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This leading book emphasizes overall practicality and application. Practical tips and suggestions provide effective ways of dealing with problems in communication, leadership, discipline, performance appraisal, and compensation administration.

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• Part 1 Human Resources Management in Perspective
• Chapter 1 The Challenge of Human Resources Management(p. 3)
• Why Study Human Resources Management?(p. 4)
• Competitive Challenges and Human Resources Management(p. 6)
• Highlights in HRM 1 A Guide to Internet Sites(p. 10)
• Highlights in HRM 2 Human Resource Software Companies(p. 11)
• Demographic and Employee Concerns(p. 20)
• Highlights in HRM 3 Social Issues in HRM(p. 20)
• The Partnership of Line Managers and HR Departments(p. 27)
• Summary(p. 31)
• Key Terms(p. 32)
• Discussion Questions(p. 32)
• Case Study 1 The Role of HR in Reengineering and Change at Siemens Rolm(p. 33)
• Case Study 2 Managing "Daddy Stress" at Baxter Healthcare(p. 34)
• Case Study 3 Managing Diversity for Competitive Advantage at Deloitte and Touche(p. 35)
• Notes and References(p. 36)
• Chapter 2 Equal Employment Opportunity and Human Resources Management(p. 41)
• Historical Perspective of EEO Legislation(p. 42)
• Government Regulation of Equal Employment Opportunity(p. 44)
• Highlights in HRM 1 Test Your Knowledge of Equal Employment Opportunity Law(p. 46)
• Highlights in HRM 2 Bank of America NT and SA Corporation's Policy on Assisting Employees with Life-Threatening Illnesses(p. 56)
• Other Equal Employment Opportunity Issues(p. 58)
• Highlights in HRM 3 Questions Used in Auditing Sexual Harassment(p. 59)
• Highlights in HRM 4 Basic Components of an Effective Sexual Harassment Policy(p. 61)
• Highlights in HRM 5 Determining Adverse Impact: The Four-Fifths Rule(p. 64)
• Enforcing Equal Employment Opportunity Legislation(p. 66)
• Highlights in HRM 6 EEOC Poster(p. 70)
• Affirmative Action(p. 73)
• Highlights in HRM 7 Basic Steps in Developing an Effective Affirmative Action Program(p. 74)
• Summary(p. 76)
• Key Terms(p. 77)
• Discussion Questions(p. 78)
• Case Study 1 Misplaced Affections: Discharge for Sexual Harassment(p. 78)
• Case Study 2 Hair Today, Gone Tomorrow(p. 80)
• Notes and References(p. 80)
• Part 2 Meeting Human Resources Requirements
• Chapter 3 Job Requirements and the Design of Organizations to Achieve Human Resources Productivity(p. 85)
• Relationship of Job Requirements and HRM Functions(p. 86)
• Job Analysis(p. 88)
• Highlights in HRM 1 Job Description for an Employment Assistant(p. 96)
• Job Design(p. 98)
• Highlights in HRM 2 Examples of Employee Empowerment(p. 103)
• Highlights in HRM 3 What Self-Managed Teams Manage(p. 109)
• Highlights in HRM 4 Sentry Insurance Company's Flextime Schedule(p. 112)
• Summary(p. 114)
• Key Terms(p. 115)
• Discussion Questions(p. 115)
• Case Study 1 Job Design, Saturn Style(p. 116)
• Case Study 2 Exactly Where Do You Work? ATandT's Shared Office(p. 117)
• Notes and References(p. 118)
• Chapter 4 Human Resources Planning and Recruitment(p. 121)
• Human Resources Planning(p. 122)
• Highlights in HRM 1 HR Strategy and Planning Model for ATandT's Global Business Communications Systems (GBCS)(p. 128)
