Descripciones mejoradas de Syndetics:

With more than 800 sample letters and 300 model sentences, this revised and expanded version of the bestselling handbook makes writing personal and business letters a snap. Categories include: requesting favors, fund raising, collection, complaints, apologies, congratulations, and more.

Tabla de contenidos provista por Syndetics

• How You Will Benefit From This Book(p. V)
• Complete Range of Categories(p. v)
• We Can All Use Help(p. vii)
• Easy-to-Follow Models(p. viii)
• How-to-Do-It Outline(p. viii)
• How to Use This Book When You Can't Find Your Topic(p. ix)
• Beginning and Ending Sentences(p. x)
• Hard Sell Versus Soft Sell(p. xi)
• Model Letters Analyzed(p. xi)
• Easy-to-Use Index(p. xii)
• Lifetime Reference Work(p. xii)
• Chapter 1 Requesting Favors(p. 1)
• Closing a Request with Confidence--Examples(p. 4)
• Additional Information(p. 5)
• Questionnaire(p. 5)
• Consumer Survey(p. 6)
• Response to Inquiry(p. 7)
• Procedural Change(p. 7)
• Rescheduling Order(p. 7)
• Time Extension(p. 8)
• Meeting Deadline(p. 9)
• Shorten Deadline(p. 9)
• Office Visit(p. 10)
• Manufacturing-Plant Visit(p. 10)
• Share Experience(p. 11)
• Financial Statement(p. 11)
• Business Guidance(p. 12)
• Business Statistics(p. 12)
• Business Forecast(p. 13)
• Business Location(p. 13)
• Business Opportunities(p. 14)
• Sample Letter(p. 14)
• Quote from Article(p. 14)
• Obtaining Interview(p. 15)
• Request for a Speaker(p. 15)
• Obtaining Speakers(p. 17)
• Entertaining a Friend(p. 17)
• Alleviating Fear(p. 18)
• Board a Relative(p. 18)
• Job for a Relative(p. 19)
• Please Send Money(p. 19)
• Tool Loan(p. 20)
• Desert Rescue(p. 20)
• Chapter 2 Declining Requests(p. 21)
• Begin by Agreeing(p. 25)
• Begin with a Thank You(p. 25)
• Begin with an Agreement and Apology(p. 26)
• Statements of Refusal(p. 26)
• Close with Encouragement(p. 27)
• Invitations(p. 27)
• Invitation to Dinner(p. 27)
• Invitation to Speak(p. 28)
• Join a Group(p. 28)
• TV-Program Research(p. 29)
• Football Game(p. 30)
• Request for Information or Material(p. 30)
• Information Not Available(p. 30)
• Tree Disease(p. 31)
• Item Not Available(p. 31)
• Application for Personal Credit(p. 32)
• Lack of Information(p. 33)
• No Records(p. 33)
• Short Employment(p. 33)
• Slow Pay(p. 34)
• New in Area(p. 34)
• Current Information Lacking(p. 35)
• Application for Business Credit(p. 35)
• Financial Condition(p. 35)
• Credit Limited(p. 36)
• Company Procedure--Late Payment(p. 36)
• Guarantor Needed(p. 36)
• Previous Poor Pay(p. 37)
• Bad Risk(p. 37)
• Bad Risk--No Hope(p. 38)
• Franchise Refused(p. 38)
• Will Not Change Prior Understanding(p. 39)
• Donation(p. 39)
• Discontinued Contributions(p. 39)
• Use of Name in Fund Raising(p. 40)
• Company Policy(p. 40)
• Budget Limitation(p. 41)
• Political Donation(p. 41)
• Disagree with Charity Project(p. 42)
• Customer Adjustments(p. 42)
• Damaged Product(p. 42)
• Cash Discount(p. 43)
• Credit Adjustment(p. 43)
• Special Product(p. 44)
• Poor Workmanship(p. 44)
• Slow-Selling Product(p. 45)
• Other Letters of Declination(p. 45)
• Can't Fill Order(p. 45)
• Special Assignment(p. 46)
