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With up-to-date coverage and innovative new features, Gary Desslers popular text will show you what it takes to thrive in todays intensely competitive environment. Concrete and practical explanations of concepts and techniques illustrate the essential skills youll need to manage todays new organizations, whether large or small. With intriguing themes integrated throughout the text, Desslers book is truly one of a kind. Here are some of the features youll find in the second edition: *Enhanced e-business and technology coverage, with new Managing @ the Speed of Thought features in each chapter that discuss how managers use screen shots to further illustrate issues and to show how technology and e-business issues are affecting managers today. *Globalization - one of the key trends in management is sure to continue in the new century, and will continue to affect managers in organizations of all sizes. Dessler covers globalization with a full chapter early on, giving you an early introduction to this vital topic. *People and human behavior are key to successful management. The People Side of Managing boxes emphasize the importance of the behavioral aspects of managing, and Entrepre

Tabla de contenidos provista por Syndetics

• Preface(p. xvii)
• A Note to the Student About KnitMedia(p. xxv)
• Part 1 The Environment of Managing(p. 1)
• Chapter 1 Managing in the 21st Century(p. 1)
• What Managers Do(p. 2)
• Managing @ the Speed of Thought The E-CEO(p. 6)
• The People Side of Managing Allied-Signal(p. 7)
• Why Managers Today Face Increased Competition and Change(p. 12)
• The Future Is Now(p. 17)
• Managing @ the Speed of Thought Virtual Integration at Dell Computer(p. 17)
• Summary(p. 23)
• Tying It All Together(p. 24)
• Skills and Study Materials(p. 24)
• Cases
• Case 1 Can You Be Different and Still Win?(p. 26)
• Case 2 You Think You Have a Tough Job!(p. 26)
• You Be the Consultant--KnitMedia Is Up and Running(p. 27)
• Appendix Foundations of Modern Management(p. 29)
• Chapter 2 Managing in a Global Environment(p. 41)
• Doing Business Abroad(p. 42)
• The Manager in an International Environment(p. 47)
• Entrepreneurs in Action The Global Positioning System Meets an International Roadblock(p. 53)
• The Management Team in a Global Business(p. 55)
• Managing @ the Speed of Thought Using the Internet as a Global Management Tool(p. 57)
• The People Side of Managing Managing in Mexico(p. 58)
• The Global Manager(p. 59)
• The Process of International Management(p. 61)
• Summary(p. 64)
• Tying It All Together(p. 65)
• Skills and Study Material(p. 66)
• Cases
• Case 1 U.S. Bookseller Finds a Strong Partner in German Media Giant(p. 67)
• Case 2 Should Ford Outsource the Final Assembly of Autos?(p. 67)
• You Be the Consultant--KnitMedia Goes Global(p. 68)
• Chapter 3 Managing in a Cultural and Ethical Environment(p. 70)
• What Determines Ethical Behavior at Work?(p. 72)
• Creating the Right Culture(p. 78)
• The People Side of Managing Corporate Culture at Procter and Gamble(p. 81)
• Managers and Social Responsibility(p. 82)
• Managing Diversity(p. 86)
• Summary(p. 91)
• Tying It All Together(p. 91)
• Skills and Study Materials(p. 92)
• Cases
• Case 1 Allstate Plans to Restructure--Cutting 4,000 Jobs(p. 93)
• Case 2 Mitsubishi and Environmentalists Battle over Baja Salt Factory(p. 94)
• You Be the Consultant--Ethics and Con Edison(p. 95)
• Part 1 Video Case--On Location at Knitmedia Managing in a Global Environment(p. 96)
• Part 2 Planning(p. 97)
• Chapter 4 Making Decisions(p. 97)
• Understanding Decision Making(p. 98)
• Entrepreneurs in Action Rewriting the Software Code(p. 103)
• How Managers Make Decisions(p. 105)
• The People Side of Managing So Many Decisions, So Little Time(p. 109)