• Elements of Effective HRP(p. 130)
• Highlights in HRM 2 How Successful Is Succession Planning at ...(p. 136)
• Recruiting within the Organization(p. 139)
• Highlights in HRM 3 Guidelines for Setting Up an On-Line Job Posting System(p. 141)
• Recruiting outside the Organization(p. 142)
• Highlights in HRM 4 Hot Recruiting Sites(p. 146)
• Recruiting Protected Classes(p. 155)
• Highlights in HRM 5 The Numbers Don't Lie(p. 157)
• Highlights in HRM 6 Steps in Diversity Planning(p. 159)
• Summary(p. 162)
• Key Terms(p. 163)
• Discussion Questions(p. 163)
• Case Study 1 Human Resources Planning at Donna Karan International(p. 164)
• Case Study 2 Cisco Systems Goes to the Internet(p. 165)
• Notes and References(p. 166)
• Appendix Calculating Turnover and Absenteeism(p. 171)
• Highlights in HRM 7 Costs Associated with the Turnover of One Computer Programmer(p. 173)
• Chapter 5 Selection(p. 177)
• Matching People and Jobs(p. 178)
• Sources of Information about Job Candidates(p. 183)
• Highlights in HRM 1 Employee Polygraph Protection Act(p. 191)
• Employment Tests(p. 194)
• The Employment Interview(p. 199)
• Highlights in HRM 2 Sample Situational Interview Question(p. 201)
• Highlights in HRM 3 Some Major Findings from Research Studies on the Interview(p. 204)
• Reaching a Selection Decision(p. 206)
• Highlights in HRM 4 Appropriate and Inappropriate Interview Questions(p. 207)
• Summary(p. 211)
• Key Terms(p. 212)
• Discussion Questions(p. 212)
• Case Study 1 Nike: Hiring Gets Off on the Right Foot(p. 213)
• Case Study 2 Small Companies Need Diversity Too(p. 214)
• Notes and References(p. 215)
• Part 3 Developing Effectiveness in Human Resources
• Chapter 6 Training and Development(p. 221)
• The Scope of Training(p. 222)
• Phase 1 Conducting the Needs Assessment(p. 224)
• Highlights in HRM 1 Notes on Doing Needs Assessment Quick Time(p. 226)
• Highlights in HRM 2 Tips for Conducting a Competency Assessment(p. 229)
• Phase 2 Designing the Training Program(p. 229)
• Phase 3 Implementing the Training Program(p. 235)
• Highlights in HRM 3 Job Instruction Training(p. 236)
• Highlights in HRM 4 European-Style Apprenticeships at Siemens(p. 238)
• Highlights in HRM 5 Student Internships(p. 240)
• Highlights in HRM 6 Teletraining for a Small Business(p. 242)
• Highlights in HRM 7 Web-Based Training for under $100!(p. 244)
• Phase 4 Evaluating the Training Program(p. 250)
• Special Topics in Training and Development(p. 254)
• Highlights in HRM 8 Benchmarking HR Training(p. 255)
• Highlights in HRM 9 Team Training at Evart Glass(p. 261)
• Summary(p. 262)
• Key Terms(p. 263)
• Discussion Questions(p. 264)
• Case Study 1 Creativity Training at Ingersoll-Rand(p. 264)
• Case Study 2 Kodak Gets the Picture in Executive Education(p. 265)
• Notes and References(p. 267)
• Chapter 7 Career Development(p. 273)
• Elements of Career Development Programs(p. 274)
• Highlights in HRM 1 Career Path of Charlene Barshefsky, U.S. Trade Representative(p. 279)
• Highlights in HRM 2 Dual Career Tracks: Xenova System(p. 282)
• Highlights in HRM 3 Assessment-Center Program of the California Highway Patrol(p. 284)
• Highlights in HRM 4 Career Development Workshops at Marriott(p. 286)
• Career Development for a Diverse Workforce(p. 290)
