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Using a three-pronged approach of concepts, applications, and skill development, this text provides students with a solid foundation of management concepts and real skills they can use in the workplace. Through a variety of thought-provoking applications, Lussier challenges students to think critically and apply concepts to their own experiences. Proven skill-building exercises, behavioral models, self-assessments, and group exercises throughout the text help students realize their own managerial potential. The 15-chapter format is comprehensive enough for the one term course, but is also flexible enough to allow for additional readings, activities, or discussions.

Tabla de contenidos provista por Syndetics

• Preface(p. xiv)
• About the Author(p. xxiv)
• Part 1 Managing in a Global Internet Environment
• Chapter 1 Managing(p. 2)
• What Is Management?(p. 4)
• What Does It Take to Be a Successful Manager?(p. 6)
• What Do Managers Do?(p. 8)
• Differences Among Managers(p. 14)
• Managing in the Global Internet Environment(p. 17)
• Objectives of the Book(p. 18)
• Chapter Summary and Glossary(p. 20)
• Key Terms(p. 21)
• Review and Discussion Questions(p. 21)
• Objective Case: Microsoft Corporation(p. 21)
• Internet Exercises(p. 22)
• Behavior Model Video Exercise 1-1(p. 23)
• Skill-Building Exercise 1-1 Situational Management(p. 23)
• Self-Assessment Exercise 1-2 Determining Your Preferred Management Style(p. 23)
• Exercise 1-1 Getting to Know You(p. 29)
• Appendix A A Brief History of Management(p. 30)
• Classical Theory(p. 31)
• Behavioral Theory(p. 32)
• Management Science(p. 33)
• Integrative Perspective(p. 33)
• Comparing Theories(p. 35)
• Appendix Summary and Glossary(p. 35)
• Key Terms(p. 36)
• Chapter 2 Environment: Culture, Ethics, and Social Responsibility(p. 38)
• The Internal Environment(p. 40)
• Organizational Culture(p. 43)
• The External Environment(p. 47)
• Business Ethics(p. 51)
• Social Responsibility(p. 54)
• Chapter Summary and Glossary(p. 56)
• Key Terms(p. 58)
• Review and Discussion Questions(p. 58)
• Objective Case: Suntrust Banks(p. 58)
• Internet Exercises(p. 60)
• BusinessLink Video Case: Culture in an Organization--W.B. Doner(p. 61)
• Skill-Building Exercise 2-1 The Organizational Environment and Management Practices Analysis(p. 61)
• Exercise 2-1 Ethics and Whistle-Blowing(p. 62)
• Self-Assessment Exercise 2-1(p. 62)
• Chapter 3 The Global Environment and Entrepreneurship(p. 64)
• The Global Borderless Internet Environment(p. 66)
• Taking the Business Global(p. 71)
• Entrepreneurship(p. 73)
• Global Business Practices(p. 80)
• Global Diversity(p. 82)
• Chapter Summary and Glossary(p. 88)
• Key Terms(p. 89)
• Review and Discussion Questions(p. 89)
• Objective Case: Roger Beach--Unocal Corporation (76)(p. 89)
• Internet Exercises(p. 91)
• BusinessLink Video Case: Elderly Instruments(p. 91)
• Skill-Building Exercise 3-1 Selecting A New Venture(p. 92)
• Exercise 3-1 Cultural Diversity Awareness(p. 93)
• Part 2 Planning
• Chapter 4 Creative Problem Solving and Decision Making(p. 94)
• Problem Solving and Decision Making: An Overview(p. 96)
• Classify and Define the Problem or Opportunity(p. 99)
• Set Objectives and Criteria(p. 104)
• Generate Creative Alternatives(p. 105)
• Analyze Alternatives and Select the Most Feasible(p. 110)
• Plan, Implement the Decision, and Control(p. 114)
• Chapter Summary and Glossary(p. 115)
• Key Terms(p. 116)
• Review and Discussion Questions(p. 116)
