Mastering patient flow using lean thinking to improve your practice operations Elizabeth Woodcock.
Detalles de publicación: Englewood, CO Medical Group Management Association (MGMA) c2009.Edición: 3rd edDescripción: xi, 524 p. ill. 23 cmISBN:- 9781568292830 (pbk.)
- 156829283X (pbk.)
- 610.68 W886m3 22
- R728 .W66 2007
- W 80
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Encarnación Valdés Colección General bev | 610.68 W886m3 (Navegar estantería(Abre debajo)) | Disponible | 80000002490822 |
Descripciones mejoradas de Syndetics:
Using lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency. Centering workflow around the patient, Mastering Patient Flow, 3rd edition shows you how to take efficiency to a new level. This MGMA classic is a completely updated comprehensive manual on practice operations. New material offers: * Principles of lean management applied to medical practice operations * Benchmarking staff by work function * Patient access, including specialty pre-appointment screening and medical homes * Test order and results management * Prescription management * Technology trends, including Web portals * The Patient-Centered Practice of the FutureT This easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization, and controlling costs. Add proven tools for benchmarking, creating action plans, and self-assessment, along with worksheets, tips, and case studies, and you have a one-stop "power punch" for a most profitable medical practice
Includes index.
The lean-thinking revolution -- The physician's time -- Telephones -- Scheduling -- Patient access -- Reception services -- Waiting -- The patient encounter -- Prescriptions -- Managing test results -- Practice services -- Technology -- Fundamental financials -- The patient-centered practice of the future(TM).
"Mastering Patient Flow, 3rd edition will help medical practices manage patient flow to improve operations to create and sustain patient value. Use this book to get up to speed on the fundamentals of managing medical practice operations or as a reference to revisit many familiar concepts from a new perspective"--Provided by publisher.
Tabla de contenidos provista por Syndetics
- Acknowledgments(p. vii)
- Preface(p. ix)
- About the Author(p. xi)
- About the Editor(p. xi)
- Introduction(p. 1)
- Chapter 1 The Lean-Thinking Revolution(p. 11)
- Chapter 2 The Physician's Time(p. 41)
- Chapter 3 Telephones(p. 63)
- Chapter 4 Scheduling(p. 127)
- Chapter 5 Patient Access(p. 207)
- Chapter 6 Reception Services(p. 241)
- Chapter 7 Waiting(p. 289)
- Chapter 8 The Patient Encounter(p. 311)
- Chapter 9 Prescriptions(p. 361)
- Chapter 10 Managing Test Results(p. 375)
- Chapter 11 Practice Services(p. 385)
- Chapter 12 Technology(p. 409)
- Chapter 13 Fundamental Financials(p. 443)
- Chapter 14 The Patient-Centered Practice of the Future(p. 469)
- Chapter 15 Summing Up(p. 497)
- Appendix
- A Benchmarks for staff performance expectations(p. 501)
- B Action plan(p. 502)
- Index(p. 509)