative Assistant's and Secretary's Handbook will help professionals everywhere come out on top.

From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time--and all with a smile. They spend all day helping others, but who is going to help them?

For office professionals seeking to improve their performance and enhance their value to employers, this handbook is the definitive source of help for these true jack-of-all-trades.

In The Administrative Assistant's and Secretary's Handbook, you will find information on topics such as:

Creating graphics, charts, and presentations; Microsoft Word, Excel, Outlook, and Publisher; Web conferencing; Electronic and paper filing systems; Recordkeeping; Meeting planning and management; Business math and much more!

Extensively updated with new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, computer & software troubleshooting, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications, this bestselling guide will help these unsung heroes shine in the eyes of all their coworkers.

Ellipses.

An administrative professional's job requires a diverse range of abilities. From managing schedules, coordinating meetings, and fielding calls to planning events, deciphering legal documents, and creating PowerPoint presentations, today's administrative assistants are expected to effortlessly and efficiently juggle it all. Professionals looking to improve their performance--and enhance their value to employers--should turn to the fourth edition of Administrative Assistant's and Secretary's Handbook. With 250 pages of new or completely revised material, the handbook provides thorough, practical instruction on: Web conferencing * Creating graphics, charts, and presentations * Microsoft Office 2010 * Business math * Managing e-mail and schedules with Outlook * Organizing computer files * Research skills * Time management * Customer service skills * Troubleshooting computer problems * Event planning * and much more. Administrative jobs are constantly changing, but with the latest edition of this best-selling guide, professionals everywhere can stay ahead of the curve.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Extracto provisto por Syndetics

