Descripciones mejoradas de Syndetics:

Flawless Consulting, the bestselling consulting book of all time, has been the consultant's bible for over 15 years. While other books on consulting outline theories for understanding organizations or for implementing interventions, this guide actually describes and demonstrates ways of behaving with clients. This new edition includes illustrative examples, case studies, exercises, and commentaries on pitfalls. Furthermore, it demonstrates the concepts of consultant integrity and interpersonal dynamics. Flawless Consulting enables readers to acquire such ready access to ideas that it has become a catchphrase among professionals.This book lays the groundwork for dealing effectively with clients, peers, and others. Anyone who must communicate within a professional context will find scores of useful lessons to apply to their jobs. Peter Block, one of the most important and well-respected business authors in the field, offers sample client-consultant dialogue and other useful information pertinent to real-life application. Block's legendary warmth and insight permeate this book. And readers do not have to be consultants to benefit from this seminal text - Flawless Consulting is indispensable to anyone who must communicate within a professional context.

Tabla de contenidos provista por Syndetics

• Preface to the Second Edition(p. xv)
• Preface to the First Edition(p. xxi)
• Acknowledgments(p. xxv)
• Chapter 1 A Consultant by Any Other Name ...(p. 1)
• Some Definitions and Distinctions(p. 2)
• Consulting Skills Preview(p. 6)
• The Promise of Flawless Consultation(p. 8)
• Chapter 2 Techniques Are Not Enough(p. 13)
• Beyond Substance(p. 14)
• The Consultant's Assumptions(p. 16)
• The Consultant's Goals(p. 18)
• Developing Client Commitment--A Secondary Goal of Each Consulting Act(p. 20)
• Roles Consultants Choose(p. 21)
• Collaboration and the Fear of Holding Hands(p. 27)
• Staging the Client's Involvement--Step by Step(p. 29)
• Checklist #1. Assessing the Balance of Responsibility(p. 36)
• Chapter 3 Flawless Consulting(p. 37)
• Being Authentic(p. 37)
• Completing the Requirements of Each Phase(p. 41)
• Results(p. 47)
• Chapter 4 Contracting Overview(p. 53)
• Contracting--The Concept and the Skill(p. 54)
• Contracting Skills(p. 58)
• Elements of a Contract(p. 59)
• Checklist #2. Analyzing One of Your Contracts(p. 67)
• Ground Rules for Contracting(p. 67)
• Chapter 5 The Contracting Meeting(p. 69)
• Who Is the Client?(p. 70)
• Navigating the Contracting Meeting(p. 71)
• The Problem with Saying No(p. 95)
• Checklist #3. Planning a Contracting Meeting(p. 98)
• Selling Your Services--Good Selling Is Good Contracting(p. 99)
• The Meeting As a Model of How You Work(p. 102)
• Closing the Contracting Meeting(p. 104)
• After the Contracting Meeting(p. 104)
• Checklist #4. Reviewing the Contracting Meeting(p. 105)
• Chapter 6 The Agonies of Contracting(p. 107)
• Dealing with Low Motivation(p. 107)
• Ceaseless Negotiation--The Shifting Tide of Your Role(p. 110)
• Some Other Specific Agonies(p. 114)
• The Bonner Case(p. 116)
• A Look into the Bonner Case(p. 125)
• Chapter 7 The Internal Consultant(p. 129)
• Important Differences Between Internal and External Consultants(p. 130)
• Triangles and Rectangles(p. 133)
• Chapter 8 Understanding Resistance(p. 139)
• The Faces of Resistance(p. 140)
• What Are Clients Resisting When They Are Resisting Us?(p. 148)
• Underlying Concerns(p. 151)
• Sometimes It Is Not Resistance(p. 153)
• The Fear and the Wish(p. 154)
• Ogres and Angels(p. 157)
• ... and Heroics(p. 158)
• Chapter 9 Dealing with Resistance(p. 161)
• Three Steps(p. 163)
• Don't Take It Personally(p. 168)
• Good Faith Responses(p. 169)
