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Supervision concepts and skill building Samuel C. Certo.

Por: Detalles de publicación: Boston Irwin McGraw-Hill 2003.Edición: 4th edDescripción: xxxii, 560 p. ill. 25 cmISBN:
  • 0072488395
Tema(s): Clasificación CDD:
  • 658.302 C418s4
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Descripciones mejoradas de Syndetics:

Certo's Supervision: Concepts and Skill Building 6th Edition , prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Includes bibliographical references and index.

Tabla de contenidos provista por Syndetics

  • Part 1 What is a Supervisor
  • 1 Modern Supervision: New Era Challenge
  • Part 2 Modern Supervision Challenges
  • 2 Ensuring High Quality and Productivity
  • 3 Teamwork: Emphasizing Powerful Meetings
  • 4 Meeting High Ethical Standards
  • 5 Managing Diversity
  • Part 3 Functions of the Supervisor
  • 6 Reaching Goals and Objectives
  • 7 Organizing and Authority
  • 8 The Supervisor as Leader
  • 9 Problem Solving, Decision Making, and Creativity
  • Part 4 Skills of the Supervisor
  • 10 Communication
  • 11 Motivating Employees
  • 12 Problem Employees: Counseling and Discipline
  • 13 Managing Time and Stress
  • 14 Managing Conflict and Change
  • Appendix A Negotiation and Politics
  • Part 5 Supervision and Human Resources
  • 15 Selecting Employees
  • 16 Providing Orientation and Training
  • 17 Appraising Performance
  • 18 Supervision Laws: Health and Safety, Labor Relations, Fair Employment
  • Appendix B The Supervisor's Career Path: Finding a Career Path that Fits
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