Descripciones mejoradas de Syndetics:

Focusing on how consulting is accomplished, this practical book provides a comprehensive and balanced overview of the practice and theory of consultation. The author presents a generic model for application, surveys various approaches to consultation, discusses the organizational context of consultation, and reviews the many ethical and professional issues consultants face.

Tabla de contenidos provista por Syndetics

• Preface(p. iii)
• Purpose(p. iii)
• About the Third Edition(p. iv)
• Overview(p. v)
• How To Use This Text(p. v)
• Acknowledgments(p. vi)
• To the Student(p. viii)
• I Consultation and Consultants, Collaboration and Collaborators(p. 1)
• 1 Introduction and Overview(p. 5)
• Introduction(p. 6)
• Consultation Defined(p. 9)
• Common Characteristics of Consultation(p. 11)
• Collaboration Defined(p. 12)
• Consultation and Collaboration Compared with Other Human Service Activities(p. 15)
• Historical Overview(p. 16)
• Glossary of Key Terms Used in the Book(p. 17)
• Suggestions for Effective Practice(p. 20)
• Questions for Reflection(p. 20)
• Suggested Supplementary Readings(p. 21)
• Suggested Web Sites(p. 21)
• 2 Consultants, Consultees, and Collaborators(p. 22)
• Introduction(p. 23)
• Characteristics of Effective Consultants and Collaborators(p. 24)
• Skills Necessary for Consultation and Collaboration(p. 25)
• Roles Consultants and Collaborators Assume(p. 32)
• Internal and External Consultants(p. 38)
• Consultation Research(p. 39)
• Summary(p. 43)
• Suggestions for Effective Practice(p. 43)
• Questions for Reflection(p. 44)
• Suggested Supplementary Readings(p. 44)
• II A Generic Model of Consultation and Collaboration(p. 45)
• The Stages of Consultation and Collaboration(p. 45)
• The Phases of the Entry Stage(p. 47)
• The Phases of the Diagnosis Stage(p. 48)
• The Phases of the Implementation Stage(p. 48)
• The Phases of the Disengagement Stage(p. 49)
• Putting the Generic Model into Practice(p. 50)
• An Example(p. 50)
• Case Study II. 1 (p. 51)
• The Critical Nature of Interpersonal Communication in the Generic Model(p. 51)
• Case Study II. 2 (p. 52)
• Personalizing the Consultation and Collaboration Process(p. 53)
• 3 Entry Stage(p. 55)
• Introduction(p. 56)
• Phase 1 Exploring Organizational Needs(p. 56)
• Phase 2 Contracting(p. 60)
• Phase 3 Physically Entering the System(p. 65)
• Phase 4 Psychologically Entering the System(p. 66)
• Multicultural Aspects Related to Entry(p. 69)
• A Final Note on Entry(p. 70)
• Resistance to Consultation(p. 71)
• Case Study 3.1 Entry for School Consultants(p. 73)
• Case Study 3.2 Entry for Community Consultants(p. 74)
• Summary(p. 75)
• Suggestions for Effective Practice(p. 75)
• Questions for Reflection(p. 76)
• Suggested Supplementary Readings(p. 76)
• 4 Diagnosis Stage(p. 77)
• Introduction(p. 79)
• Phase 1 Gathering Information(p. 80)
• Phase 2 Defining the Problem(p. 88)
• Phase 3 Setting Goals(p. 90)
• Phase 4 Generating Possible Interventions(p. 92)
• Multicultural Aspects Related to Diagnosis(p. 93)
• Case Study 4.1 Diagnosis for School Consultants(p. 94)
• Summary(p. 94)
• Case Study 4.2 Diagnosis for Community Consultants(p. 95)
• Suggestions for Effective Practice(p. 96)
• Questions for Reflection(p. 97)
• Suggested Supplementary Readings(p. 97)
• 5 Implementation Stage(p. 98)
• Introduction(p. 99)
• Phase 1 Choosing an Intervention(p. 100)
• Phase 2 Formulating a Plan(p. 110)
• Phase 3 Implementing the Plan(p. 112)
• Phase 4 Evaluating the Plan(p. 115)
• Multicultural Aspects Related to Implementation(p. 116)
• Case Study 5.1 Implementation for School Consultants(p. 117)
• Case Study 5.2 Implementation for Community Consultants(p. 118)
• Summary(p. 119)
• Suggestions for Effective Practice(p. 119)
• Questions for Reflection(p. 120)
• Suggested Supplementary Readings(p. 120)
• 6 Disengagement Stage(p. 122)
• Introduction(p. 123)
• Phase 1 Evaluating the Consultation Process(p. 124)
• Phase 2 Planning Postconsultation/Postcollaboration Matters(p. 135)
• Phase 3 Reducing Involvement and Following Up(p. 135)
• Phase 4 Terminating(p. 136)
• Case Study 6.1 Disengagement for School Consultants(p. 138)