• Objective Case: Carolyn Blakeslee's--Art Calendar(p. 117)
• Internet Exercises(p. 118)
• BusinessLink Video Case: Burke, Inc.(p. 119)
• Skill-Building Exercise 4-1 Making a Decision Using the Decision-Making Model(p. 119)
• Behavior Model Video Exercise 4-1(p. 120)
• Skill-Building Exercise 4-2 Situational Management: Decision Making(p. 121)
• Chapter 5 The Strategic and Operational Planning Process(p. 126)
• Planning(p. 128)
• Strategic and Operational Planning(p. 131)
• Analyzing the Environment(p. 134)
• Setting Objectives(p. 138)
• Corporate-Level Strategy(p. 141)
• Business-Level Strategy(p. 146)
• Functional-Level Operational Strategies(p. 151)
• Implementing and Controlling Strategies(p. 152)
• Chapter Summary and Glossary(p. 152)
• Key Terms(p. 154)
• Review and Discussion Questions(p. 154)
• Objective Case: Southwest Airlines(p. 155)
• Internet Exercises(p. 156)
• BusinessLink Video Case: Boyne, USA(p. 157)
• Skill-Building Exercise 5-1 Writing Objectives(p. 157)
• Skill-Building Exercise 5-2 Entrepreneurial Strategic Planning(p. 158)
• Appendix B Time Management(p. 160)
• Analyzing Time Use(p. 161)
• A Time Management System(p. 162)
• Time Management Techniques(p. 166)
• Self-Assessment Exercise B-1 Time Management Techniques(p. 166)
• Appendix Summary and Glossary(p. 168)
• Key Terms(p. 169)
• Skill-Building Exercise B-1 Time Management System(p. 169)
• Part 3 Organizing
• Chapter 6 Organizing and Delegating Work(p. 170)
• Principles of Organization(p. 172)
• Authority(p. 175)
• Organizational Design(p. 178)
• Job Design(p. 185)
• Organizing Yourself and Delegating(p. 188)
• Chapter Summary and Glossary(p. 194)
• Key Terms(p. 195)
• Review and Discussion Questions(p. 195)
• Objective Case: Cisco Systems(p. 196)
• Internet Exercises(p. 197)
• Skill-Building Exercise 6-1 Setting Priorities(p. 198)
• Behavior Model Video: 6-1(p. 199)
• Skill-Building Exercise 6-2 Delegating Authority(p. 200)
• Chapter 7 Managing Change: Innovation and Diversity(p. 202)
• Managing Change(p. 204)
• Innovation(p. 210)
• Diversity(p. 214)
• Organizational Development(p. 218)
• Chapter Summary and Glossary(p. 224)
• Key Terms(p. 225)
• Review and Discussion Questions(p. 225)
• Objective Case: Kodak(p. 225)
• Internet Exercises(p. 227)
• BusinessLink Video Case: Kropf Fruit Company(p. 228)
• Skill-Building Exercise 7-1 Identifying Resistance to Change(p. 228)
• Exercise 7-1 Diversity Training(p. 229)
• Chapter 8 Human Resources Management: Staffing(p. 232)
• The Human Resources Management Process(p. 234)
• Human Resources Planning(p. 237)
• Attracting Employees(p. 238)
• Developing Employees(p. 246)
• Retaining Employees(p. 253)
• Termination and Outplacement(p. 256)
• Chapter Summary and Glossary(p. 257)
• Key Terms(p. 258)
• Review and Discussion Questions(p. 258)
• Objective Case: Cunningham Communication, Inc.(p. 258)
• Internet Exercises(p. 260)
• Behavior Model Video 8-1(p. 261)
• Skill-Building Exercise 8-1 Selecting a Tennis Coach(p. 261)
• Behavior Model Video 8-2(p. 262)
• Skill-Building Exercise 8-2 Job Instructional Training(p. 262)
• Part 4 Leading
• Chapter 9 Organizational Behavior: Power, Politics, Conflict, and Stress(p. 264)
• Organizational Behavior(p. 266)
• Personality(p. 266)
• Perception(p. 268)
• Attitudes(p. 271)
• Power(p. 274)
• Organizational Politics(p. 277)
• Managing Conflict(p. 280)
• The Negotiating and Collaborating Conflict Management Styles(p. 285)
• Stress(p. 293)
• Chapter Summary and Glossary(p. 298)
• Key Terms(p. 298)
