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Upgrading and repairing microsoft windows Scott Mueller, Brian Knittel.

Por: Detalles de publicación: Indianapolis QUE 2006.Descripción: 705 p. ill. 23 cm. + DVDISBN:
  • 0789734036
  • 9780789734037
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Descripciones mejoradas de Syndetics:

The book that Upgrading and Repairing PC's have demanded -- a comprehensive guide to the workings of Windows.

Includes index.

Tabla de contenidos provista por Syndetics

  • Introduction(p. 1)
  • Is This Book for You?(p. 1)
  • Chapter-by-Chapter Breakdown(p. 1)
  • Getting the Most From This Book(p. 3)
  • Scott's Website- www.upgradingandrepairingpcs.com(p. 3)
  • 1 Windows Version History(p. 5)
  • A Brief History of PC Operating Systems(p. 6)
  • DOS History(p. 6)
  • Evolution of DOS(p. 7)
  • MS-DOS Versus PC DOS(p. 9)
  • DOS Versions(p. 12)
  • MS-DOS Alternatives(p. 17)
  • The Evolution of Microsoft Windows(p. 18)
  • 16-Bit Windows(p. 19)
  • The Windows 9x Family(p. 24)
  • The Windows NT Family(p. 27)
  • Windows 2000 Professional(p. 30)
  • Windows XP(p. 31)
  • Alternative CPU Versions: Intel, Alpha, MIPS, and Motorola(p. 32)
  • Service Packs, Hotfixes, and Rollups(p. 33)
  • 2 Installing Windows(p. 37)
  • Preinstallation Considerations(p. 38)
  • System Requirements(p. 38)
  • Checking Hardware and Software Compatibility(p. 39)
  • Known Compatibility Issues(p. 40)
  • Migrating Files and Settings to New Installations(p. 42)
  • Getting the Network Configuration(p. 43)
  • Choosing a File System(p. 44)
  • Installation Types(p. 47)
  • Upgrade Installations(p. 47)
  • Clean Installations(p. 49)
  • Multibooting with Other Operating Systems(p. 50)
  • Clean Install Procedure(p. 51)
  • Installing the OS(p. 51)
  • Product Activation(p. 60)
  • Using Installation Switches(p. 66)
  • Clean Install Summary(p. 69)
  • Automated System Recovery(p. 70)
  • Automated Deployments(p. 73)
  • Licensing Issues(p. 75)
  • Adding and Using the Deployment Tools(p. 76)
  • Using Interactive Answer Files for Installation(p. 76)
  • Local and Network-Based Unattended Installation(p. 82)
  • Unattended Install from the Bootable Windows XP CD(p. 83)
  • Remote Installation Services(p. 84)
  • Systems Management Server(p. 84)
  • Using the User State Migration Tool(p. 85)
  • 3 Upgrading Windows(p. 89)
  • Windows XP Upgrade Installations(p. 90)
  • Deciding Whether an Upgrade is Worthwhile(p. 90)
  • Upgrade Scenarios(p. 92)
  • Troubleshooting a Failed Upgrade(p. 98)
  • Uninstalling Windows XP(p. 99)
  • Migrating Existing Installations(p. 101)
  • Moving to a New Drive(p. 101)
  • Moving Data to a New System(p. 104)
  • Moving Applications(p. 110)
  • Installing Service Packs(p. 113)
  • Manual Installation of SP2(p. 113)
  • Using Automatic Updates or Windows Update to Download SP2(p. 114)
  • Using Group Policy to Deploy SP2(p. 115)
  • Using WSUS to Deploy SP2(p. 116)
  • Uninstalling SP2(p. 116)
  • 4 Windows Startup(p. 117)
  • System Layers(p. 118)
  • Hardware Layers(p. 118)
  • BIOS(p. 119)
  • Device Drivers(p. 120)
  • File Systems and Filters(p. 121)
  • Services(p. 121)
  • The Startup Process(p. 122)
  • BIOS Startup(p. 122)
  • Bootstrap Loaders(p. 123)
  • Windows XP/2000/NT Startup(p. 125)
  • The Windows NT Kernel(p. 126)
  • The Logon Process(p. 128)
  • Windows Boot Options(p. 131)
  • Boot.ini and the Boot Menu(p. 132)
  • Windows Advanced Options Menu (Safe Mode)(p. 138)
  • Installing a Multibooting System(p. 141)
  • Windows Services(p. 141)
  • List of Windows Services(p. 144)
  • Using the Services Manager(p. 159)
  • Managing Services from the Command Line(p. 161)
  • Device Drivers and the sc Command(p. 161)
  • 5 Managing Windows(p. 163)
  • Managing Users(p. 164)
  • Domain and Workgroup Environments(p. 164)
  • Account Types(p. 166)
  • Default Accounts and Groups(p. 168)
  • Security Principals(p. 169)
  • Account Permissions(p. 170)
  • Adding and Deleting User Accounts from the Control Panel(p. 176)
  • Managing Users from the Management Console(p. 180)
  • The Windows 2000 User Manager, for XP, Too(p. 182)
  • Managing Users from the Command Prompt(p. 184)
