Descripciones mejoradas de Syndetics:

Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included. Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers' interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips.

Tabla de contenidos provista por Syndetics

• 1 Understanding the Changing and Challenging Office
• 2 Human Relations
• 3 Preparing Your Job Search
• 4 Managing Your Work, Time, and Other Resources
• 5 Communicating by Telephone
• 6 Building Communications Skills
• 7 Processing Mail
• 8 Records Management
• 9 Handling Financial procedures
• 10 Scheduling Appointments and Receiving Visitors
• 11 Making Travel Arrangements
• 12 Planning Meetings and Conferences
• 13 Developing Effective Oral Presentations
• 14 Preparing to Meet Challenges
• 15 Working in a Medical Office
• 16 Working in a Legal Office

Notas de autor provistas por Syndetics

Nelda Shelton teaches fulltime in the Business, Management, and Marketing and the Office Administration Departments, Division of Business and Sciences, Tarrant County College, South Campus, Fort Worth, Texas. She has thirty-seven years of teaching experience. In 2002 she received the Minnie Piper Teaching award and the NISOD Excellence Award. In 1991 she received the Chancellor's Award from South Campus for Exemplary Teaching. In 1968 Delta Phi Epsilon selected her as outstanding graduate. Nelda was also selected to be a teaching fellow and taught for one year at the University of North Texas while working on her master's degree. She worked part time for the Office of Personnel Management for ten years teaching training classes for the government in areas such as assertiveness skills, business and technical writing, business English, and customer service to name a few.

Nelda is a member of several professional organizations among which are Texas Community College Teachers Association, National Business Education Association, and the International Society for Business Educators. Nelda has co-authored several textbooks primarily for the college market in the areas of business math, business English, business writing, office procedures, assertiveness skills, and computer software.

Nelda has over fifteen years experience teaching distance learning classes in business math, accounting, keyboarding, Microsoft Office® software, and web design.

Sharon Burton is a professor in the Business Studies Division at Brookhaven College, and is also working in the Office of New Program Development, Dallas Community College District (DCCCD). She has 25+ years experience in community college teaching. Recently, she has been designing and teaching Internet courses, including business math, MS Office, and business writing. She has a BBA from Lamar University and a MBE from University of North Texas.