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A comprehensive, step-by-step guide to assessing the health of an organization. Drawing on his experience, Harry Levinson shows consultants and business owners what symptoms of the ailing organization to look for and how to analyze the resulting data. Using an open systems approach to diagnosis, Levinson teaches his readers how to apply this technique to the problems of any malfunctioning organization - be it a business, hospital, school or church. In the process, he seeks to communicate not only the basics of his craft, but also the challenges, rewards and subtleties of it.

Tabla de contenidos provista por Syndetics

• Preface(p. vii)
• I Introduction(p. 1)
• Chapter 1. Overview(p. 3)
• Chapter 2. Ethical Problems and Consulting Guidelines(p. 13)
• Chapter 3. The Powell-Kole Company: Example of an Assessment(p. 41)
• Chapter 4. Introducing the Assessment(p. 63)
• II Organizational Assessment Process(p. 79)
• Chapter 5. The Assessment Procedure(p. 81)
• Chapter 6. Genetic Data(p. 109)
• Chapter 7. Descriptive Data and Analysis of Current Organization as a Whole(p. 125)
• Chapter 8. Interpretative Data: Inferences Drawn(p. 161)
• Chapter 9. Interpretative Data: Attitudes and Relationships(p. 191)
• Chapter 10. In Conclusion(p. 215)
• Chapter 11. The Closure Process(p. 231)
• Appendixes
• Appendix A. Interview Questionnaire and Written Questionnaire(p. 239)
• Appendix B. Examples of Proposal and Report(p. 265)
• Appendix C. Adaptive Activities(p. 283)
• Appendix D. Assessment Outline(p. 289)
• References(p. 301)
• Bibliography(p. 305)
• Author Index(p. 307)
• Subject Index(p. 309)
• About the Author(p. 317)

Notas de autor provistas por Syndetics

Harry Levinson is chair of The Levinson Institute and clinical professor of psychology emeritus in the Department of Psychiatry, Harvard Medical School.