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More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.

Using time-tested, research-based psychology and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory Lamberton, Human Relations will help you prepare for this changing world. You will find strategies and techniques to achieve human relations success on and off the job, and human relations skills that transfer from the classroom to the real world of work.

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• Part 1 Human Relations and You
• Chapter 1 Human Relations: A Background
• Chapter 2 Self-Concept and Self-Esteem in Human Relations
• Chapter 3 Self-Awareness and Self-Disclosure
• Chapter 4 Attitudes
• Chapter 5 Personal and Organization Values
• Chapter 6 Motivation: Increasing Productivity
• Part 2 Human Relations in Groups
• Chapter 7 Communication and Human Relations
• Chapter 8 People, Groups, and Their Leaders
• Chapter 9 Teams in Quality Organizations
• Chapter 10 Achieving Emptional CEmotional3>
• Part 3 Building Your Human Relations Skills
• Chapter 11 Individual and Organizational Change
• Chapter 12 Creativity and Human Relations
• Chapter 13 Conflict Management
• Chapter 14 Stress and Stress Management
• Chapter 15 Your External and Internal Customers
• Part 4 Thriving In a Changing World
• Chapter 16 Human Relations in a World of Diversity
• Chapter 17 Business Ethics and Social Responsibility
• Chapter 18 Maintaining Workplace Health
• Chapter 19 Human Relations and Your Future Success