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Barsky (Florida Atlantic U. at Fort Lauderdale) introduces and compares four approaches to conflict resolution: power based, rights based, interest based, and transformative. After a brief review of terminology, roles, and theories, he discusses how helping professionals can integrate their existing knowledge and skills with the techniques of confl

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• Preface(p. xiv)
• Acknowledgments(p. xvi)
• About the Author(p. xviii)
• About the Cover(p. xix)
• Chapter 1 Introduction(p. 1)
• Conflict Resolution Roles and Definitions(p. 2)
• Theoretical Context(p. 15)
• 1 Psychology(p. 16)
• 2 Business Administration(p. 22)
• 3 Law(p. 22)
• 4 Education(p. 23)
• 5 Social Work and Related Professions(p. 24)
• 6 Political Science and Strategic Studies(p. 25)
• 7 Radical Perspectives(p. 25)
• 8 Eclectic and Integrative Approaches(p. 26)
• Safe Classroom and Constructive Feedback(p. 27)
• Using This Text to Maximize Learning(p. 29)
• Key Points(p. 31)
• Discussion Questions and Exercises(p. 31)
• Conflictia(p. 34)
• Role-Play 1.1 "Suffer the Buffer"(p. 35)
• Chapter 2 The Reflective CR Practitioner(p. 37)
• Personal and Professional Awareness(p. 38)
• 1 Emotions(p. 39)
• 2 Cultural Awareness(p. 40)
• 3 Conscious and Artistic Use of Self(p. 42)
• Value Base(p. 43)
• 1 In Search of Common Values(p. 43)
• 2 Satisfaction, Social Justice, and Transformation(p. 44)
• 3 Attitude toward Power(p. 45)
• 4 Professional Ethics(p. 45)
• 5 Values Clarification(p. 46)
• Conflict Styles(p. 46)
• 1 Avoiders(p. 47)
• 2 Accommodators(p. 47)
• 3 Competitors(p. 48)
• 4 Compromisers(p. 48)
• 5 Collaborators(p. 48)
• 6 Selective Use of Styles(p. 49)
• Basic Skills(p. 50)
• 1 Listening(p. 50)
• 2 Questioning(p. 53)
• 3 Making Statements(p. 54)
• 4 Written Communication(p. 56)
• Key Points(p. 57)
• Discussion Questions and Exercises(p. 58)
• Role-Play 2.1 "Listening to Anger"(p. 63)
• Role-Play 2.2 "Policies for Diversity Plus"(p. 63)
• Chapter 3 Negotiation(p. 65)
• Contracting(p. 66)
• Approaches to Negotiation(p. 68)
• Power-Based Negotiation(p. 72)
• Rights-Based Negotiation(p. 75)
• Interest-Based Negotiation(p. 77)
• 1 Focus on Interests, Not Positions(p. 78)
• 2 Invent Options for Mutual Gain(p. 80)
• 3 Apply Objective Criteria(p. 82)
• 4 Improve Communication(p. 82)
• 5 Build a Positive Negotiating Relationship(p. 83)
• 6 Consider Alternatives(p. 85)
• 7 Obtain Commitments(p. 87)
• 8 Limitations of Interest-Based Negotiation(p. 88)
• Transformative Negotiation(p. 89)
• 1 Empowerment(p. 90)
• 2 Recognition(p. 91)
• 3 Limitations of Transformation(p. 93)
• Cultural Diversity Issues(p. 94)
• Preparation for Negotiation(p. 96)
• Key Points(p. 103)
• Discussion Questions and Exercises(p. 104)
• Role-Play 3.1 "Contracting with Clem"(p. 108)
• Role-Play 3.2 "Negotiating for Grades"-Four Approaches(p. 109)
• Role-Play 3.3 "External Evaluation Conflict"-Conflict Styles and Interest-Based Negotiation(p. 110)
• Role-Play 3.4 "Joint Counseling Debate"-Skills Development(p. 111)
• Role-Play 3.5 "What Do I Get for Role-Playing?"- Negotiating Close to Home(p. 112)
