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This edition of Human Relations: Principles and Practices continues to focus on the immediate personal application of human relations principles and practices. In addition to incorporating the authors' innovative "Total Person" approach toward the field, the Sixth Edition includes an increased emphasis on issues of diversity, presenting a broad range of characteristics that affect relationships on the job and ways to achieve insight when dealing with a wide-range of people related problems. The updated pedagogy includes strategically placed exercises that encourage teamwork and group problem-solving techniques, first-person advice from respected writers, educators, and business leaders, opening vignettes featuring prominent individuals in real-world situations, and "Career Corner" sections that provide practical solutions to common human relations problems.

Tabla de contenidos provista por Syndetics

• Note: Each chapter includes a Summary
• Career Corner
• Key Terms
• Review Questions
• Application Exercises
• Role-Play Exercise, and Internet Exercise
• 1 Introduction to Human Relations The Nature, Purpose, and Importance of Human Relations The Forces Influencing Behavior at Work The Development of the Human Relations Movement Major Themes in Human Relations Human Relations: Benefits to You
• Case 1.1 Challenges in the New Economy
• Case 1.2 In Search of Work/Life Balance
• 2 Improving Interpersonal Communications Advanced Technology's Impact on Communication The Communication Process Communication Filters How to Improve Personal Communication Communicating Via Technology
• Case 2.1 Cybersurveillance: Big Brother Is Watching!
• Case 2.2 Reading Nonverbal Cues
• 3 Building High Self-Esteem The Power of Self-Esteem Self-Esteem Influences Your Behavior How to Build Self-Esteem Organizations Can Help
• Case 3.1 "Popeye" Lives On
• Case 3.2 Find Your Yoda
• 4 Personal Values Influence Ethical Choices Character, Integrity, and Moral Development How Personal Values Are Formed Values Conflicts Personal Values and Ethical Choices Corporate Values and Ethical Choices Values and Ethics in International Business
• Case 4.1 Character Counts as Much as Credentials
• Case 4.2 To Get to the Bottom of the Scandal, Go to the Top
• 5 Attitudes Can Shape Your Life Attitudes Can Be Learned How Attitudes Are Formed Attitudes Valued by Employers How to Change Attitudes A Final Word
• Case 5.1 Where Is My Stability?
• Case 5.2 Life Is Good at the Pike Place Fish Market
• 6 Developing a Professional Presence Professional Presence--An Introduction The Image You Project
• Case 6.1 The Importance of Class
• Case 6.2 Do You Want to Be Your Own Brand?
• 7 Valuing Work Force Diversity Work Force Diversity--A Definition Prejudiced Attitudes--An Introduction The Many Forms of Discrimination The Issue of Valuing Diversity Managing Diversity Affirmative Action: Yesterday and Today
• Case 7.1 Quality Education Through Enhanced Diversity
• Case 7.2 Xenophobia: Fear of Foreigners
• 8 Resolving Conflict and Achieving Emotional Balance A New View of Conflict Finding the Root Causes of Conflict Learn to Negotiate Effectively Conflict Resolution Process Achieving Emotional Balance Factors That Influence Our Emotions Coping with Your Anger and the Anger of Others Strategies for Achieving Emotional Control
• Case 8.1 Helping Employees Who Behave Badly
• Case 8.2 Couples Combat
• 9 A Life Plan for Effective Human Relations Achieving Balance in a Chaotic World Toward a New Definition of Success Toward Right Livelihood Developing a Healthy Lifestyle Planning for Changes in Your Life The Choice Is Yours
• Case 9.1 Friendships as a Source of Positive Energy