  • Automating User Management(p. 184)
  • Managing User Profiles(p. 185)
  • Controlling How Users Log On and Off(p. 187)
  • Dealing with a Lost Password(p. 191)
  • Managing Hardware(p. 192)
  • Using Device Manager(p. 192)
  • Forcing Detection and Reinstallation(p. 194)
  • Dealing with the Blue Screen of Death(p. 195)
  • Updating Device Drivers(p. 195)
  • Replacing Hardware(p. 197)
  • Troubleshooting Problem Devices(p. 197)
  • Using Driver Rollback(p. 202)
  • Disk Management(p. 203)
  • Resizing Basic Disks(p. 207)
  • Hard Drive Cleaning(p. 209)
  • Defragmenting for Greater Speed(p. 211)
  • Backing Up Your Disk(p. 213)
  • Using Windows Backup(p. 215)
  • System Restore(p. 220)
  • What Restore Points Actually Restore(p. 221)
  • Creating Restore Points(p. 226)
  • Restoring a Point(p. 227)
  • 6 Tweaking and Tuning Windows(p. 229)
  • Configuration Settings(p. 230)
  • Display Settings(p. 231)
  • Start Menu Settings(p. 238)
  • Tuning System Properties(p. 241)
  • Managing Startup Programs(p. 250)
  • Internet Explorer(p. 253)
  • TweakUI(p. 254)
  • Obtaining and Installing TweakUI(p. 254)
  • TweakUI Categories and Adjustments(p. 255)
  • Using TweakUI to...(p. 257)
  • Other Useful PowerToys(p. 259)
  • The Windows Registry(p. 259)
  • Structure of the Registry(p. 259)
  • Backing Up and Restoring the Registry(p. 260)
  • Editing the Registry(p. 264)
  • Editing the Registry Remotely(p. 265)
  • Editing a Hive File(p. 266)
  • Deploying Registry Settings(p. 267)
  • Managing Windows Services(p. 270)
  • Managing Services with the GUI(p. 270)
  • Managing Services on Another Computer(p. 274)
  • Managing Services from the Command Line(p. 274)
  • Running Your Own Program as a Service(p. 275)
  • Monitoring Your System to Identify Bottlenecks(p. 276)
  • Using the Task Manager(p. 277)
  • Reading the Event Log(p. 278)
  • Using the Performance Monitor(p. 281)
  • Tuning for Maximum Performance(p. 284)
  • Installing Sufficient Memory (RAM)(p. 284)
  • Placing the Page File(p. 286)
  • Defragment the Disk(p. 287)
  • Disk Interface Tuning(p. 287)
  • What to Enable and Disable(p. 288)
  • 7 Networking Windows(p. 291)
  • Setting Up a Network(p. 292)
  • Wireless Networking(p. 293)
  • Joining an Existing Wireless Network(p. 297)
  • Configuring a Workgroup Network(p. 298)
  • Using the Network Setup Wizard(p. 299)
  • IP Addressing Options(p. 301)
  • Configuring Additional Useful Network Services(p. 305)
  • Networking with Windows 9x and Me(p. 308)
  • Designating a Master Browser(p. 309)
  • Simple File Sharing(p. 310)
  • Sharing Resources(p. 312)
  • Sharing Folders and Drives(p. 312)
  • Sharing Printers(p. 315)
  • Sharing Fax Modems and Other Devices(p. 317)
  • Avoiding Firewall Issues(p. 317)
  • Providing Shared Internet Access(p. 318)
  • Adding a Connection Sharing Router(p. 319)
  • Using Windows Internet Connection Sharing(p. 320)
  • Remote Desktop and Remote Assistance(p. 321)
  • Making Your PC Available for Remote Desktop Connection(p. 322)
  • Connecting to Your Computer with Remote Desktop(p. 333)
  • 8 Protecting and Securing Windows(p. 337)
  • Windows Passwords(p. 338)
  • How Windows Implements Passwords(p. 339)
  • Recovering a Lost Password(p. 340)
  • Windows Update(p. 344)
  • Using Windows Update(p. 345)
  • Configuring Automatic Updates(p. 346)
  • Firewalls(p. 348)
  • How Software Firewalls Protect Your PC from Attacks(p. 348)
  • Windows Firewall(p. 349)
  • Third-Party Firewalls(p. 352)
  • Viruses(p. 356)
  • AVG Anti-Virus Free Edition(p. 356)
  • Norton AntiVirus 2005(p. 358)
  • Spyware(p. 359)
  • LavaSoft Ad-Aware(p. 359)
  • Spybot Search & Destroy(p. 360)
  • Microsoft Windows AntiSpyware(p. 362)
  • Recovering from Browser Hijacks(p. 364)
  • What to Do When the Automated Utilities Fail(p. 365)
  • 9 Windows Commands and Scripting(p. 367)
  • The Windows Command Prompt(p. 368)
  • What the Command Prompt Really Does(p. 368)
  • Environment Variables(p. 369)
  • Executable Program Types(p. 371)
  • Program Subsystems(p. 372)
  • MS-DOS Emulation(p. 373)
  • Interpreting Command-Line Syntax(p. 375)
  • Environment Variable Substitution(p. 376)
  • Input and Output Redirection(p. 377)