• Highlights in HRM 5 Maximizing the Human Resources of Female Managers(p. 294)
• Personal Career Development(p. 298)
• Highlights in HRM 6 Career Competencies at Caterpillar(p. 300)
• Highlights in HRM 7 Twenty Hot Career Tracks(p. 301)
• Highlights in HRM 8 Campbell Interest and Skill Survey: Individual Profile(p. 304)
• Summary(p. 308)
• Key Terms(p. 309)
• Discussion Questions(p. 309)
• Case Study 1 Managing Amoco's Career Pipeline(p. 310)
• Case Study 2 Preparing a Career Development Plan(p. 311)
• Notes and References(p. 312)
• Chapter 8 Appraising and Improving Performance(p. 317)
• Performance Appraisal Programs(p. 318)
• Developing an Effective Appraisal Program(p. 322)
• Highlights in HRM 1 Supervisor's Checklist for the Performance Appraisal(p. 333)
• Performance Appraisal Methods(p. 333)
• Highlights in HRM 2 Graphic Rating Scale with Provision for Comments(p. 335)
• Highlights in HRM 3 Example of a Mixed-Standard Scale(p. 336)
• Highlights in HRM 4 Example of a BARS for Municipal Fire Companies(p. 339)
• Highlights in HRM 5 Sample Items from Behavior Observation Scales(p. 340)
• Highlights in HRM 6 Example of a Goal-Setting Worksheet(p. 343)
• Appraisal Interviews(p. 344)
• Summary(p. 350)
• Key Terms(p. 351)
• Discussion Questions(p. 351)
• Case Study 1 360-Degree Appraisal at Johnson and Johnson(p. 352)
• Case Study 2 How Does the Bank of Montreal Keep Score on Success?(p. 353)
• Case Study 3 Setting Performance Standards at General Telephone Company of California(p. 354)
• Notes and References(p. 355)
• Part 4 Implementing Compensation and Security
• Chapter 9 Managing Compensation(p. 361)
• Strategic Compensation Planning(p. 362)
• Components of the Wage Mix(p. 367)
• Highlights in HRM 1 Compensation Objectives of Two Organizations(p. 369)
• Job Evaluation Systems(p. 372)
• Highlights in HRM 2 Point Values for Job Factors of the American Association of Industrial Management(p. 375)
• Highlights in HRM 3 Description of Job Knowledge Factor and Degrees of the American Association of Industrial Management(p. 377)
• The Compensation Structure(p. 378)
• Highlights in HRM 4 Bureau of Labor Statistics National Compensation Survey(p. 379)
• Governmental Regulation of Compensation(p. 385)
• Highlights in HRM 5 The Federal Minimum Wage Poster(p. 387)
• Significant Compensation Issues(p. 390)
• Summary(p. 393)
• Key Terms(p. 394)
• Discussion Questions(p. 394)
• Case Study 1 Pay Decisions at Performance Sports(p. 394)
• Case Study 2 Strategic Compensation Planning at Southern California Edison(p. 395)
• Notes and References(p. 396)
• Chapter 10 Incentive Rewards(p. 399)
• Reasons and Requirements for Incentive Plans(p. 400)
• Setting Performance Measures(p. 402)
• Highlights in HRM 1 Setting Performance Goals through Customer Satisfaction Measures (CSMs)(p. 403)
• Administering Incentive Plans(p. 404)
• Individual Incentive Plans(p. 404)
• Highlights in HRM 2 Merit Pay Guidelines Chart(p. 410)
• Highlights in HRM 3 The "Sweetness" of Executive Perks(p. 417)
• Group Incentive Plans(p. 418)
• Highlights in HRM 4 Lessons Learned: Designing Effective Gainsharing Programs(p. 420)
• Enterprise Incentive Plans(p. 424)
• Summary(p. 427)
• Key Terms(p. 428)
• Discussion Questions(p. 429)
