Front office success how to satisfy patients and boost the bottom line Elizabeth W. Woodcock.
Detalles de publicación: Englewood, CO Medical Group Management Association c2011.Descripción: xiv, 205 p. 24 cm. 1CD-ROM (4 3/4 in.)ISBN:- 9781568293790
- 610.68 W886f 22
- R728 .W656 2011
- W 80
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
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| Disco | Biblioteca Encarnación Valdés Colección General bev | 610.68 W886f (Navegar estantería(Abre debajo)) | Disponible | CD | 80000002490848 | |||||||||||||
| Libro | Biblioteca Encarnación Valdés Colección General bev | 610.68 W886f (Navegar estantería(Abre debajo)) | Disponible | 80000002490830 |
Descripciones mejoradas de Syndetics:
Front-office staff is the face of your medical practice. Although expected to be poised and professional at all times, sometime it can take everything you've got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as a personal coach, this book shows how to increase emotional balance, improve your ability to roll with the punches and be more productive.
You'll learn to view the challenges as opportunities that can significantly help patients, staff and physicians alike.
ESTE LIBRO INCLUYE UN DISCO
Includes bibliographical references and index.
Customer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit.
"Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher.