Includes bibliographical references (417-422) and indexes.

Intentional interviewing, counseling, and psychotherapy -- Ethics, multicultural competence, neuroscience, and positive psychology/resilience -- Attending and empathy skills -- Observation skills -- Questions: opening communication -- Encouraging, paraphrasing, and summarizing: active listening and cognition -- Reflecting feelings: the heart of empathic understanding -- How to conduct a five-stage counseling session using only listening skills -- Focusing the counseling session: contextualizing and broadening the story -- Empathic confrontation: identifying and challenging client conflict -- Reflection of meaning and interpretation/reframing: helping clients restory their lives -- Action skills for building resilience and managing stress: self-disclosure, feedback, logical consequences, directives/instruction, and psychoeducation -- Counseling theory and practice: how to integrate the microskills with multiple approaches -- Skill integration, determining personal style, and transcendence -- Appendix I: The Ivey taxonomy: definitions of the microskills and strategies with anticipated client response -- Appendix II: Ethics -- Appendix III: The family genogram -- Appendix IV: Counseling, neuroscience/neurobiology, and microskills.

''This book gives you the tools to adapt your skills to address both individual and multicultural uniqueness, conduct interviews using five different theoretical approaches, and begin developing a personalized style and theory of interviewing and counseling that matches your own aptitudes and affinities. Case studies, sample interviews, and a "Portfolio of Competencies" are just a few of the many tools that will help you master the material and become a better listener''--Provided by publisher.