  • Command Pipelines(p. 380)
  • Command Separators(p. 380)
  • Command-Line Quoting(p. 381)
  • Escaping Special Characters(p. 381)
  • Editing Command Lines(p. 382)
  • Name Completion(p. 383)
  • Copy and Paste in Command Prompt Windows(p. 384)
  • DOSKEY Macros(p. 385)
  • Command Extensions(p. 388)
  • Printing in the Command-Line Environment(p. 389)
  • Stopping Runaway Programs(p. 391)
  • Configuring the Command-Line Environment(p. 391)
  • Console Window Properties(p. 391)
  • Changing the Search Path(p. 392)
  • Predefined and Virtual Environment Variables(p. 392)
  • Setting Default Environment Variables(p. 394)
  • The Adjustable Prompt(p. 395)
  • AutoRun(p. 397)
  • Configuring the MS-DOS Command Environment(p. 397)
  • Important Commands(p. 406)
  • cd(p. 406)
  • pushd and popd(p. 407)
  • dir(p. 408)
  • more(p. 409)
  • runas(p. 409)
  • control(p. 410)
  • net(p. 412)
  • findstr(p. 415)
  • Batch Files(p. 417)
  • Creating and Editing Batch Files(p. 417)
  • Batch File Programming(p. 418)
  • Argument Substitution(p. 419)
  • Argument Editing(p. 420)
  • Conditional Processing with if(p. 421)
  • Processing Multiple Arguments(p. 425)
  • Working with Environment Variables(p. 427)
  • Processing Multiple Items with the for Command(p. 429)
  • Using Batch Files Subroutines(p. 433)
  • Prompting for Input(p. 434)
  • Scripting(p. 435)
  • Script Languages(p. 435)
  • Creating and Editing Scripts(p. 437)
  • Security Issues(p. 438)
  • Running Scripts(p. 438)
  • Scripting and COM Objects(p. 439)
  • Sample Scripts(p. 441)
  • Learning More About Scripting(p. 443)
  • 10 Windows File Systems(p. 445)
  • Disks, Partitions and Volumes(p. 446)
  • Basic Disks and Volumes(p. 446)
  • Dynamic Disks and Volumes(p. 446)
  • Creating Partitions(p. 447)
  • Assigning Drive Letters to Volumes(p. 449)
  • Running FDISK(p. 452)
  • Drive Partitioning and Formatting with Disk Management(p. 454)
  • Drive Partitioning with Aftermarket Utilities(p. 457)
  • High-level (Operating System) Formatting(p. 458)
  • File System Tool Limitations(p. 460)
  • Drive Capacity Limitations(p. 461)
  • Boot Sectors(p. 465)
  • Master Boot Record(p. 466)
  • Primary and Extended Partitions(p. 467)
  • Windows DiskProbe(p. 472)
  • Volume Boot Records(p. 476)
  • The Data Area(p. 482)
  • File Systems(p. 483)
  • Clusters (Allocation Units)(p. 484)
  • File Allocation Table (FAT)(p. 484)
  • FAT12(p. 485)
  • FAT16(p. 486)
  • VFAT and Long Filenames(p. 488)
  • FAT32(p. 491)
  • File Allocation Table Tutorial(p. 496)
  • Directories (Folders)(p. 499)
  • FAT File System Errors(p. 502)
  • NTFS(p. 506)
  • NTFS Architecture-The MFT(p. 508)
  • NTFS 5 (NTFS 2000)(p. 510)
  • Creating NTFS Drives(p. 511)
  • NTFS Tools(p. 511)
  • File System Utilities(p. 513)
  • CHKDSK Operation(p. 513)
  • The RECOVER Command(p. 514)
  • SCANDISK(p. 514)
  • Disk Defragmentation(p. 516)
  • Third-Party Programs(p. 518)
  • 11 Windows Data Recovery(p. 521)
  • The Windows Recycle Bin and File Deletion(p. 522)
  • Recovering Files That Are Not in the Recycle Bin(p. 522)
  • Alternatives to Norton UnErase(p. 523)
  • Undeleting Files in NTFS(p. 523)
  • Retrieving Data from Partitioned and Formatted Drives(p. 524)
  • Norton Unformat and Its Limitations(p. 524)
  • Retrieving Lost Data to Another Drive(p. 525)
  • Using the Norton Disk Editor(p. 527)
  • Using Disk Editor to Examine a Drive(p. 528)
  • Determining the Number of Clusters Used by a File(p. 529)
  • How the Operating System Marks a File When It Is Deleted(p. 531)
  • Undeleting an Erased File(p. 532)
  • Retrieving a File from a Hard Disk or Flash Memory Card(p. 534)
  • Data Recovery from Flash Memory Devices(p. 535)
  • FAT File System Troubleshooting(p. 538)
  • NTFS File System Troubleshooting(p. 538)
  • 12 Windows Troubleshooting(p. 541)
  • Troubleshooting Basics(p. 542)
  • What You'll Find in This Chapter(p. 543)
  • A Word About Viruses and Spyware(p. 544)
  • Windows "Sickbed" Symptoms(p. 544)
  • Windows Installation Troubleshooting(p. 545)
  • Legacy/Unsupported Hardware Devices(p. 545)
  • Windows XP Upgrade Advisor(p. 545)
  • Updating Computer Firmware(p. 546)
