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A model for enacting change successfully in the organization. Arguing that re-engineering failed to consider human nature, this text takes an approach that makes human behaviour central to any change efforts. It supplies four levers of change drivers that managers and CEOs can use to successfully initiate change and give it momentum down the road. It then explains how to use the four levers to acquire 12 hallmarks of outstanding organizations. The four levers outlined here get employees to embrace change rather than work against it.

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CHOICE Review

Brill and Worth share a formula and anecdotes for managing organizational change. The formula is flexible and includes four elements (referred to as levers) that affect managerial success: human nature, power, social processes, and leadership. All four elements are significant parts of managing change; however the social processes section may be particularly useful to practitioners. At a time when the complexity of organizations may be overwhelming to some managers, it is often helpful to have detailed descriptions of methods used to solve corporate problems. Creating and managing change is a major concern within the contemporary business world. The authors share their broad knowledge and offer excellent advice about how to make change happen. The information they provide is certainly consistent with the notion of continuous improvement. This book should be available in strong business collections. Graduate students and practitioners will find it enlightening. K. T. Miller Niagara University