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A clear and concise introduction to the different approaches to studying organizational culture

Joann Keyton introduces the basic elements--assumptions, values, and artifacts--of organizational culture, draws on communication and management research findings, and integrates practical applications throughout the text. The book helps students to identify and read organizational culture through different lenses, create cultural interpretations, and ultimately make informed work and employment decisions.

Key Features

Offers a communication perspective:The focus on communication practices and processes helps students understand how they can influence the organization culture Synthesizes the research: By bringing together research sources from across many disciplines, Keyton provides a unique analysis of the organizational culture literature Provides a multi-perspective view of organizational culture: Perspectives covered include symbolic performance, narrative reproduction, textual reproduction, management, and power and politics Concludes with a practical "Culture Toolkit": The toolkit provides quantitative and qualitative techniques for conducting analyzes of organizational culture NEW!The Second Edition examines how organizational culture is shaped by communication technology and globalization, provides more international examples, and includes a new section on mergers and acquisitions This is an ideal text for upper-division undergraduates and graduate-level courses in Organizational Communication and related courses in departments of business and management, psychology, communication studies, and sociology.

Tabla de contenidos provista por Syndetics

• Acknowledgments(p. vii)
• Section 1 Positioning Organizational Culture(p. 1)
• Introduction(p. 1)
• What Is an Organization?(p. 4)
• What Is Organizational Communication?(p. 11)
• What Is Culture?(p. 16)
• What Is Organizational Culture?(p. 19)
• Assumptions(p. 25)
• Integration of Artifacts, Values, and Assumptions(p. 27)
• Organizational Culture and You(p. 28)
• Feature: Does Organizational Culture Really Matter?(p. 30)
• Summary(p. 32)
• Section 2 Unpacking Organizational Culture(p. 35)
• Core Characteristics of Organizational Culture(p. 35)
• Communicating Culture(p. 40)
• The Structure of Organizational Culture(p. 53)
• A Divided View of Organizational Culture(p. 57)
• Cultural Consensus and Division(p. 64)
• What Organizational Culture Is Not(p. 69)
• Feature: Organizational Culture or Organizational Climate?(p. 71)
• Myths About Organizational Culture(p. 73)
• Summary(p. 74)
• Section 3 Lenses for Understanding Organizational Culture(p. 77)
• The Development of the Organizational Culture Construct(p. 78)
• The Lens of Symbolic Performance(p. 83)
• The Lens of Narrative Reproduction(p. 88)
• The Lens of Textual Reproduction(p. 92)
• The Lens of Management(p. 94)
• Feature: The Two Sides of Managerial Views(p. 101)
• The Lens of Power and Politics(p. 102)
• The Lens of Technology(p. 113)
• The Lens of Globalization(p. 118)
• Summary(p. 124)
• Section 4 Developing, Managing, and Changing Organizational Culture(p. 127)
• Culture Formation(p. 128)
• Cultural Maintenance(p. 129)
• Cultural Change in Organizations(p. 130)
• Feature: Two Levels for Addressing Cultural Change(p. 141)
• Creating a Vision of the Organization and Its Culture(p. 142)
• Socializing New Employees to the Culture(p. 145)
• Leadership and Organizational Culture(p. 148)
• Personal, Professional, and Organizational Ethics(p. 154)
• Can Organizational Culture Be Managed?(p. 160)
• Summary(p. 165)
• The Culture Toolkit: Methods for Exploring(p. 167)
• Organizational Culture(p. 167)
• Steps in Conducting a Cultural Analysis(p. 170)
• Cultural Tools(p. 175)
• Putting It All Together(p. 195)
• Summary(p. 197)
• Appendix(p. 199)
• References(p. 201)
• Index(p. 217)
• About the Author(p. 223)

Notas de autor provistas por Syndetics

Joann Keyton introduces the basic elements-assumptions, values, and artifacts-of organizational culture, draws on communication and management research findings, and integrates practical applications throughout the text. The book helps students to identify and read organizational culture through different lenses, create cultural interpretations, and ultimately make informed work and employment decisions.