  • Other Common Windows Installation Issues(p. 547)
  • Pre-Windows Startup Troubleshooting(p. 547)
  • Common Boot Error Messages and Solutions(p. 548)
  • Windows Startup Troubleshooting(p. 550)
  • Windows Advanced Options Menu(p. 550)
  • Using the System Restore Tool(p. 554)
  • Recovery Console(p. 556)
  • Automated System Recovery(p. 572)
  • Parallel Windows Installation(p. 572)
  • The Blue Screen of Death: Interpreting STOP Error Messages(p. 573)
  • Make a Record of STOP Errors(p. 574)
  • Common STOP Erros(p. 575)
  • Windows XP Troubleshooting Tools(p. 579)
  • CHKDSK(p. 579)
  • DirectX Diagnostic Tool (DXDIAG.EXE)(p. 581)
  • Dr. Watson(p. 583)
  • Program Compatibility Wizard(p. 584)
  • System Configuration Utility(p. 584)
  • Windows Troubleshooters(p. 586)
  • Installing Additional Windows Support Tools(p. 587)
  • Using the Microsoft Knowledge Base (MSKB)(p. 588)
  • A Windows Tool Reference(p. 591)
  • Windows Management Tools(p. 592)
  • Standard Commands(p. 592)
  • Support Tools(p. 594)
  • Application Compatibility Toolkit(p. 598)
  • Deployment Toolkit(p. 599)
  • Value-Added Tools(p. 600)
  • PowerToys(p. 601)
  • PowerToys for Windows XP(p. 601)
  • TweakUI for Windows 9x, NT, and 2000(p. 602)
  • Resource Kits(p. 602)
  • Services for UNIX(p. 619)
  • B Windows Command Reference(p. 633)
  • Programs Provided with Windows(p. 634)
  • Running Applications and Components(p. 634)
  • Command-Line Syntax(p. 635)
  • Legend(p. 635)
  • Built-In Commands(p. 665)
  • Control Panel Applets(p. 666)
  • MMC Management Snap-Ins(p. 667)
  • Screensavers(p. 668)
  • Index(p. 671)

Extracto provisto por Syndetics

Introduction Welcome to Upgrading and Repairing Microsoft Windows . This is the book for people who want to know more about how to use and support Microsoft Windows than most other books dare to detail. Whether you want to install, manage, or troubleshoot the Windows operating system this book goes far deeper than just the basics. Whether you support a large network of Windows machines, a few Windows PCs in a small office/home office environment, or just a single at-home system, this book can quickly turn you into an advanced Windows power user. Is This Book for You? Upgrading and Repairing Microsoft Windows is designed for people who want a thorough understanding of Windows and how it works without wasting time and pages on endless handholding through basic, everyday tasks. Each section fully explains management and troubleshooting issues related to Windows, including user management, networking, and security issues. Over the course of this book you'll develop a feel for what goes on behind the stylish graphical user interface so you can rely on your own judgment and observations and not some table of canned troubleshooting steps. Upgrading and Repairing Microsoft Windows is written for people who will install, configure, maintain, and repair systems they use personally or in a corporate environment. To accomplish these tasks, you need a level of knowledge much higher than that of an average system user. You must know exactly which tool to use for a task and how to use the tool correctly. This book can help you achieve this level of knowledge. Chapter-by-Chapter Breakdown Chapter 1, "Windows Version History," examines the very beginnings of PC operating systems from DOS all the way through Windows XP Service Pack 2. Microsoft operating systems have had quite a wild ride over the years and it's amazing to see how the operating system most of us use every day has become what it is. Chapter 2, "Installing Windows," explains procedures and issues regarding the preparation and installation of Windows XP. It includes detailed steps for baseline installations for single desktops as well as in a more complex networked environment. Chapter 3, "Upgrading Windows," discusses how to perform an upgrade Windows XP installation from an older version of Windows. You look at paths for upgrading Windows 98 and Windows NT/2000 to Windows XP as well as upgrading Windows XP Home to Windows XP Pro, including two methods for migrating user settings and documents to new Windows XP computers. Chapter 4, "Windows Startup," details the