• Case Study 1 Get Productive or Go Broke(p. 429)
• Case Study 2 To Merit or Not to Merit(p. 430)
• Notes and References(p. 431)
• Chapter 11 Employee Benefits(p. 435)
• Employee Benefits Programs(p. 436)
• Highlights in HRM 1 Crafting an Effective Benefits Communication Program(p. 441)
• Highlights in HRM 2 A Personalized Statement of Benefits Costs(p. 442)
• Employee Benefits Required by Law(p. 445)
• Discretionary Major Employee Benefits(p. 449)
• Highlights in HRM 3 "Your Rights": Another Federally Required Poster(p. 450)
• Highlights in HRM 4 Important Features of a 401(k) Savings Plan(p. 459)
• Employee Services: Creating a Work/Life Setting(p. 462)
• Summary(p. 467)
• Key Terms(p. 468)
• Discussion Questions(p. 469)
• Case Study 1 401(k) Plans: Selecting the Best Options(p. 469)
• Case Study 2 Pitney Bowes: Benefit Choices with Value-Added Services(p. 470)
• Notes and References(p. 471)
• Chapter 12 Safety and Health(p. 475)
• Safety and Health: It's the Law(p. 476)
• Highlights in HRM 1 Test Your Safety Smarts(p. 477)
• Highlights in HRM 2 OSHA's Four-Point Safety and Health Program for Small Businesses(p. 481)
• Highlights in HRM 3 Job Safety and Health Protection Poster(p. 482)
• Creating a Safe Work Environment(p. 484)
• Highlights in HRM 4 Page from a Safety Awareness Pamphlet(p. 486)
• Creating a Healthy Work Environment(p. 490)
• Highlights in HRM 5 Hallmarkers Prepare for a Smoke-Free Workplace(p. 492)
• Highlights in HRM 6 Garden Fresh's Workplace Violence Prevention Policy(p. 497)
• Highlights in HRM 7 Kinko's Policies and Procedures for a Drug-Free Workplace(p. 503)
• The Management of Stress(p. 505)
• Summary(p. 508)
• Key Terms(p. 509)
• Discussion Questions(p. 509)
• Case Study 1 Violence Prevention in the Postal Service(p. 510)
• Case Study 2 Coping with Stress at U.S. Customs(p. 511)
• Notes and References(p. 511)
• Appendix Identifying the Risk of Workplace Violence: A Survey for Large and Samll Employers(p. 515)
• Part 5 Enhancing Employee Relations
• Chapter 13 Employee Rights and Discipline(p. 519)
• Employee Rights(p. 520)
• Highlights in HRM 1 Examples of Employment-at-Will Statements(p. 525)
• Disciplinary Policies and Procedures(p. 534)
• Highlights in HRM 2 The Samaritan Health System Corrective Action Process(p. 542)
• Appealing Disciplinary Actions(p. 546)
• Organizational Ethics in Employee Relations(p. 550)
• Summary(p. 551)
• Key Terms(p. 552)
• Discussion Questions(p. 552)
• Case Study 1 The Whistle-Blower's Dilemma(p. 552)
• Case Study 2 "You Can't Fire Me! I Passed the Test,"(p. 553)
• Notes and References(p. 554)
• Appendix The Manager as Counselor(p. 558)
• Chapter 14 The Dynamics of Labor Relations(p. 563)
• Government Regulation of Labor Relations(p. 564)
• Highlights in HRM 1 Test Your Labor Relations Know-How(p. 565)
• The Labor Relations Process(p. 569)
• Highlights in HRM 2 United Food and Commercial Workers International Union Authorization Card(p. 573)
• Highlights in HRM 3 Employer "Don'ts" during Union Organizing Campaigns(p. 575)
• Highlights in HRM 4 NLRB Election Poster(p. 577)
• Structures, Functions, and Leadership of Labor Unions(p. 579)
• Labor Relations in the Public Sector(p. 583)
• Contemporary Challenges to Labor Organizations(p. 586)