• Business Meeting Unnecessary(p. 46)
• Magazine Subscribers Limited(p. 46)
• Manuscript(p. 47)
• Publication--Editorial Program(p. 47)
• Publication--Needs Reworking(p. 47)
• Refusing a Volunteer(p. 47)
• Declining a Friendly Loan(p. 48)
• No More Babysitting(p. 48)
• Lying(p. 49)
• Loan of Personal Item(p. 49)
• Freight Claim(p. 49)
• Miscellaneous Request(p. 50)
• Financial Aid(p. 50)
• Chapter 3 Sales(p. 51)
• Model Opening Sentences(p. 56)
• Model Closing Sentences(p. 58)
• Investment--Real Estate(p. 59)
• Business Magazine(p. 60)
• Magazine--Elitist(p. 61)
• Mortgage Insurance(p. 61)
• Homeowner's Insurance(p. 62)
• Flood Insurance(p. 62)
• Health Care(p. 63)
• Dentistry(p. 63)
• Book Club(p. 64)
• Real Estate--Homes(p. 65)
• Real Estate--Mountain Property(p. 66)
• Camera(p. 67)
• Computer Modem(p. 67)
• Specific Customer--Roofing Tile(p. 68)
• Sales-Promotion Book(p. 69)
• Gift of Food(p. 69)
• Bakery(p. 70)
• Income-Tax Consulting(p. 70)
• Service Contract(p. 71)
• Inactive Customer(p. 72)
• Collection Service(p. 72)
• Public Official(p. 73)
• Executive Recruiter(p. 74)
• Personal Credit(p. 75)
• Furniture, Retail(p. 75)
• Art Object(p. 76)
• Life Insurance(p. 77)
• Cost Savings(p. 78)
• Retail Sales(p. 79)
• Kitchenware(p. 79)
• Envelopes(p. 80)
• Letterhead Design(p. 80)
• Pest Control(p. 81)
• Weight Loss(p. 81)
• Beauty Salon(p. 82)
• Produce Containers(p. 82)
• Toyota Camry(p. 83)
• Mississippi Welcome(p. 83)
• Phone Service(p. 84)
• Follow-Up Sales Letters(p. 85)
• Follow-up(p. 85)
• Chapter 4 Fund Raising(p. 87)
• Charitable Help for the Disadvantaged(p. 92)
• Runaway Children(p. 92)
• Disadvantaged Girl(p. 94)
• Troubled Boys(p. 95)
• Homeless Children(p. 96)
• Mentally Retarded(p. 97)
• Disabled Children(p. 97)
• Home Support for Disabled(p. 98)
• Hungry Children(p. 98)
• Arthritis(p. 99)
• Heart Disease(p. 99)
• American Veterans(p. 100)
• Cerebal Palsy(p. 101)
• United Way(p. 102)
• Disaster Relief(p. 103)
• Sponsor a Child(p. 103)
• Lung Disease(p. 105)
• Working Mothers(p. 105)
• Inner-City Children(p. 105)
• Library(p. 106)
• Letter 1 What We Offer You(p. 106)
• Letter 2 Seeking Memberships(p. 107)
• Letter 3 Thank-You(p. 108)
• Letter 4 Magazine Campaign(p. 108)
• Letter 5 Need Volunteers(p. 109)
• Letter 6 Exceed Last Year(p. 109)
• Churches(p. 110)
• Secular Appeal(p. 110)
• Fund-Raising Start(p. 111)
• Every-Member Canvass(p. 112)
• Budget Can Be Met(p. 112)
• Delinquent Pledge(p. 113)
• Love Is a Reason for Giving(p. 114)
• Mission Potluck(p. 115)
• Hospitals(p. 115)
• Updating Facilities(p. 115)
• Success Story(p. 116)
• Expansion Costs(p. 117)
• Maintain Quality Service(p. 118)
• Doctors Join in Giving(p. 119)
• Doctors as Business Persons(p. 120)
• Last Appeal to Doctors(p. 120)
• Using a Specific Example(p. 121)
• Need New Equipment(p. 121)
• Appeal to Ego(p. 122)
• Join Hospital Foundation(p. 123)
• Schools(p. 124)
• Give More than Last Year(p. 124)
• Library Needs(p. 125)
• Alumni Solicitation(p. 125)
• Haven't Given Yet(p. 125)
• Minorities Program(p. 126)
• Operational Funds(p. 127)
• Building Fund(p. 127)
• Student Union Building(p. 128)
