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Foundations of lodging management David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.
Detalles de publicación: Boston Prentice Hall c2012.Edición: Second editionDescripción: xxiii, 406 pages illustrations 29 centimetersISBN:- 9780132560894 (hbk. : alk. paper)
- 0132560895 (hbk. : alk. paper)
- 647.94/068 22
- TX911.3.M27 H3879 2012
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca de Mayagüez Colección General mb | TX 911.3 .M27 H3879 2012 (Navegar estantería(Abre debajo)) | Disponible | 50000003233128 |
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Descripciones mejoradas de Syndetics:
Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.
Includes index.
Tabla de contenidos provista por Syndetics
- 1 Introduction to the Lodging Industry
- 2 The Structure of the lodging Industry
- 3 Guest Service in the Lodging Industry
- 4 Managing Lodging Operations
- 5 Staffing the Lodging Operation
- 6 The Front Office Department
- 7 The Sales and Marketing Department
- 8 The Housekeeping Department
- 9 The Maintenance Department
- 10 Food and Beverage Operations: Limited Service Hotels
- 11 Food and Beverage Operations: Full-Service Hotels
- 12 The Accounting Department
- 13 Safety and Security
- 14 Careers in the Lodging Industry
- 15 The Front Office Management Simulation
- I Front Office Management Training Challenges
- II The Front Office Management Simulation (FOMS)
- III Revenue Management Lessons
- IV Reservation Management Lessons
- V Guest Stay Information Lessons
- VI Guest Departure and Payment
- VII Accounting and Financial Summaries
- VIII FOMS Completion