CHAPTER 1 Overview for the New Administrative Assistant Why Are You Needed? As an administrative assistant, you are hired to relieve your busy employer of a great deal of work, especially the details of office procedure and other matters that do not require your employer's personal involvement. You'll act as a liaison between your boss and the rest of the company. Sometimes you'll act as a buffer. Depending on the size of the company, you may also be called on to perform tasks normally outside the secretarial role in sales, banking, billing, payroll, accounting, advertising, public relations, purchasing, and more. Everything you do for your employer must duplicate as closely as possible what he or she would do if not absorbed in work that couldn't be delegated. Every businessperson dreams of having the perfect administrative assis-tant, and every administrative assistant dreams of having the perfect boss. We hope you and your boss will become so well adjusted to each other that you'll work as a team, each trusting the other to carry part of the load in har-mony. What Do Employers Want? It's helpful to know what an employer expects of a "perfect administrative as-sistant" so that you can present yourself at your best during both the job in-terview and those critical first weeks on the job. Here are a few of the most important qualities: Punctuality. An employer wants an administrative assistant who is consistent-ly punctual and always on hand during office hours. An administrative as-sistant who continually arrives even a few minutes late or who frequently misses work can cause havoc in a busy office. The employer knows from experience that such an administrative assistant may not be truly interested in the work. This person will be passed over or terminated in favor of someone with greater respect for the job--an administrative assistant who is always punctual and always there when needed. Dependability. An employer considers the applicant's disposition and per-son-ality, trying to judge whether he or she is dependable. For example, would the candidate rush home at precisely five o'clock despite an office crisis, or would he or she take enough responsibility to volunteer to re-main after hours if an emergency arises? Ability to learn. An employer wants to know the extent of the applicant's edu-cation--not only formal programs and degrees but also self-instruction and single courses. This information indicates the applicant's willingness and capacity for learning. For example, an employer may hope that you know the specific computer software the company already uses but not be too concerned if you aren't familiar with it if you show the potential to learn quickly. Willingness to follow instructions. An employer wants a candidate who follows instructions carefully and willingly. Of course, a good administrative assistant will soon take initiative and perform certain tasks differently to save time or improve results. But the administrative assistant who always demands complete control may ultimately become unwilling to follow in-structions, debating or questioning every one of the boss's directives. Though intelligent input from an administrative assistant is prized, an employer usually prefers not to argue points that he or she has already decided. The employer is concerned with more important matters than explaining all the reasons for pursuing a partic- ular policy. Therefore, the employer looks for an administrative assistant who will execute a decision no matter how many alternatives may seem obvious, or no matter what a former boss did in the same situation. In other words, the employer wants someone whose personality will be an asset rather than a handicap. Loyalty and confidentiality. Although these qualities are impossible to discover during an interview alone, every boss wants his or her administrative as-sistant to possess them. In an office, there is nothing more unwelcome than the "human sieve" who constantly chatters about every conversation heard, spreads idle rumors like wildfire, and must constantly be screened from confidential projects and information. No matter how efficient, how educated, and how experienced that administrative assistant is, his or her employment will be short-lived. And something else. A keen employer wants more in a prospective administra-tive assistant than these general qualifications. During an extended inter-view, the employer will be looking for quick-wittedness, flexibility, com-mitment to work, a certain quality and level of conversation, and a sense of courtesy. This last attribute is essential in establishing cordial relations with clients and fellow employees. Interview Tips During your interview, it is wise to be as relaxed as possible despite a natural tendency to be nervous. Arrive on time, of course, and be well groomed and neatly dressed; otherwise, the appointment may be canceled at the recep-tionist's desk. If you try too hard to sell yourself, you'll make a poor impression. Allow the employer to form his or her own first impression. After all, he or she knows what kind of administrative assistant is needed and, in addition, may prefer to work with a certain type of person. If you're not what the employer wants, it's better for both of you that another applicant be chosen. During an interview, the employer may try to see where your attention is focused, asking such questions as how many sick days you used on your previous jobs and how many outside activities you engage in. Previous sick days can and will be checked, so don't lie. If you have many outside inter-ests, mention only those that in some way contribute to your job, such as night courses or professional associations. You don't want to give the im-pression that you're "too busy" to work. If you receive a job offer, the salary may be less than what you think you're worth. There's often a discrepancy between what we'd like to make and what we can make. Job applicants fresh from school, in particular, may feel this way until they become more familiar with what the market is actually paying. Before refusing a position on the basis of salary alone, first be sure you know what the salaries are for comparable secretarial and administrative assistant positions in your area and for someone with your education and ex-perience. Then find out whether you'll be eligible for a raise after a short period of probation. Finally, consider whether the position has opportunities for increased responsibility and advancement. While it may not seem true to you right now as a job applicant, a big salary is rarely more important than professional satisfaction. Your Apprenticeship Even if you are already well experienced, once you have a new position, you must be prepared to serve an apprenticeship with your new employer. Your past experience may be useful only in that it has taught you to learn quickly and to evaluate new situations. At your new office, there may be a different method for almost every daily procedure, even for distributing and opening the mail. No doubt, there will be a filing system you haven't used elsewhere. You may be asked to use letter formats, paragraphing, punctuation, and ab-breviations that were vetoed by a previous employer. You may also discover that your new boss has an extensive vocabulary with many words you'll need to learn, or just the reverse--a poor vocabulary that needs your assistance. Will your new boss wish you to type a letter ex-actly as dictated, or do you have permission to "add to and take from"? Or will the boss furnish only the essentials of what he or she wishes to convey and request that you put the letter together in proper form yourself? Your need to be flexible extends to the computer system in the new of-fice. You may find many differences between the hardware and software you used in school or at a past job and what you must use now. Even an updated version of the same software package may have a different user interface and functions. You need to familiarize yourself with the new computer and software, even if it means staying after work to read the manual and to experiment. Stimulated by your brand-new environment and your past experience, you may find yourself coming up with dozens of ideas and suggestions within your first few weeks on the job. When you have a suggestion to offer, remember that it may very well have been made before and rejected for excellent reasons. When one of your ideas is refused, don't take it personally. Soon, after you're more familiar with the company and its operations, you'll be able to make a better suggestion. At the same time, don't be reluctant to give input freely when the boss asks for it. A new employee's overeagerness to offer advice, recommend changes, and carry over methods from old jobs may just disguise a need to be recog-nized for his or her capability. In this situation, the best way to prove yourself is to do your best, learn quickly, follow instructions accurately and intelligently, and cooperate with fellow employees. Show consideration for others beyond the call of duty. A little extra giving will cost you absolutely nothing and will bring huge dividends in trust and friendship among your coworkers and with your employer. Excerpted from Administrative Assistant's and Secretary's Handbook by James Stroman, Kevin Wilson, Jennifer Wauson All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

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