• Financially Disadvantaged Students(p. 129)
• Every Little Bit Helps(p. 129)
• Pledge Not Received(p. 130)
• Worthy Projects(p. 130)
• Community(p. 131)
• Art Museum(p. 131)
• Community Theater(p. 133)
• Local Symphony(p. 133)
• Security Patrol(p. 134)
• Middle East Peace(p. 134)
• Immigration(p. 135)
• Public Television(p. 135)
• Visitors' Center(p. 136)
• Chapter 5 Collection(p. 137)
• How to Receive a Prompt Reply(p. 141)
• Attention-Getting Openings--Humorous(p. 142)
• Other Opening Sentences(p. 143)
• Strong Closing Sentences(p. 143)
• Prompt-Action Sentences(p. 143)
• Goodwill Sentences(p. 143)
• Soothing Sentences(p. 144)
• Apologetic Sentences(p. 144)
• Reassuring Sentences(p. 144)
• Repeated Thoughts--Sentences(p. 145)
• Promoting the Future--Sentences(p. 145)
• Suggestions for Effective Credit Letters(p. 146)
• Series of Collection Letters(p. 147)
• Series 1 Three Letters: Reminder(p. 148)
• Series 2 Three Letters: Past-Due Charge Account(p. 148)
• Series 3 Three Letters: Business-Invoice Past Due(p. 149)
• Series 4 Three Letters: Past-Due Freight Bill(p. 150)
• Series 5 Four Letters: Overdue Charge Account(p. 151)
• Series 6 Four Letters: Loan Past Due(p. 153)
• Series 7 Four Letters: Patience(p. 154)
• Series 8 Five Letters: Credit Record(p. 155)
• Series 9 Five Letters: Installments(p. 157)
• Series 10 Six Letters: Future Credit Limited(p. 158)
• Series 11 Six Letters: Credit Standing Jeopardized(p. 160)
• First Collection Letter Is a Reminder(p. 162)
• Middle Stages of Collection Letters(p. 166)
• Appeals-Collection Letters(p. 172)
• Final Collection Letters(p. 180)
• Chapter 6 Information: Providing and Requesting(p. 185)
• Providing Information(p. 187)
• Shipping Instructions(p. 189)
• Procedural Change(p. 189)
• Price Increase(p. 189)
• Purchasing Policy(p. 190)
• Bid Price(p. 190)
• Complying with Request(p. 191)
• Data No Longer Required(p. 191)
• Lease Instructions(p. 191)
• Action Taken(p. 192)
• Payment Instructions(p. 192)
• Confirmation(p. 193)
• Payment Delay(p. 193)
• Continue Procedure(p. 194)
• Number Code Changes(p. 194)
• Repeated Instructions(p. 194)
• Distribution of Reports(p. 195)
• Claim Against City(p. 195)
• Effect of Strike(p. 195)
• Layoff(p. 196)
• Statement of Future Occurrence(p. 196)
• Policy Change(p. 197)
• Change in Items Used(p. 197)
• Address Change(p. 198)
• Will Contact You Again(p. 198)
• Reason for Cooperation(p. 198)
• Send Records Elsewhere(p. 199)
• Too Busy(p. 199)
• New Paint Required(p. 199)
• Requesting Information(p. 200)
• Accounting System(p. 201)
• Acknowledgment of Gift(p. 201)
• City Information(p. 202)
• Recent Sales Activity(p. 202)
• Order Information(p. 202)
• Data for Newsletter(p. 203)
• Credit Information(p. 204)
• Credit Application(p. 205)
• Credit Card(p. 205)
• Warranty Questions(p. 205)
• Making an Appointment(p. 206)
• Old Equipment(p. 206)
• Corporate Name(p. 207)
• Please Investigate(p. 207)
• Office Furniture(p. 207)
• Life-Insurance Questions(p. 208)
• Procedural Change(p. 208)
• Confirming Conversation(p. 209)
• Personnel Evaluation(p. 209)
• School Courses(p. 209)
• Price Quote(p. 210)
• Report Request(p. 210)
