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Over 450 databased studies attest to the effectiveness of the microskills model in the INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY! The new Fifth Edition of this hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interviews using only listening skills. Following this, students learn confrontation and influencing skills and by the time the text is completed, students will be able to conduct interviews from several theoretical perspectives: person-centered, decisional interviewing, assertiveness training, and brief solution-oriented counseling. Throughout the text, students are encouraged to examine themselves and to start defining their own personal style and theory of interviewing and counseling.

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• Before You Start: Ethics and Multicultural Competence(p. 1)
• Welcome!(p. 1)
• What Does This Book Offer for Your Development?(p. 2)
• Developing Competence in the Interview(p. 3)
• Ethics and Multicultural Competence(p. 7)
• A Final Word(p. 11)
• References(p. 13)
• Section I Introduction(p. 15)
• Chapter 1 Toward Intentional Interviewing and Counseling(p. 17)
• Interviewing, Counseling, and Psychotherapy(p. 18)
• Personal Style, Intentionality, and Cultural Intentionality(p. 19)
• The Microskills Hierarchy(p. 22)
• Story-Positive Asset-Restory-Action(p. 27)
• You and the Microtraining Process: A Suggested Exercise(p. 28)
• Competency Practice Exercises and Self-Assessment(p. 30)
• References(p. 31)
• Chapter 2 Attending Behavior: Basic to Communication(p. 35)
• Introduction: The Basics of Listening(p. 36)
• Example Interviews: Do I Want to Become a Counselor?(p. 37)
• Instructional Reading: Getting Specific about Listening(p. 42)
• Using Attending in Challenging Situations(p. 50)
• Summary: Becoming a Samurai(p. 51)
• Competency Practice Exercises and Self-Assessment(p. 53)
• Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior(p. 60)
• References(p. 61)
• Section II Hearing Client Stories: How to Organize an Interview(p. 65)
• Chapter 3 Questions: Opening Communication(p. 67)
• Introduction: Questioning Questions(p. 68)
• Example Interview: Conflict at Work(p. 70)
• Instructional Reading: Making Questions Work for You(p. 75)
• Summary: Making Your Decision about Questions(p. 86)
• Competency Practice Exercises and Portfolio of Competence(p. 87)
• Determining Your Own Style and Theory: Critical Self-Reflection on Questioning(p. 93)
• References(p. 93)
• Chapter 4 Observation Skills(p. 95)
• Introduction: Keeping Watch on the Interview(p. 96)
• Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?(p. 98)
• Instructional Reading(p. 102)
• Summary: Observation Skills(p. 113)
• Competency Practice Exercises and Portfolio of Competence(p. 115)
• Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills(p. 122)
• References(p. 123)
• Chapter 5 Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening(p. 124)
• Introduction: Active Listening(p. 125)
• Example Interview: They Are Teasing Me about My Shoes(p. 126)
• Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing(p. 129)
• Summary: Practice, Practice, and Practice(p. 138)
• Competency Practice Exercises and Portfolio of Competence(p. 140)
• Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills(p. 147)
• References(p. 147)
• Chapter 6 Observing and Reflecting Feelings: A Foundation of Client Experience(p. 148)
• Introduction: The Emotional World of Clients(p. 149)
• Example Interview: My Mother Has Cancer, My Brothers Don't Help(p. 153)
• Instructional Reading: Becoming Aware of and Skilled with Emotional Experience(p. 157)
• Summary: A Caution about Reflection of Feelings(p. 164)
• Competency Practice Exercises and Portfolio of Competence(p. 166)
• Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling(p. 174)
• References(p. 174)
• Chapter 7 Integrating Listening Skills: How to Conduct a Well-Formed Interview(p. 176)
• Introduction: A Review of Cultural Intentionality and Intentional Competence(p. 177)
• Instructional Reading 1 The Ivey Taxonomy--Anticipating the Results of Skill Usage(p. 178)
• Instructional Reading 2 Empathy and Microskills(p. 186)
