Introduction to management in the hospitality industry Clayton W. Barrows, Tom Powers.
Detalles de publicación: Hoboken, N.J. John Wiley & Sons c2009.Edición: 9th edDescripción: xxiii, 695 p. col. ill. 24 cmISBN:- 9780471782773 (cloth)
- Management in the hospitality industry
- 647.94068 B2786i9 22
- TX911.3.M27 P68 2009
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Descripciones mejoradas de Syndetics:
Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.
In earlier ed. of work, Tom Powers name was listed first on t.p.
Includes bibliographical references and index.
Tabla de contenidos provista por Syndetics
- Preface
- Part 1 Perspectives on Careers in Hospitality
- Chapter 1 The Hospitality Industry and You
- Chapter 2 Forces Affecting Growth and Change in the Hospitality Industry
- Part 2 Food Service
- Chapter 3 The Restaurant Business
- Chapter 4 Restaurant Operations
- Chapter 5 Restaurant Industry Organization: Chain, Independent, or Franchise?
- Chapter 6 Competitive Forces in Food Service
- Chapter 7 Issues Facing Food Service
- Chapter 8 On-Site Food Service
- Part 3 Lodging
- Chapter 9: Lodging: Meeting Guest Needs
- Chapter 10 Hotel and Lodging Operations
- Chapter 11 Forces Shaping the Hotel Business
- Chapter 12 Competition in the Lodging Business
- Part 4 Travel and Tourism
- Chapter 13 Tourism: Front and Center
- Chapter 14 Destinations: Tourism Generators
- Part 5 Management in the Hospitality Industry
- Chapter 15 Management: A New Way of Thinking
- Chapter 16 Planning in Hospitality Management
- Chapter 17 Organizing in Hospitality Management
- Chapter 18 Staffing: Human-Resources Management in Hospitality Management
- Chapter 19 Control in Hospitality Management
- Chapter 20 Leadership and Directing in Hospitality Management
- Part 6 Hospitality as a Service Industry
- Chapter 21 The Role of Service in the Hospitality Industry
- Index
Notas de autor provistas por Syndetics
Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.
Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.