• Chemical Hazards(p. 211)
• Physical Inventory(p. 212)
• Opinion Asked(p. 212)
• Survey of Consumption(p. 212)
• Suggestions(p. 213)
• Transfer(p. 214)
• Travel Plans(p. 214)
• Maintenance Agreement(p. 214)
• Research Question(p. 215)
• Claims Service Evaluation(p. 215)
• Medical Facility Evaluation(p. 215)
• Chapter 7 Complaints: Making and Answering(p. 217)
• Making Complaints(p. 219)
• Transit Damage(p. 220)
• Cost of Purchases(p. 221)
• Messy Work Area(p. 221)
• Low Sales(p. 222)
• Sales Forecast(p. 222)
• Manufacturing Errors(p. 222)
• Manufacturing Problem(p. 223)
• Shipping Errors(p. 223)
• Billing Error(p. 224)
• Computer Error(p. 224)
• Catalog Order(p. 225)
• No Follow-up(p. 225)
• Labor-Law Violation(p. 226)
• Misrepresentation(p. 226)
• Noisy Driver(p. 227)
• Meetings Out of Control(p. 227)
• Barking and Biting Dogs(p. 227)
• No Stop Light(p. 228)
• Delayed Phone Service(p. 228)
• Slow Response(p. 229)
• Gardener Problem(p. 230)
• Improper Installation(p. 230)
• Answering Complaints(p. 231)
• Opening Sentences(p. 232)
• Closing Sentences(p. 232)
• Disturbed Retail Customer(p. 233)
• Misrepresentation Reply(p. 233)
• Convenient Hours(p. 233)
• Extended Payments(p. 234)
• Employee Rudeness(p. 234)
• Misdirected Mail(p. 235)
• Late Delivery(p. 235)
• Low-Sales Reply(p. 236)
• Meeting Control(p. 236)
• Damaged Merchandise(p. 237)
• Merchandise Guarantee(p. 238)
• Unsatisfactory Chair(p. 239)
• Unsatisfactory Television(p. 239)
• Foreign Object in Food(p. 240)
• Declining Responsibility(p. 240)
• Editing of Newsletter(p. 241)
• Paint Work(p. 241)
• Pricing Error(p. 242)
• Shipping Error(p. 242)
• Billing Error(p. 242)
• Statement Error(p. 243)
• Biting Dog(p. 244)
• Complaint-Handling Procedure(p. 244)
• Chapter 8 Employment(p. 247)
• Section I Letters Written by Job Applicants(p. 249)
• Cover Letters for Resumes(p. 249)
• Advertising Executive(p. 250)
• Accounting Manager(p. 250)
• Staff Manager--Telephone Company(p. 250)
• Management-Information Systems(p. 250)
• Writer of Sales Letters(p. 251)
• Cover Letters for Job Applicants(p. 251)
• Secretary(p. 251)
• Market-Research Trainee(p. 252)
• Retail-Department Manager(p. 252)
• Resumes(p. 252)
• Advertising Executive(p. 253)
• Senior Accountant(p. 255)
• Assistant Staff Manager(p. 257)
• Systems Administrator(p. 258)
• Job-Application Letters(p. 259)
• Answering Ad for Accounting Manager(p. 260)
• Cold-Call Application Letter for Museum Director(p. 260)
• Cold-Call Letter for Administrative Assistant(p. 261)
• Cold-Call Application Letter for Computer Systems Manager(p. 261)
• Application Letter for Job Suggested by a Present Employee(p. 262)
• Thanking an Employer(p. 263)
• Accepting Offer of an Interview(p. 263)
• Thank-You for the Interview(p. 264)
• Thank-You for Your Recommendation(p. 266)
• Accepting Job Offer(p. 266)
• Rejecting Job Offer(p. 268)
• Section II Letters Written by Employers(p. 269)
• Tentatively Accepting Applicant(p. 269)
• Requesting Data from References(p. 270)
• Requesting Data from Applicants(p. 271)
• Providing References to Another Employer(p. 271)
• Invitation to an Interview(p. 273)