• Case Study 6.2 Disengagement for Community Consultants(p. 139)
• Multicultural Aspects Related to Disengagement(p. 139)
• Summary(p. 140)
• Suggestions for Effective Practice(p. 141)
• Questions for Reflection(p. 141)
• Suggested Supplementary Readings(p. 141)
• 7 Ethical, Professional, and Legal Issues(p. 143)
• Introduction(p. 144)
• Ethics and Professional Issues(p. 145)
• Ethical Issues in Organizational Consultation(p. 164)
• Consulting over the Internet(p. 165)
• The Consultant and the Law(p. 166)
• Case Study 7.1 Ethics for School Consultants(p. 169)
• Case Study 7.2 Ethics for Community Consultants(p. 170)
• Summary(p. 170)
• Suggestions for Effective Practice(p. 171)
• Questions for Reflection(p. 171)
• Suggested Supplementary Readings(p. 172)
• 8 The Pragmatic Issues of Working within an Organization(p. 173)
• Introduction(p. 174)
• The Influence of Organizational Theory(p. 177)
• Organizational Change(p. 184)
• Dealing with Organizational Culture(p. 187)
• Commitment by Stakeholders(p. 188)
• Training Consultees(p. 190)
• Time Constraints(p. 190)
• Whether to Choose Consultation or Collaboration(p. 191)
• Case Study 8.1 Organizational Concepts for School Consultants(p. 192)
• Case Study 8.2 Organizational Concepts for Community Consultants(p. 193)
• Summary(p. 194)
• Suggestions for Effective Practice(p. 194)
• Questions for Reflection(p. 194)
• Suggested Supplementary Readings(p. 195)
• III Models of Consultation(p. 197)
• 9 Organizational Consultation(p. 200)
• Introduction(p. 201)
• Organizational Consultation Defined(p. 204)
• Key Concepts in Organizational Consultation(p. 205)
• Collaboration from an Organizational Perspective(p. 222)
• Summary, Trends, and Conclusions(p. 222)
• Case Study 9.1 Organizational Consultation for School Consultants(p. 223)
• Case Study 9.2 Organizational Consultation for Community Consultants(p. 224)
• Suggestions for Effective Practice(p. 227)
• Questions for Reflection(p. 228)
• Suggested Supplementary Readings(p. 228)
• 10 Mental Health Consultation(p. 229)
• Introduction(p. 230)
• Mental Health Consultation Defined(p. 233)
• Key Concepts of Mental Health Consultation(p. 234)
• The Consultation Process(p. 238)
• Collaboration from a Mental Health Perspective(p. 257)
• Summary, Trends, and Conclusions(p. 259)
• Case Study 10.1 Mental Health Consultation for School Consultants(p. 260)
• Case Study 10.2 Mental Health Consultation for Community Consultants(p. 261)
• Suggestions for Effective Practice(p. 266)
• Questions for Reflection(p. 266)
• Suggested Supplementary Readings(p. 267)
• 11 Behavioral Consultation(p. 268)
• Introduction(p. 269)
• Behavioral Consultation Defined(p. 271)
• Key Concepts of Behavioral Consultation(p. 273)
• The Consultation Process(p. 274)
• Conjoint Behavioral Consultation(p. 288)
• Collaboration from a Behavioral Perspective(p. 290)
• Summary, Trends, and Conclusions(p. 290)
• Case Study 11.1 Behavioral Collaboration for School Consultants(p. 291)
• Case Study 11.2 Behavioral Consultation for Community Consultants(p. 292)
• Suggestions for Effective Practice(p. 295)
• Questions for Reflection(p. 296)
• Suggested Supplementary Readings(p. 296)
• 12 School-Based Consultation and Collaboration(p. 298)
• Introduction(p. 299)
• Consulting and Collaborating with School Administrators(p. 304)
• Consulting and Collaborating with Teachers(p. 306)
• Consulting and Collaborating with Parents(p. 311)
• Interagency Collaboration(p. 316)
• Pragmatic Issues(p. 318)
• School Consultation in the 21st Century(p. 322)
• Suggestions for Effective Practice(p. 323)
• Questions for Reflection(p. 324)
• Suggested Supplementary Readings(p. 324)
• 13 Case Study Illustrations of Consultation and Collaboration(p. 326)
• Introduction(p. 327)
• The Case: Acme Human Services Center(p. 328)
• The Approaches to Consultation and Collaboration(p. 330)
• School-Based Consultation Example(p. 342)
• School-Based Collaboration Example(p. 349)
• Summary(p. 358)
• Suggestions for Effective Practice(p. 358)
• Questions for Reflection(p. 359)
• Suggested Supplementary Readings(p. 360)
• Epilogue(p. 361)
• References(p. 363)
• Name Index(p. 389)
• Subject Index(p. 396)
• Credits(p. 401)