• Highlights in HRM 5 Strategies to Remain Union-Free(p. 590)
• Summary(p. 590)
• Key Terms(p. 591)
• Discussion Questions(p. 591)
• Case Study 1 The Unfair Labor Practice Charge against Apollo Corporation(p. 592)
• Case Study 2 Apollo Corporation: The Organizing Drive(p. 592)
• Notes and References(p. 593)
• Chapter 15 Collective Bargaining and Contract Administration(p. 597)
• The Bargaining Process(p. 598)
• Highlights in HRM 1 The Tools and Techniques of Interest-Based Bargaining as Described by the FMCS(p. 606)
• Trends in Collective Bargaining(p. 610)
• The Labor Agreement(p. 612)
• Highlights in HRM 2 Items in a Labor Agreement(p. 613)
• Administration of the Labor Agreement(p. 615)
• Highlights in HRM 3 Grievance Form: Phoenix Transit System and Teamsters, Local 104(p. 618)
• Summary(p. 622)
• Key Terms(p. 623)
• Discussion Questions(p. 624)
• Case Study 1 Don't I Deserve a Second Chance?(p. 624)
• Case Study 2 "Just Read the Agreement--That's All You Need,"(p. 625)
• Notes and References(p. 627)
• Part 6 Expanding Human Resources Management Horizons
• Chapter 16 International Human Resources Management(p. 631)
• Managing Across Borders(p. 632)
• Highlights in HRM 1 HR Issues of a Unified Europe(p. 637)
• International Staffing(p. 640)
• Highlights in HRM 2 Skills of Expatriate Managers(p. 645)
• Training and Development(p. 646)
• Highlights in HRM 3 Nonverbal Communications in Different Cultures(p. 649)
• Highlights in HRM 4 Repatriation Checklist(p. 653)
• Performance Appraisal(p. 655)
• Compensation(p. 658)
• International Organizations and Labor Relations(p. 662)
• Summary(p. 664)
• Key Terms(p. 665)
• Discussion Questions(p. 665)
• Case Study 1 International HRM at Molex, Inc.(p. 666)
• Case Study 2 Amgen's Global Workforce(p. 668)
• Notes and References(p. 669)
• Chapter 17 Creating High-Performance Work Systems(p. 675)
• Fundamental Principles(p. 676)
• Anatomy of High-Performance Work Systems(p. 680)
• Fitting It All Together(p. 685)
• Implementing the System(p. 687)
• Highlights in HRM 1 British Land Rover and BMW Crash Head-on(p. 689)
• Outcomes of High-Performance Work Systems(p. 693)
• Highlights in HRM 2 The Impact of High-Performance Work Systems(p. 695)
• High-Performance Work Systems and the Small and Medium-Sized Employer(p. 695)
• Summary(p. 696)
• Key Terms(p. 697)
• Discussion Questions(p. 697)
• Case Study 1 HPWS at Tomex Incorporated(p. 697)
• Case Study 2 HPWS at Xerox Corporation(p. 698)
• Notes and References(p. 700)
• Cases
• Case 1 ConnectPlus: Aligning HRM with Strategic Objectives(p. 703)
• Case 2 Microsoft: Hiring the Supersmart(p. 704)
• Case 3 Job Analysis and Hiring Decisions at Ovania Chemical(p. 706)
• Case 4 Diversity Is in Good Hands at Allstate(p. 710)
• Case 5 The Training and Development Dilemma at Whitney and Company(p. 713)
• Case 6 Realigning HR Practices at Egan's Clothiers(p. 715)
• Case 7 The Layoff of Paul Dougherty: A Manager's Tough Decision(p. 718)
• Case 8 Continental Airlines: One Company's Flight to Success(p. 719)
• Case 9 Ill-Fated Love at Centrex Electronics(p. 721)
• Case 10 The Last Straw for Aero Engine(p. 723)
• Glossary(p. 725)
• Name Index(p. 736)
• Organization Index(p. 747)
• Subject Index(p. 753)
• Photo Credits(p. 767)