• Rejecting Tentatively Accepted Applicants(p. 274)
• Rejecting Applicant(p. 275)
• Accepting Applicant(p. 276)
• Welcome to New Employee(p. 278)
• Performance Appraisal(p. 280)
• Performance Evaluation(p. 280)
• Job Performance Review(p. 281)
• Recommendation for Promotion(p. 283)
• Promotion Notice(p. 283)
• Congratulations on Your Promotion(p. 284)
• Promotion Denied(p. 284)
• Reprimand(p. 285)
• Termination Warning(p. 287)
• Termination(p. 287)
• Accepting Resignation(p. 287)
• Notice of Employee Leaving(p. 287)
• Retirement Congratulations(p. 288)
• Section III Letters Involving Third Parties(p. 289)
• Thanks for Helping Me Get a Job(p. 289)
• Recommending a Job Applicant(p. 290)
• Rejecting Applicant Recommended by a Third Party(p. 291)
• Congratulations on Promotion(p. 292)
• Congratulations on Retirement(p. 292)
• Chapter 9 Termination and Resignation(p. 295)
• Termination(p. 297)
• Plant Closed(p. 298)
• Company Cutbacks(p. 298)
• Temporary Layoff(p. 298)
• Company Merger(p. 299)
• Financial Problems(p. 299)
• Office Consolidation(p. 300)
• Indiscretions(p. 300)
• Personal Friend(p. 300)
• Temporary Assignment Declined(p. 301)
• Performance(p. 301)
• Classroom Procedures(p. 301)
• Unwanted Employee(p. 302)
• Termination Warning(p. 303)
• Personal Problems(p. 304)
• Below-Standard Performance(p. 304)
• Classroom Performance(p. 306)
• Borderline Work Effort(p. 306)
• Tardiness(p. 307)
• Absentee Record(p. 307)
• Resignation(p. 307)
• New Position(p. 308)
• Seeking New Challenge(p. 309)
• College Training(p. 309)
• Ill Health(p. 310)
• Heart Problem(p. 310)
• Personal Problems(p. 310)
• Disagree with Goals(p. 311)
• Volunteer(p. 311)
• Reason Omitted(p. 311)
• Resignation Acceptance(p. 312)
• Disagreement with Goals(p. 312)
• Declining a Transfer(p. 312)
• Accepting Resignation(p. 313)
• Acknowledgment of Separation Pay and Release(p. 314)
• Chapter 10 Sympathy and Condolence(p. 315)
• Sentences Expressing Sympathy(p. 318)
• Sentences Thanking the Reader for an Expression of Sympathy(p. 319)
• Lost Your Job(p. 320)
• Failed the State Exam(p. 321)
• Letters to Hospitalized People(p. 321)
• Hospitalized for Illness(p. 321)
• Hospitalized for Accident or Injury(p. 322)
• Other's Illness(p. 322)
• Death of Business Associate(p. 322)
• Death of Business Friend(p. 323)
• Death of Spouse(p. 324)
• Death of Husband(p. 324)
• Death of Wife(p. 325)
• Death of Relative(p. 327)
• Death of Mother(p. 327)
• Death of Father(p. 327)
• Death of Daughter(p. 328)
• Death of Son(p. 329)
• Death of Sister(p. 329)
• Death of Brother(p. 330)
• Miscarriage(p. 330)
• Death of Others(p. 330)
• Belated Condolence(p. 331)
• Death by Suicide(p. 332)
• Death--from a Business Firm(p. 332)
• Birth Defect(p. 334)
• Divorce(p. 334)
• Marriage Separation(p. 335)
• Misfortune(p. 335)
• Personal Reverses(p. 335)
• Unnamed Tragedy(p. 336)
• Thank You for Your Sympathy(p. 336)
• Chapter 11 Apology(p. 339)
• Sentences of Apology(p. 341)
• Reasons for an Apology(p. 342)
• Bad Behavior(p. 343)
• Billing Error(p. 345)
• Company Policy(p. 345)
• Confusing Word Usage(p. 346)
• Declining Dinner Invitation(p. 346)
• Postponed Appointment(p. 347)