• Major Assignments(p. 113)
• Assignment 3A Phyllis's Case(p. 115)
• Assignment 3B Methadone Maintenance Case(p. 116)
• Chapter 4 Mediation(p. 118)
• Approaches to Mediation(p. 119)
• 1 Voluntary(p. 121)
• 2 Confidential(p. 122)
• 3 Nonadversarial(p. 123)
• 4 Neutral Third Party(p. 124)
• 5 Equal Bargaining Power(p. 126)
• 6 Mutually Satisfying Agreement(p. 127)
• Ways Helping Professionals Can Use Mediation(p. 128)
• 1 Emergent Mediation(p. 128)
• 2 Contractual Mediation(p. 129)
• Mediation between Individuals: A Case Illustration(p. 130)
• 1 Preparation(p. 131)
• 2 Orientation to Mediation(p. 133)
• 3 Issue Definition(p. 140)
• 4 Exploring Needs and Interests(p. 142)
• 5 Negotiation and Problem Solving(p. 144)
• 6 Finalizing an Agreement(p. 146)
• 7 Follow-up(p. 147)
• Comparing Mediation with Interventions of Other Helping Professions(p. 148)
• Cultural Issues(p. 156)
• 1 Clients from Differing Cultures(p. 156)
• 2 Mediator's Culture(p. 157)
• 3 Values(p. 157)
• 4 Knowledge and Process(p. 158)
• 5 Skills(p. 159)
• Key Points(p. 160)
• Discussion Questions and Exercises(p. 161)
• Role-Plays: General Instructions(p. 166)
• Role-Play 4.1 "Dias Divorce"-Preparation(p. 166)
• Role-Play 4.2 "Parking Perils"-Orientation to Mediation(p. 167)
• Role-Play 4.3 "Mutually Noisy Neighbors"- Issue Definition(p. 169)
• Role Play 4.4 "Antidisciplinary Team"-Exploring Interests and Needs(p. 171)
• Role-Play 4.5 "Sequels"-Negotiation and Problem Solving(p. 172)
• Role-Play 4.6 Finalizing an Agreement(p. 175)
• Role-Play 4.7 Follow-Up(p. 176)
• Role-Play 4.8 "Touchy Issue"-Empowerment and Power Balancing(p. 177)
• Role Play 4.9 "Family Planning"-Cultural Interpreter(p. 177)
• Role-Play 4.10 Four Cases of Emergent Mediation(p. 178)
• Major Assignments(p. 180)
• Assignment 4A Gun Prohibition Case(p. 180)
• Assignment 4B Messy Estate Dispute (The MED Case)(p. 182)
• Chapter 5 Group Facilitation(p. 185)
• Types of Groups(p. 185)
• Group Stages(p. 186)
• Challenges to Group Process(p. 188)
• 1 Different Agendas(p. 188)
• 2 No Focus(p. 189)
• 3 Domination(p. 190)
• 4 Interruptions(p. 191)
• 5 Silence(p. 191)
• 6 Lost Attention(p. 193)
• 7 Difficulty Listening to Others(p. 194)
• 8 Others Put on Defensive(p. 194)
• 9 Not Saying What They Think(p. 195)
• 10 Confusion about Decisions(p. 195)
• Group Facilitation Skills and Activities(p. 196)
• Approaches to Facilitation(p. 197)
• 1 Debate(p. 197)
• 2 Dialogue(p. 199)
• 3 Problem Solving(p. 201)
• 4 Identity(p. 204)
• Key Points(p. 209)
• Discussion Questions and Exercises(p. 210)
• Role-Play 5.1 "Professionals and Paraprofessionals"- Skill Development(p. 212)
• Role-Play 5.2 "Weighty Problem"-Debate and Dialogue(p. 213)
• Role-Play 5.3 "Clients and Staff"-Problem Solving and Identity(p. 213)
• Major Assignments(p. 214)
• Assignment 5A Process Analysis of a Real Conflict(p. 214)
• Chapter 6 Advocacy(p. 216)
• Approaches to Advocacy(p. 216)
• Relationship between Advocates and Decision Makers(p. 217)
• 1 Ally(p. 218)
• 2 Neutral(p. 218)
• 3 Adversary(p. 218)
• Advocacy Activities(p. 219)
• 1 Helping Clients Advocate on Their Own Behalves(p. 219)
