Descripciones mejoradas de Syndetics:

Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.

Tabla de contenidos provista por Syndetics

• 1 Introduction How to Manage a Hotel
• 2 Protecting the Assets: Guests, Employees, Structure and Contents
• 3 Protecting the Assets: Financial Controls
• 4 Managing Supply and Demand
• 5 Improving Employee Performance
• 6 Increasing Income: Revenue Management
• 7 Increasing Income: Cost Management
• 8 Improving Productivity
• 9 Managing Customer Service
• 10 Managing Quality