• Consulting with a Stone(p. 170)
• Chapter 10 From Diagnosis to Discovery(p. 173)
• The Call to Action(p. 175)
• Juggling the Presenting Problem(p. 179)
• How the Problem Is Being Managed(p. 182)
• A Reminder(p. 186)
• Chapter 11 Getting the Data(p. 189)
• The Steps in Getting Data(p. 189)
• Assessing How the Problem Is Being Managed(p. 194)
• The Data Collection Interview(p. 197)
• A Final Comment on What to Look For(p. 201)
• Checklist #5. Planning a Data Collection Meeting(p. 204)
• Checklist #6. Reviewing the Data Collection Meeting(p. 207)
• Chapter 12 Whole-System Discovery(p. 207)
• Third-Party Consulting(p. 208)
• Taking a Whole-System Approach(p. 210)
• Putting Whole-System Discovery to Work(p. 212)
• The Payoff(p. 214)
• Chapter 13 Preparing for Feedback(p. 217)
• A Clear Picture May Be Enough(p. 217)
• Some Do's and Don'ts(p. 218)
• Language in Giving Feedback(p. 221)
• A Preview of the Feedback Meeting ... As Courtroom Drama(p. 223)
• Support and Confrontation(p. 225)
• Chapter 14 Managing the Feedback Meeting(p. 227)
• Feedback Concepts and Skills(p. 227)
• How to Present Data(p. 228)
• Structuring the Meeting(p. 230)
• The Feedback Meeting--Step by Step(p. 230)
• Resistance in the Feedback Meeting(p. 240)
• Checklist #7. Planning a Feedback Meeting(p. 242)
• Conducting a Group Feedback Meeting(p. 243)
• Checklist #8. Reviewing the Feedback Meeting(p. 244)
• Feedback Skills Summary(p. 245)
• Chapter 15 Implementation(p. 247)
• Choosing Engagement over Installation(p. 248)
• Deciding Doesn't Get It Done(p. 249)
• The Case Against Installation(p. 250)
• Betting on Engagement(p. 259)
• A Reminder(p. 259)
• Chapter 16 Strategies for Engagement(p. 263)
• Feelings Are Facts(p. 263)
• Supporting the Emotional Side(p. 264)
• The Meeting Is the Message(p. 265)
• Innovative Engagement in Five Easy Pieces(p. 265)
• The Choice for Accountability(p. 279)
• Chapter 17 Some Tools for Engagement(p. 281)
• Methods You Can Really Use(p. 282)
• Checklist #9. Preparing for Implementation(p. 302)
• Mixing Metaphor and Methodology(p. 303)
• Checklist #10. Reviewing an Implementation Effort(p. 304)
• Chapter 18 Ethics and the Shadow Side of Consulting(p. 307)
• The Promise(p. 309)
• The Commercialization of Service(p. 309)
• Growth Diminishes Can Undermine Service(p. 311)
• Seller Beware(p. 322)
• Owning the Shadow--Thoughts on What to Do(p. 323)
• Chapter 19 The Heart of the Matter(p. 327)
• Choosing Learning over Teaching(p. 328)
• The Struggle Is the Solution(p. 330)
• Insight Resides in Moments of Tension(p. 335)
• Capacities Bear More Fruit Than Deficiencies(p. 337)
• We Are Responsible for One Another's Learning(p. 338)
• Culture Changes in the Moment(p. 339)
• If Change Is So Wonderful, Why Don't You Go First?(p. 341)
• The Final Question Is One of Faith(p. 342)
• Appendix Another Checklist You Can Use(p. 343)
• To Get an Overview(p. 344)
• Before You Negotiate Your Next Contract, Remember ...(p. 346)
• Before You Go into the Data Collection and Discovery Phase of Your Next Project, Remember ...(p. 352)
• Before You Go into the Feedback Phase of Your Next Project, Remember ...(p. 357)
• When You Encounter Resistance, Remember ...(p. 360)
• Before You Go into the Implementation Phase of Your Next Project, Remember ...(p. 362)
• To Create an Ethical Practice, Remember ...(p. 366)
• Suggestions for Further Reading(p. 368)
• About the Author(p. 371)

Notas de autor provistas por Syndetics

He is a Fellow in Media Management at the University of Hertfordshire Business School, Global CBT production manager for Management Consultancy Service for PricewaterhouseCoopers and former Multimedia consultant to Shell International.

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