• How to Make Better Decisions(p. 109)
• Managing @ the Speed of Thought Knowledge Management(p. 112)
• Using Groups to Make Better Decisions(p. 115)
• Summary(p. 119)
• Tying It All Together(p. 119)
• Skills and Study Materials(p. 120)
• Cases
• Case 1 Can Charles Schwab Avoid Downsizing?(p. 122)
• Case 2 Should BP Shareholders Approve the Deal?(p. 122)
• You Be the Consultant--Where to Open Next?(p. 123)
• Appendix Quantitative Decision-Making Aids(p. 125)
• Chapter 5 Planning and Setting Objectives(p. 129)
• The Nature and Purpose of Planning(p. 130)
• The Management Planning Process(p. 133)
• The People Side of Managing The Importance of Top-Management Teamwork(p. 137)
• How to Set Objectives(p. 138)
• Developing Planning Premises(p. 143)
• Managing @ the Speed of Thought Demand Forecasting at Wal-Mart(p. 144)
• Planners in Action(p. 147)
• Entrepreneurs in Action Planning Under the Gun(p. 148)
• Entrepreneurs in Action Using Computerized Business Planning Software(p. 149)
• Summary(p. 152)
• Tying It All Together(p. 153)
• Skills and Study Materials(p. 153)
• Cases
• Case 1 Once a Company Meets Its Objectives, Can It Rest?(p. 155)
• Case 2 Kmart's High Hopes(p. 155)
• You Be the Consultant--To Plan or Not to Plan, That Is the Question(p. 156)
• Chapter 6 Strategic Management(p. 158)
• The Strategic Management Process(p. 159)
• Types of Strategies(p. 162)
• Entrepreneurs in Action MovieFone Builds Entry Barriers(p. 168)
• Creating Strategic Plans(p. 169)
• Managing @ the Speed of Thought Strategy for the Internet(p. 170)
• Strategic Planning in Practice(p. 178)
• The People Side of Managing It's the People That Make the Strategy Work(p. 181)
• Summary(p. 182)
• Tying It All Together(p. 183)
• Skills and Study Materials(p. 183)
• Cases
• Case 1 How Many Brand Names Can a Company Successfully Manage?(p. 184)
• Case 2 It's a "Good Thing" to Have a Well-Known Brand Name(p. 185)
• You Be the Consultant--KnitMedia's Strategies for Growth and Expansion(p. 186)
• Part 2 Video Case--On Location at Knitmedia Planning and Setting Objectives(p. 188)
• Part 3 Organizing(p. 189)
• Chapter 7 The Fundamentals of Organizing(p. 189)
• From Planning to Organizing(p. 190)
• Creating Departments(p. 192)
• Entrepreneurs in Action How Netscape Organized on Internet Time(p. 196)
• Managing @ the Speed of Thought Using the Internet for Global Communications(p. 201)
• The People Side of Managing Implementing Matrix Management at Texas Instruments(p. 203)
• Achieving Coordination(p. 206)
• Managing @ the Speed of Thought Construction Central(p. 209)
• Delegating Authority in Organizations(p. 210)
• Tall and Flat Organizations and the Span of Control(p. 214)
• Summary(p. 216)
• Tying It All Together(p. 216)
• Skills and Study Materials(p. 217)
• Cases
• Case 1 Organizing at Greenley Communications(p. 218)
• Case 2 ABB: Organizing for Business in 100 Countries(p. 219)
• You Be the Consultant--KnitMedia Gets Organized(p. 220)
• Chapter 8 Designing Organizations to Manage Change(p. 221)
• Moving Beyond Organic Organizations(p. 222)
• Building Team-Based Structures(p. 227)
• Building Network-Based Organizations(p. 230)
• Managing @ the Speed of Thought Knowledge Management(p. 234)
• Boundaryless Organizations(p. 235)
• The People Side of Managing Organizing Horizontally(p. 240)
• Federal-Type Organizations(p. 240)
• Summary(p. 243)
• Tying It All Together(p. 244)
• Skills and Study Materials(p. 244)
• Cases
• Case 1 Lions Gate Entertainment Corp.(p. 246)
• Case 2 W.L. Gore and Associates: Structuring for Continuous Change(p. 246)
• You Be the Consultant--How Can We Organize Without Losing It?(p. 247)
• Chapter 9 Staffing the Organization(p. 249)
• Human Resource Management as a Strategic Partner(p. 250)
• Personnel Planning and Recruiting(p. 251)
