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Now in its seventh edition, Working with People is a classic, best-selling book for beginning social work students. It introduces the basic components of working with people-observation, assessment, communication, and intervention. The book presents the theoretical foundation of social work practice, promotes the development of practice skills, and encourages social work students to more reflective in their work. The new edition contains material on managed care, the uses and impact of the Internet and related technologies on human service practice, and information on feminist and brief therapies. For social work students.

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• Every chapter ends with Summary, Suggested Assignments, and Related Readings
• Introduction
• 1 Setting the Stage
• The Increasing Size and Changing Makeup of the Population
• The Changing Health Picture
• The Developing Pluralism
• Changes in the Family
• Continuing and Intensifying Poverty and the Development of an Underclass
• The Effects of a High Tech Society on People
• 2 Understanding Ourselves
• The Nature of Human Service
• Learning to Know and to Use One's Self
• The Impact of Culture
• The Impact of Personal Needs
• How Do I Think and Feel About Myself?
• How Do I Deal with My Own Fundamental Needs?
• The Basic Human Needs
• What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?
• How Do I Relate to the Society in Which I Live and Work?
• What Is My Lifestyle?
• What Is My Basic Philosophy?
• What Do I Present-and Represent-to Those with Whom I Work?
• 3 Understanding the Human Condition
• The Biological Heritage
• The Social Heritage
• The Person as an Individual
• Personality Theories
• 4 Understanding Ethnic Diversity and a Pluralistic Society
• The Language of Ethnic Diversity
• Expressions of Ethnicity
• Preparation of Workers
• The Use of Systems Theory
• Use in Practice of Concepts from Systems Theory
• The Worker's Social Responsibility
• 5 Developing and Maintaining Communication with People
• Basics for Clear Communication
• Nonverbal Communication
• Verbal Communication
• Electronic Communication
• Communication by Symbols
• Interpreting Communications
• Communication of Ideas
• Communication in Interview and Discussion
• 6 Establishing and Using Helping Relationships
• Characteristics of Helping Relationships
• The Phases of a Helping Relationship
• 7 Using the Basic Problem-Solving Process
• Why and How People Change
• Structure of the Helping Process
• Using the Problem-Solving Process When Ethnic Differences Are Involved
• Two Case Studies in Use of the Basic Process
• 8 Developing an Eclectic Approach to Practice
• Development of a Working Model
• Specialist or Generalist?
• Consultation
• Referral
• 9 Utilizing Skills and Techniques
• Skills
• Techniques
• Advocacy/Social Action
• 10 Working with People in Groups
• Definition
• Natural Groups
• Formed Groups
• The Worker and the Group
• Human Service Teams
• 11 Dealing with Vulnerability, Dependency, and Resistance
• Vulnerability
• Dependency
• Use of Resources
• 12 Getting It All Together
• Burnout
• Being Aware of Social Change
• Securing Basic and Ongoing Learning
• Selecting a Field of Practice
• Managing Workload
• Accountability and Sanction
• Accountability Within the System
• Index