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E-Reference Context and Discoverability in Libraries: Issues and Concepts consists of over 20 informative chapters by librarians, publishers, and other industry professionals that propose new ideas for reinventing reference collections and interfaces to fit the needs of today's researchers. The chapters examine the issues of reference context and discoverability in school, public, and academic libraries as well as within the reference publishing community. Librarians, publishers, and those studying library and information science are the book's primary audience, but others in the information industry, particularly those with an interest in reference, will find significant value here as well.

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• 1 Reference Products and Services: Historical Overview and Paradigm Shift(p. 1)
• 2 The Impact of Electronic Reference Content and Discovery on Publishers(p. 11)
• 3 The Challenges of Discovering Online Research/Reference Content: An Introduction to the End User's Perspective(p. 19)
• 4 An Overview of Trends in Undergraduate Research Practices(p. 35)
• 5 The Research Habits of Graduate Students and Faculty: Is There a Need for Reference Sources?(p. 46)
• 6 Hidden Greenlands: Learning, Libraries, and Literacy in the Information Age(p. 61)
• 7 Online Research without E-Reference: What is Missing from Digital Libraries?(p. 74)
• 8 Undergraduate Information Seeking Behavior, E-Reference and Information Literacy in the Social Sciences(p. 83)
• 9 Interactive Reference: Online Features to Enrich Content and Improve the User Experience(p. 90)
• 10 Theory and Practice: Designing for Effective Mobile Content (Service) Delivery(p. 104)
• 11 Medical E-Reference: A Benchmark for E-Reference Publishing in Other Disciplines(p. 116)
• 12 INFOhio Transforms Content Delivery for PreK-12 Students: From Physical Classrooms to Virtual SchoolRooms(p. 126)
• 13 Discovering Authoritative Reference Material: It's all about "Location. Location. Location."(p. 137)
• 14 Indexing Scholarly Reference: Helping Researchers do Less(p. 148)
• 15 Open Web Capture for Libraries: Reinventing Subject Encyclopedias for the Open Web(p. 164)
• 16 Acquiring, Promoting, and Using Mobile-Optimized Library Resources and Services(p. 178)
• 17 The Semantic Web: History, Applications and Future Possibilities(p. 199)
• 18 Hooligans in the Archives: Easing Restrictions and Partnering with the Users(p. 209)
• 19 E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian(p. 220)
• 20 Changes in Customer Behavior: A Case Study in Reference Service at the Santa Monica Public Library(p. 230)
• 21 Embedded Librarianship: A High School Case Study(p. 237)
• 22 Making an Impact: Digital Resources for Teens(p. 254)
• 23 From 'Gateway Site' to Reference Content: The Role of Bibliographies in Research and a Case Study of Oxford Bibliographies Online(p. 261)

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Library Journal Review

Polanka (head, reference & instruction, Wright State Univ. Libs.; No Shelf Required: E-books in Libraries) presents a collection of new pieces by librarians and industry insiders addressing the current state of reference resources available to library users. They offer insights on topics ranging from the historical growth of reference and e-reference resources, to information literacy, the design and delivery of e-reference resources, and the how and why of incorporating e-reference into discovery services. The last section of the book consists of case studies of libraries using e-referencere sources in different contexts and the use of specific resources. The entries are well written and thought-provoking concerning the future of reference collections and reference services including the impact of mobile services and the semantic web. VERDICT The book does a good job of placing e-reference resources in the historical and current context of libraries in a world of ubiquitous, consumable, and readily available information. Recommended for library school libraries and library professional reading budgets that can afford the eye-popping price.-Robert L. Battenfeld, C.W. Post Campus Lib., Long Island Univ., Brookville, NY (c) Copyright 2012. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.