Windows startup process, including what takes place between power-up and the appearance of the Welcome screen. In addition, it includes detailed information about Windows Services, which are processes that run in the "background" to provide support for Windows networking, searching, authentication, and management. In Chapter 5, "Managing Windows," we cover the most important Windows management functions: adding and managing user accounts, hardware, device drivers, and hard disks. In addition, Chapter 5 gets down and dirty with Windows Backup, showing you how make essential backups of your precious data and how to restore those backups should the data on your hard drive be lost or corrupted. Chapter 6, "Tweaking and Tuning Windows," shows you how to configure Windows for peak performance and usability, using the Windows configuration dialogs and special-purpose tools like TweakUI and the Registry Editor. In addition, we'll give you a checklist you can use to identify and fix the most common Windows performance bottlenecks. Chapter 7, "Networking Windows," tells you how to configure Windows XP to run a reliable and secure network at home or at the office. Whether you have two computers or two hundred, a network can immediately pay for itself--many times over--by letting you share printers, giving you access to files from any computer, and letting you share a single Internet connection among several computers. This chapter also shows you how to set up Windows XP Professional's Remote Desktop feature so that you can access your computer from anywhere in the world. Chapter 8, "Protecting and Securing Windows," covers the steps you can take to ensure your Windows XP PC is well protected from outside intrusion. Have you lost your administrator account password? Would you like some help protecting your computer from spyware and viruses? We'll help you learn how to recover lost passwords, use firewalls to block intruders, and protect your computer from viruses, spyware, and trojans. Learn how to take an active approach to security and harden your existing security to stop attacks before they start. In Chapter 9, "Windows Commands and Scripting," we cover Windows scripting essentials and the oft-forgotten-but-highly-useful world of the command prompt. The command prompt environment not only runs old MS-DOS programs, but also gives you access to a large number of efficient, concise, and powerful Windows management and operating tools. The chapter covers the general principles of command-line programs, configuration settings, and several important commands, as well as scripting and batch file procedures that you can use to automate complex jobs. Chapter 10, "Windows File Systems," covers file systems. If you're a Windows XP user deciding whether to switch to NTFS, or if you just want to know everything there is to know about the FAT file system, this is the place to look. Chapter 11, "Windows Data Recovery," covers data recovery procedures. If you can't access your drive because of a corrupted master boot record (MBR) or volume boot record (VBR), you'll find information you can use to recover these sectors and regain access to your valuable data. Chapter 12, "Windows Troubleshooting," looks at some of the more common problems encountered with Windows. Troubleshooting software is one part skill, one part craft, and one part knowing where to look for information. In this chapter, you'll look at how to identify Windows problems, and what tools and methods you should use to solve them. This chapter includes an extensive look at how to deal with a system that cannot stably boot, and how to use both the System Restore feature and the arcane but powerful Recovery Console when you can't even log into your user account. Appendix A, "Windows Tool Reference," describes several useful categories of Windows management, maintenance, configuration, monitoring, and data processing tools that you may not be familiar with. Many of them are not installed by Windows Setup but instead are hidden away in obscure folders on your Windows Setup CD-ROM. Several more are available from Microsoft via free download over the Internet, and some others must be purchased. In