• Managing @ the Speed of Thought JobDescription.com(p. 252)
• Entrepreneurs in Action Duncan Group, Inc.(p. 258)
• Managing @ the Speed of Thought Recruiting on the Internet(p. 260)
• Selecting Employees(p. 262)
• The People Side of Managing Hiring Happy Employees(p. 266)
• Orientation and Training(p. 273)
• Other Topics in HR Management(p. 274)
• Summary(p. 280)
• Tying It All Together(p. 280)
• Skills and Study Materials(p. 281)
• Cases
• Case 1 Monster.com--Can a Firm Outsource Its Recruiting?(p. 283)
• Case 2 CEO Succession Planning at American Express(p. 283)
• You Be the Consultant--Implementing a Staffing/HR Program at KnitMedia(p. 285)
• Appendix(p. 286)
• Part 3 Video Case--On Location at Knitmedia Fundamentals of Organizing and Staffing(p. 289)
• Part 4 Leading(p. 290)
• Chapter 10 Being a Leader(p. 290)
• What Do Leaders Do?(p. 291)
• Managing @ the Speed of Thought Chris Sinton puts Cisco on the Internet(p. 295)
• The Foundations and Traits of Leadership(p. 296)
• The People Side of Managing Emotional Intelligence(p. 297)
• How Leaders Act Like Leaders(p. 300)
• Situational Theories of Leadership(p. 305)
• Becoming a Leader(p. 309)
• Summary(p. 313)
• Tying It All Together(p. 314)
• Skills and Study Materials(p. 314)
• Cases
• Case 1 Turning Around the U.S.S. Benfold(p. 316)
• Case 2 Can a Manager's Leadership Style Work in More Than One Situation?(p. 316)
• You Be the Consultant--Micheal Dorf Leads KnitMedia(p. 317)
• Chapter 11 Motivating Employees Today(p. 319)
• Need-Based Approaches(p. 321)
• The People Side of Managing The Mother of All Bonuses(p. 323)
• Process Approaches(p. 328)
• Learning/Reinforcement Approaches(p. 330)
• Motivation in Action: 10 Methods for Motivating Employees(p. 332)
• Managing @ the Speed of Thought Going On-Line with Incentives(p. 335)
• Entrepreneurs in Action Recognition and Respect(p. 339)
• In Conclusion: How Do You Motivate Today's Employees?(p. 346)
• Summary(p. 347)
• Tying It All Together(p. 347)
• Skills and Study Materials(p. 348)
• Cases
• Case 1 Dayton-Hudson Corporation: Learning to Motivate Women Employees(p. 349)
• Case 2 Herman Miller--Can a Company's Values Motivate Employees?(p. 350)
• You Be the Consultant--Maintaining Motivation at KnitMedia(p. 351)
• Appendix What Managers Should Know About Individual Behavior(p. 353)
• Chapter 12 Communicating in Today's Organizations(p. 361)
• A Communication Model(p. 362)
• Interpersonal Communication(p. 363)
• Organizational Communication(p. 369)
• Improving Organizational Communication(p. 372)
• Entrepreneurs in Action Fostering Interdepartmental Empathy(p. 377)
• The People Side of Managing Applying Communications Research in Practice(p. 378)
• Communicating at the Speed of Thought(p. 379)
• Managing @ the Speed of Thought Communicating via the Internet(p. 383)
• Summary(p. 385)
• Tying It All Together(p. 386)
• Skills and Study Materials(p. 387)
• Cases
• Case 1 Approaching Diversity: Barriers or Breakthroughs?(p. 388)
• Case 2 Should We Go to the Web?(p. 388)
• You Be the Consultant--Keeping the Lines of Communication Open at KnitMedia(p. 389)
• Chapter 13 Managing Groups and Teams(p. 391)
• Teams: Employee Involvement in Action(p. 392)
• Group Dynamics: The Building Blocks of Groups(p. 393)
• How Companies Use Teams at Work(p. 395)
• Managing @ the Speed of Thought Virtual Teams(p. 398)
• How to Build Productive Teams(p. 400)
• The People Side of Managing Co-worker Similarity and the Team's Performance(p. 405)
• Entrepreneurs in Action Published Image, Inc. Builds Teams(p. 408)
• Leading Productive Teams(p. 409)
• Summary(p. 412)
• Tying It All Together(p. 413)
• Skills and Study Materials(p. 414)
• Cases
• Case 1 Merging Teams at Canada's Most Successful Rail Company(p. 415)
• Case 2 From a Union to a Cooperative: Team Building at the Colorado Symphony Orchestra(p. 415)
