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Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.

Tabla de contenidos provista por Syndetics

• Introduction(p. 11)
• Part I Put People First
• 1 Pay It Forward(p. 20)
• 2 He Who Listens Well Learns More(p. 33)
• 3 All for One, One for All(p. 43)
• Part II Pursue Excellence
• 4 The Benefits of Being a Hands-On Manager(p. 56)
• 5 Devilish Details, Heavenly Results(p. 64)
• 6 Decide to Decide(p. 73)
• Part III Embrace Change
• 7 Preserve Order Amid Change(p. 84)
• 8 Preserve Change Amid Order(p. 93)
• Part IV Act with Integrity
• 9 Check Your Ego at the Door(p. 114)
• 10 Listen to Your Heart - and Don't Waste Time on Regret(p. 124)
• Part V Serve Our World
• 11 Not-So-Random Acts of Kindness(p. 136)
• 12 Why the Journey Is the Reward(p. 142)
• Afterword(p. 156)
• M-A-R-R-I-O-T-T (My Recipe for Success)(p. 163)
• Marriott Milestones(p. 165)
• Index(p. 184)

Notas de autor provistas por Syndetics

J.W. "Bill" Marriott , Jr., became executive chairman of Marriott International, Inc., in 2012 after being the company's chief executive for forty years. He is an American business icon who has successfully created a multi-billion-dollar global hotel company. He divides his time between the Washington, DC, area and New Hampshire with his wife, Donna. They have four children, fifteen grandchildren, and seven great-grandchildren.