any case, we think you should know about them. Appendix B, "Windows Command Reference," lists all the executable programs provided with Windows 95, 98, Me, 2000, and the various versions of XP, including application programs, services, system components, built-in commands, control panel applets, MMC Management snap-ins, and screen savers. You can browse this listing to find useful programs you might not be familiar with, or to help identify the many obscure programs that are run automatically by Windows. Getting the Most From This Book Upgrading and Repairing Microsoft Windows is not a book that you read through once and never touch again. In fact, this is not a book that needs to be read straight through at all, although any Windows user will learn a great deal from doing just that. This book is, in fact, a detailed and valuable reference that should be kept next to your PC (and your copy of the latest edition of Upgrading and Repairing PCs ) at all times. The information shoehorned into every line of every page of this tome will help you put Windows to work the way it was meant to and keep it running for the long term. Scott's Website-- http://www.upgradingandrepairingpcs.com Don't miss my book web site at http://www.upgradingandrepairingpcs.com ! Here, you'll find a cache of helpful material to go along with the book you're holding. I've loaded this site with tons of material, from video clips to monthly book updates. I use this spot to keep you updated throughout the year on major changes in both the PC hardware industry and the evolution of Windows. Each month, I write new articles covering new technologies released after this book was printed. These articles are archived so you can refer to them anytime. I also use this site to post your reader questions and my answers. The Frequently Asked Questions (FAQ) is a tremendous resource because you benefit from the hundreds of reader emails I answer each month. Log on and post a question. I endeavor to answer each and every email personally. You'll also find exclusive video clips available nowhere else! I also use this site to tell you about some of the other fantastic Upgrading and Repairing PCs products, including Upgrading and Repairing PCs Upgrading and Repairing Laptops Upgrading and Repairing Servers Upgrading and Repairing Networks Laptops have become the largest growing segment of PCs, and my new book Upgrading and Repairing Laptops, 2nd Edition covers these systems in great detail. Meanwhile, Upgrading and Repairing Servers (available by Q2 2006) promises to be the only book of its kind that will help you understand the complex world of server computing and just how much these computers differ from your average desktop. Be sure to check the upgradingandrepairingpcs.com website for more information on all my latest books, videos, articles, FAQs, and more! (c) Copyright Pearson Education. All rights reserved. Excerpted from Microsoft Windows by Scott Mueller, Brian Knittel All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Notas de autor provistas por Syndetics

Scott Mueller is the most authoritative hardware voice in the industry. In addition to teaching hardware repair to more than 10,000 computer professionals and enthusiasts, he has sold 2 million + copies of Upgrading and Repairing PCs , making him a world-renowned hardware author and his book a classic. Scott has taught hardware repair to a host of agencies in the U.S. and foreign governments and corporations in the United States, Canada, Australia and Europe. The most recent edition of Upgrading and Repairing PCs (16th) published in September 2004, and Upgrading and Repairing Laptops , 2nd Edition publishes in October 2005.

Brian Knittel has been a software developer for nearly 30 years, with over 15 years of real-world experience with MS-DOS, Windows, and computer networking in the business world. Previously, he wrote Windows XP Under the Hood: Hardcore Scripting and Command Line Power , and is co-author of several other Que books including Special Edition Using Microsoft Windows editions covering XP Home, XP Professional and Windows 2000 Professional.

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