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Written by well-respected educators in the field, this skills-focused introduction to supervision captures the reality of supervising in the 2000s. It takes students on the job by first explaining the job of supervisor and then featuring a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision - e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances.

Tabla de contenidos provista por Syndetics

• I Introduction
• 1 The Supervisor's Job and Challenges for the 21st Century
• II Planning and Control
• 2 Supervisory Planning and Time Management
• 3 Designing and Implementing Controls
• 4 Problem Solving and Decision Making
• 5 Total Quality Management
• III Organizing, Staffing, and Employee Development
• 6 Organizing an Effective Department
• 7 Acquiring the Right People
• 8 Appraising Employee Performance
• 9 Developing Your People
• IV Stimulating Individual and Group Performance
• 10 Motivating Your People
• 11 Providing Leadership
• 12 Communicating Effectively
• 13 Managing Groups and Work Teams
• V Coping With Workplace Dynamics
• 14 Managing Conflict and Politics
• 15 Managing Change and Stress
• 16 Counseling Employees
• 17 Disciplining Employees
• 18 The Supervisor's Role in Labor Relations
• VI Personal Development
• 19 Managing Your Career
• Job Guide
• Glossary
• Index