• Instructional Reading 3 The Five Stages/Dimensions of the Well-Formed Interview(p. 190)
• Example Interview: I Can't Get Along with My Boss(p. 200)
• Summary(p. 207)
• Competency Practice Exercises and Portfolio of Competence(p. 208)
• Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills(p. 219)
• References(p. 219)
• Section III Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies(p. 221)
• Chapter 8 The Skills of Confrontation: Supporting While Challenging(p. 223)
• Introduction: Helping Clients Move from Inaction to Action(p. 224)
• Instructional Reading: Challenging Clients in a Supportive Fashion(p. 224)
• Example Interview: Balancing Family Responsibilities(p. 238)
• Summary(p. 241)
• Competency Practice Exercises and Portfolio of Competence(p. 244)
• Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation(p. 252)
• References(p. 252)
• Chapter 9 Focusing the Interview: Exploring the Story from Multiple Perspectives(p. 253)
• Introduction: Putting Stories in Context(p. 254)
• Instructional Reading 1 Multiple Perspectives on Client Concerns(p. 254)
• Instructional Reading 2 Family and Community Genograms(p. 261)
• Example Interview: It's All My Fault--Helping the Client Understand Self-in-Relation(p. 266)
• Summary: Focusing and Self-in-Relation(p. 271)
• Competency Practice Exercises and Portfolio of Competence(p. 272)
• Determining Your Own Style and Theory: Critical Self-Reflection on Focusing(p. 279)
• References(p. 280)
• Chapter 10 Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs(p. 281)
• Introduction: Discovering and Encountering Deeper Issues(p. 282)
• Example Interview: Surviving Divorce(p. 285)
• Instructional Reading: Theoretical Orientations and Meaning(p. 287)
• Summary: Making Sense of Meaning(p. 294)
• Competency Practice Exercises and Portfolio of Competence(p. 296)
• Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning(p. 304)
• References(p. 304)
• Chapter 11 Influencing Skills: Six Strategies for Change(p. 306)
• Introduction: An Overview of Influencing Skills(p. 307)
• Example Interview: The Framework for Presentation of Influencing Skills(p. 310)
• Instructional Reading 1 and Exercises: Interpretation/Reframing(p. 311)
• Instructional Reading 2 and Exercises: Logical Consequences(p. 315)
• Instructional Reading 3 and Exercises: Self-Disclosure(p. 319)
• Instructional Reading 4 and Exercises: Feedback(p. 323)
• Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion(p. 327)
• Instructional Reading 6 and Exercises: Directives(p. 328)
• Competency Practice Exercises and Portfolio of Competence(p. 336)
• Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills(p. 341)
• References(p. 342)
• Section IV Skill Integration(p. 343)
• Chapter 12 Skill Integration: Putting It All Together(p. 345)
• Introduction: Analyzing the Interview(p. 346)
• Instructional Reading 1 Decisional Counseling(p. 346)
• Example Full Interview Transcript: I'd Like to Find a New Career(p. 348)
• Instructional Reading 2 Interview Transcript Analysis and Planning(p. 371)
• Competency Practice Exercise and Portfolio of Competence(p. 378)
• Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration(p. 382)
• References(p. 382)
• Chapter 13 Integrating Microskills with Theory: Sequencing Skills and Interview Stages(p. 383)
• Introduction: Microskills and Theoretical Approaches to the Interview(p. 384)
• Instructional Reading and Example Interview 1: Person-Centered Counseling(p. 384)
• Instructional Reading and Example Interview 2: Assertiveness Training--A Behavioral Strategy(p. 388)
• Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling(p. 396)
• Example Interview: Brief Solution-Oriented Counseling(p. 408)
• Competency Practice Exercises and Portfolio of Competence(p. 414)
• Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations(p. 418)
• References(p. 418)
• Chapter 14 Determining Personal Style and Future Theoretical/Practical Integration(p. 420)
• Introduction: Finding Your Authentic Style(p. 421)
• Instructional Reading: Defining Your Personal Style(p. 421)
• Summary(p. 431)
• Suggested Supplementary Readings(p. 431)
• Appendix Professional Disclosure and Agreements(p. 435)
• Name Index(p. 437)
• Subject Index(p. 439)