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Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.
Detalles de publicación: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.Edición: 8th edDescripción: xvi, 604 p. : ill. (some col.), map. ; 27 cmISBN:- 9780132059671
- 0132059673
- 647.94/068 22
- TX911.3 .M27 V352 2009
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| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca de Mayagüez Colección General mb | TX911.3 .M27 V352 2009 (Navegar estantería(Abre debajo)) | Disponible | 50000003211470 |
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Descripciones mejoradas de Syndetics:
Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
Includes bibliographical references and index.
eigm 10/2012
Tabla de contenidos provista por Syndetics
- Table of Contents
- Part I The Hotel Industry
- 1 The Traditional Hotel Industry
- 2 The Modern Hotel Industry
- 3 The Structure of the Hotel Industry
- Part II The Reservations Process
- 4 Forecasting Availability and Overbooking
- 5 Global Reservations Technologies
- 6 Individual Reservations and Group Reservations
- Part III Guest Service and Rate Structures
- 7 Managing Guest Service
- 8 Arrival, Registration, Assignments and Rooming
- 9 Role of the Room Rate
- Part IV The Hotel Revenue Cycle
- 10 Billing and the Guest Folio
- 11 Credit and the City Ledger
- 12 Cash Transactions
- Part V Technology
- 13 The Night Audit
- 14 Hotel Technology
- Glossary
- Bibliography
- Index