• Postponed Dinner(p. 347)
• Missed Lunch Appointment(p. 348)
• Delayed Answer(p. 348)
• Delayed Credit(p. 349)
• Delayed Order(p. 349)
• Delayed Paperwork(p. 350)
• Delayed Return of Borrowed Item(p. 351)
• Delayed Thank-You(p. 352)
• Indiscretion(p. 352)
• Ignoring a Customer(p. 353)
• Incomplete Instructions(p. 353)
• Incomplete Project(p. 354)
• Late Report(p. 354)
• Missed Meeting(p. 355)
• Missing a Caller(p. 356)
• Project Failure(p. 356)
• Quote Error(p. 356)
• Shipping Error(p. 357)
• Slow Payment(p. 357)
• Small Reward(p. 358)
• Statement Error(p. 358)
• Wrong Information(p. 359)
• Sharing the Blame(p. 359)
• Chapter 12 Congratulations(p. 361)
• Sales Volume(p. 364)
• New Customer(p. 364)
• Author Appreciation(p. 364)
• Job Well Done(p. 365)
• Top Salesperson(p. 365)
• Exceeding Goal(p. 366)
• College Acceptance(p. 366)
• Graduation(p. 366)
• College Degree(p. 367)
• Specialized Teacher(p. 368)
• Handicapped(p. 368)
• New Position(p. 368)
• Promotion(p. 369)
• Service Award(p. 369)
• Five Years(p. 369)
• Twenty years(p. 369)
• Golf Tournament(p. 370)
• Industry Award(p. 370)
• Retirement(p. 370)
• President of Rotary(p. 371)
• Anniversary(p. 371)
• Honorary Sorority(p. 371)
• President of Association(p. 371)
• Store Opening(p. 372)
• City Councilperson(p. 373)
• Loan Paid(p. 373)
• Engagement(p. 373)
• Marriage(p. 373)
• Adoption(p. 374)
• New Home(p. 374)
• Happy Birthday(p. 374)
• Chapter 13 Thank-You and Appreciation(p. 375)
• Gift(p. 379)
• Pamphlet(p. 380)
• Information(p. 380)
• Materials Received(p. 380)
• Advice(p. 381)
• Personal Support(p. 381)
• Recommendation(p. 381)
• Dinner Invitation(p. 382)
• Recognition(p. 382)
• Going-Away Party(p. 382)
• Hospitality(p. 383)
• Companionship(p. 383)
• Friendship(p. 384)
• Book Loan(p. 384)
• Appreciation(p. 385)
• Fond Memories(p. 385)
• Illness(p. 386)
• Caregiver(p. 387)
• Family Crisis(p. 387)
• Job Well Done(p. 388)
• Being Our Customer(p. 389)
• Charge-Account Convenience(p. 390)
• Loan(p. 391)
• Sales Presentation(p. 391)
• Accounting Help(p. 391)
• Payment(p. 392)
• Referral(p. 392)
• Attending(p. 392)
• Visiting(p. 393)
• Chapter 14 Other Business Letters(p. 395)
• Goodwill(p. 397)
• Seasons Greetings(p. 398)
• Good Work(p. 398)
• Free Bulletin(p. 399)
• Golf Invitation(p. 399)
• To a Salesperson's Spouse(p. 399)
• Sales Agreement Ended(p. 399)
• Enjoyed Meeting You(p. 400)
• Real-Estate Service(p. 401)
• Requested Information(p. 401)
• Sending Information(p. 401)
• Making Contribution(p. 402)
• Favorable Adjustment(p. 402)
• Introductions(p. 403)
• New Sales Representative(p. 404)
• Friend for Sales Position(p. 404)
• A Friend(p. 404)
• Academic Assistance(p. 405)
• New Employee(p. 406)
• Acknowledgment(p. 406)
• Late Payment Received(p. 406)
• Large Order(p. 407)
• Cannot Meet Deadline(p. 407)
• Report Received(p. 407)
• Invitations(p. 408)
• To Do Advertising(p. 409)
• Use Company Hotel Room(p. 409)
• Dinner Guest(p. 409)
• Accepting Invitations(p. 410)
• To Speak(p. 410)
• Football Celebration(p. 411)
• Retirement Dinner(p. 411)
• Dinner Invitation(p. 411)
• Dinner, Company President(p. 412)
• Join a Group(p. 412)