• You Be the Consultant--Teamwork at KnitMedia(p. 417)
• Chapter 14 Managing Organizational and Cultural Change(p. 418)
• The Challenge of Organizational Change(p. 419)
• Entrepreneurs in Action Netiva's New Web Portal Strategy(p. 420)
• Managing @ the Speed of Thought Business Process Reengineering(p. 421)
• An Eight-Step Process for Leading Organizational Change(p. 426)
• The Leader's Role in Organizational and Cultural Change(p. 432)
• The People Side of Managing Training Leaders to Lead Change(p. 434)
• Using Organizational Development to Change an Organization(p. 437)
• Entrepreneurs in Action Dream Weavers and Startups(p. 440)
• Conflict-Management Techniques(p. 441)
• Summary(p. 446)
• Tying It All Together(p. 447)
• Skills and Study Materials(p. 448)
• Cases
• Case 1 Job Surfing: Catching the New Wave(p. 449)
• Case 2 Reinventing Government Agencies(p. 450)
• You Be the Consultant--How Can We Keep the Spirit of Change Alive?(p. 451)
• Part 4 Video Case--On Location at Knitmedia Leading and Motivating(p. 452)
• Part 5 Controlling(p. 453)
• Chapter 15 Controlling and Building Commitment(p. 453)
• The Role of Control in the Management Process(p. 454)
• Managing @ the Speed of Thought Controlling on Internet Time(p. 455)
• Two Approaches to Maintaining Control(p. 456)
• Traditional Control Systems(p. 459)
• Managing @ the Speed of Thought Using Technology to Stay in Control at UPS(p. 464)
• Entrepreneurs in Action Using Enterprise Software to Get in Control(p. 465)
• How Do People React to Control?(p. 467)
• The People Side of Managing Electronic Performance Monitoring and Control(p. 469)
• Using Commitment-Based Control Systems(p. 470)
• Summary(p. 476)
• Tying It All Together(p. 477)
• Skills and Study Materials(p. 478)
• Cases
• Case 1 Controlling Quality with Committed Employees at Ritz Carlton(p. 479)
• Case 2 Belief Systems and Controls at Intel(p. 480)
• You Be the Consultant--Keeping Things Under Control at KnitMedia(p. 481)
• Module A Managing Operations and Services(p. 482)
• Basics of Operations Management(p. 483)
• Operations Planning and Control Techniques(p. 488)
• Inventory Management Techniques(p. 490)
• Controlling for Quality and Productivity(p. 493)
• World-Class Manufacturing and Managing Change(p. 496)
• Managing Services(p. 501)
• Summary(p. 506)
• Case
• You Be the Consultant--Customer Service at KnitMedia(p. 508)
• Module B Managing with Information Technology(p. 509)
• Management in the Information Age(p. 510)
• Information Systems for Managing Organizations(p. 512)
• Networks for Managing Organizations(p. 517)
• Summary(p. 519)
• Case
• You Be the Consultant--It's a High-Tech World at KnitMedia(p. 520)
• Part 5 Video Case--On Location at Knitmedia Controlling and Building Commitment(p. 522)
• Endnotes(p. 523)
• Glossary(p. 548)
• Photo Credits(p. 559)
• Name Index(p. 560)
• Subject Index(p. 564)

Notas de autor provistas por Syndetics

GARY DESSLER (Ph.D., business administration, Bernard Baruch School of Business) is Professor of Business at Florida International University. In addition to Management: Leading People and Organizations in the 21st Century , he is the author of a number of other books including, most recently, Human Resource Management , 8th edition (Prentice-Hall), Essentials of Human Resource Management (Prentice-Hall), and Winning Commitment: How to Build and Keep a Competitive Workforce . His books have been translated into Chinese, Russian, Indonesian, Spanish, and Portuguese, and are being used by students and managers all over the world. He has written numerous articles on employee commitment, organizational behavior, leadership, and quality improvement, and for ten years wrote the syndicated "Job Talk" column for the Miami Herald .