• 2 Advocating on Behalf of Clients(p. 220)
• Power(p. 221)
• 1 Expert Power(p. 222)
• 2 Associational Power(p. 223)
• 3 Resource Power(p. 224)
• 4 Procedural Power(p. 225)
• 5 Legitimate Power(p. 226)
• 6 Sanction Power(p. 227)
• 7 Nuisance Power(p. 228)
• 8 Habitual Power(p. 229)
• 9 Moral Power(p. 229)
• 10 Personal Power(p. 230)
• Inventory of Advocacy Skills and Activities(p. 230)
• Ethical Issues(p. 233)
• 1 Legal and Professional Restrictions(p. 233)
• 2 Agency Mandate(p. 233)
• 3 Individual versus Group Interests(p. 234)
• 4 Client Authorization(p. 234)
• 5 Professional Values(p. 235)
• 6 Futile Causes(p. 235)
• Key Points(p. 236)
• Discussion Questions and Exercises(p. 236)
• Role-Play 6.1 "Ice Cream Aliens"-Assessing Decision Makers(p. 239)
• Role-Play 6.2 "Perry's Parole"-Oral and Written Skill Development(p. 241)
• Role-Play 6.3 "Workfare Case"-Skill Development(p. 242)
• Major Assignments(p. 243)
• Assignment 6A Antidiscrimination Protest Case(p. 244)
• Assignment 6B To Hold or Not to Hold(p. 246)
• Assignment 6C Helga's Heart(p. 249)
• Assignment 6D Archie's Adoption(p. 252)
• Chapter 7 Additional Third-Party Interventions(p. 254)
• Fact Finding(p. 254)
• Trust Building(p. 258)
• Peacebuilding(p. 261)
• Parenting Coordination(p. 267)
• Family Group Conferencing(p. 270)
• Spiritual Healing(p. 274)
• 1 Art(p. 276)
• 2 Ritual and Prayer(p. 111)
• 3 Deep Listening(p. 280)
• 4 Circles(p. 282)
• 5 Apology and Forgiveness(p. 285)
• Key Points(p. 291)
• Discussion Questions and Exercises(p. 291)
• Role-Play 7.1 "Wet Foot, Dry Foot"-Deep Listening Practice(p. 295)
• Role-Play 7.2 "Peyote Place"-When Rituals Clash(p. 296)
• Role-Play 7.3 "Intern, Out of Turn"-Time to Apologize?(p. 296)
• Major Assignments(p. 297)
• Assignment 7A Hurricane Xena(p. 297)
• Assignment 7B Mame and Fritz(p. 298)
• Chapter 8 Conclusion(p. 299)
• Strategies, Techniques, Skills, Models, or Profession(p. 299)
• Qualifications(p. 300)
• Designing Conflict Resolution Systems(p. 302)
• An Integrative Model of Practice(p. 305)
• Supporting Development of Conflict Resolution(p. 307)
• 1 Training CR Practitioners(p. 307)
• 2 Public Education and Promotion(p. 309)
• 3 Planning and Developing CR Programs(p. 310)
• 4 CR Associations(p. 312)
• 5 Public Policy Development(p. 313)
• Parting Thoughts(p. 314)
• Key Points(p. 314)
• Discussion Questions and Exercises(p. 315)
• Appendix 1 Decision Trees(p. 318)
• Discussion Questions and Exercises(p. 326)
• Role-Play A1.1 "Joint Decision Tree-Casey's Case"(p. 329)
• Role-Play A1.2 "Penelope's AIDS Decisions"(p. 330)
• Appendix 2 Sample Assignment and Process Recording(p. 332)
• Appendix 3 Metaphoric Storytelling(p. 337)
• "Seeking Creative Solutions"(p. 338)
• "Strength from Weakness"(p. 338)
• "How Fear Sounds Like Anger"(p. 338)
• Creating Your Own Metaphors(p. 339)
• Appendix 4 Additional Resources(p. 340)
• Journals(p. 340)
• Research Institutes and Databases(p. 340)
• Professional Associations(p. 341)
• Videos(p. 341)
• Codes of Ethics(p. 343)
• Conflict Resolution Practice Opportunities(p. 343)
• Glossary(p. 345)
• References(p. 350)
• Index(p. 361)