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This title prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures, are constantly changing.

Tabla de contenidos provista por Syndetics

• Part 1 What is a Supervisor?
• 1 Modern Supervision: Concepts and Skills
• Part 2 Modern Supervision Challenges
• 2 Ensuring Quality and Productivity
• 3 Groups, Teams, and Powerful Meetings
• 4 Corporate Social Responsibility and Ethics
• 5 Managing Diversity
• Part 3 Functions of the Supervisor
• 6 Reaching Goals: Plans and Controls
• 7 Organizing and Authority
• 8 The Supervisor as Leader
• 9 Problem Solving, Decision Making, and Creativity
• Part 4 Skills of the Supervisor
• 10 Communication
• 11 Motivating Employees
• 12 Problem Employees: Counseling and Discipline
• 13 Managing Time and Stress
• 14 Managing Conflict and Change
• Appendix A Organizational Politics
• Part 5 Supervision and Human Resources 411
• 15 Selecting Employees
• 16 Providing Orientation and Training
• 17 Appraising Performance
• Appendix B Supervision Laws: Health and Safety, Labor Relations, Fair Employment
• Appendix C The Supervisor's Career Path: Finding a Career Path That Fits