• Declining Invitations(p. 412)
• Accepting a Position(p. 412)
• Committee Chairperson(p. 413)
• Lions Club(p. 414)
• Cover Letters(p. 414)
• Expenditure Request(p. 415)
• Lists(p. 415)
• Agreement for Signature(p. 416)
• Warehouse Report(p. 416)
• Statement Requested(p. 416)
• Savings Statement(p. 416)
• Insurance Renewal(p. 417)
• Price Increase(p. 417)
• Valuable Document(p. 417)
• Follow-Up(p. 418)
• Correct an Error(p. 418)
• Additional Information Requested(p. 419)
• Inactive Charge Account(p. 419)
• Power Lawn-Mower Purchase(p. 420)
• Magazine Subscription(p. 419)
• Query Letters Seeking Publication(p. 420)
• Book(p. 421)
• Magazine Article(p. 422)
• Procedural Proposal(p. 423)
• Paying Invoices(p. 423)
• Going over Another's Head(p. 424)
• Chapter 15 Other Personal Letters(p. 425)
• Welcome(p. 428)
• To New Resident(p. 428)
• To New Member(p. 429)
• Announcement(p. 429)
• Engagement(p. 429)
• Broken Engagement(p. 430)
• Death of Father(p. 430)
• Birth of Daughter(p. 430)
• Adoption(p. 431)
• Good Wishes(p. 431)
• Seasons Greetings(p. 431)
• Convalescing(p. 432)
• Acknowledgment(p. 433)
• Gift Received(p. 434)
• Dinner Postponement(p. 434)
• Help Received(p. 434)
• Invitation(p. 435)
• Encouragement(p. 435)
• Low Productivity(p. 437)
• Sales Contest(p. 437)
• Promotion(p. 438)
• Research Paper(p. 438)
• Fund Drive(p. 439)
• Teaching(p. 440)
• Letters to the Editor(p. 440)
• Baseball Excitement(p. 440)
• Photo Radar(p. 441)
• Cult Suicides(p. 441)
• Children Smoking(p. 441)
• Lying Approved?(p. 442)
• Computer Research(p. 442)
• Teach Children to Write(p. 442)
• Automobile Air Bags(p. 443)
• Sirens and Lights Save Lives?(p. 443)
• Compliments(p. 443)
• Staff Help(p. 444)
• Orientation Help(p. 444)
• Unusual Help(p. 445)
• Finding Error(p. 445)
• Construction Bid(p. 445)
• Good Salesman(p. 446)
• Sales Increase(p. 446)
• Improved Grades(p. 447)
• Vote Getter(p. 447)
• Ministerial Evaluation(p. 448)
• Recommendations(p. 448)
• Customer(p. 449)
• Domestic Service(p. 450)
• High-School Graduate(p. 450)
• Discreet Letters(p. 450)
• Reacquaintance(p. 451)
• Respect My Privacy(p. 451)
• Reprimand(p. 452)
• Outside Activities at Work(p. 453)
• Lack of Cleanliness(p. 453)
• Bad Behavior(p. 453)
• College Washout(p. 454)
• Travel Expense(p. 454)
• Lack of Cooperation(p. 455)
• Unsafe Conditions(p. 455)
• Trespassing(p. 455)
• Bullying Child(p. 456)
• Child's Coach(p. 456)
• Presenting Gifts(p. 457)
• Companionship(p. 457)
• Friendship(p. 458)
• Advice(p. 458)
• Funeral Officiating(p. 458)
• Baptismal Officiating(p. 458)
• Hospital Patient(p. 459)
• Eightieth Birthday(p. 459)
• Illness(p. 459)
• Retirement(p. 460)
• Accepting Gifts(p. 460)
• Chess Set(p. 461)
• Food Snacks(p. 461)
• Book(p. 462)
• Money(p. 462)
• Oil Painting(p. 463)
• Watercolor Painting(p. 463)
• Art Object(p. 463)
• Free Product(p. 464)
• Cooler(p. 464)
• Declining Gifts(p. 464)
• Company Policy(p. 465)
• Must Maintain Image(p. 466)
• Duplicate Gift(p. 466)
• Gift Too Valuable(p. 466)
• Expensive Gift(p. 467)
• Tribute(p. 467)
• Tribute to a Wife(p. 467)
• Tribute to a Husband(p. 468)
• Testimonials(p. 468)
• Index(p. 471)