• Review and Discussion Questions(p. 299)
• Objective Case: Carlton Petersburg--Department of Leadership(p. 300)
• Internet Exercises(p. 301)
• BusinessLink Video Case: Negotiation--Enforcement Technology(p. 302)
• Skill-Building Exercise 9-1 Car Dealer Negotiation(p. 302)
• Behavior Model Video 9-1(p. 303)
• Skill-Building Exercise 9-2 Initiating Conflict Resolution(p. 303)
• Behavior Model Video 9-2(p. 305)
• Exercise 9-1 Improving Personality Traits(p. 305)
• Chapter 10 Team Leadership(p. 308)
• The Lesson of the Geese(p. 310)
• Groups and Teams and Performance(p. 310)
• Group Structure(p. 313)
• Group Process(p. 316)
• Group Development Stages and Leadership Styles(p. 322)
• Developing Groups into Teams(p. 324)
• Meeting Leadership Skills(p. 325)
• Chapter Summary and Glossary(p. 330)
• Key Terms(p. 331)
• Review and Discussion Questions(p. 331)
• Objective Case: Fine Furniture(p. 332)
• Internet Exercises(p. 333)
• BusinessLink Video Case: Valassis Communications(p. 334)
• Skill-Building Exercise 10-1 Group Situational Management(p. 334)
• Exercise 10-1 Group Performance(p. 338)
• Chapter 11 Communicating for Results(p. 340)
• Organizational Communication(p. 342)
• The Communication Process and Communication Barriers(p. 345)
• Message Transmission Channels(p. 348)
• Sending Messages(p. 352)
• Receiving Messages(p. 355)
• Responding to Messages(p. 358)
• Chapter Summary and Glossary(p. 363)
• Key Terms(p. 364)
• Review and Discussion Questions(p. 364)
• Objective Case: Unisys Corporation(p. 364)
• Internet Exercises(p. 366)
• Skill-Building Exercise 11-1 Giving Instructions(p. 367)
• Behavior Model Video Exercise 11-1(p. 368)
• Skill-Building Exercise 11-2 Situational Communications(p. 369)
• Chapter 12 Motivating for High Performance(p. 376)
• Motivation and Performance(p. 378)
• Content Motivation Theories(p. 381)
• Process Motivation Theories(p. 386)
• Reinforcement Theory(p. 389)
• Putting the Motivation Theories Together Within the Motivation Process(p. 395)
• Do Motivation Theories Apply Globally?(p. 396)
• Chapter Summary and Glossary(p. 396)
• Key Terms(p. 398)
• Review and Discussion Questions(p. 398)
• Objective Case: Friedmans Microwave Ovens(p. 398)
• Internet Exercises(p. 399)
• BusinessLink Video Case: Wainwright Industries(p. 400)
• Behavior Model Video: Giving Praise(p. 400)
• Skill-Building Exercise 12-1 Giving Praise(p. 400)
• Exercise 12-1 Job Motivators and Maintenance Factors(p. 401)
• Chapter 13 Leading With Influence(p. 404)
• Leadership and Trait Theory(p. 406)
• Behavioral Leadership Theories(p. 408)
• Situational Leadership Theories(p. 414)
• Putting the Leadership Theories Together(p. 422)
• Handling Complaints(p. 422)
• Chapter Summary and Glossary(p. 425)
• Key Terms(p. 427)
• Review and Discussion Questions(p. 427)
• Objective Case: Wilson Sporting Goods(p. 427)
• Internet Exercises(p. 429)
• BusinessLink Video Case: The Vermont Teddy Bear Company(p. 429)
• Behavior Model Video(p. 429)
• Skill-Building Exercise 13-1 The Situational Leadership Model(p. 429)
• Skill-Building Exercise 13-2 Handling Complaints(p. 430)
• Part 5 Controlling
• Chapter 14 Control Systems: Financial and Human(p. 432)
• Organizational and Functional Area Control Systems(p. 434)
• Establishing Control Systems(p. 437)
• Financial Controls(p. 444)
• Human Controls(p. 447)
• Productivity(p. 453)
• Chapter Summary and Glossary(p. 458)
• Key Terms(p. 459)
• Review and Discussion Questions(p. 459)
• Objective Case: Rodriguez Clothes Manufacturing(p. 460)
• Internet Exercises(p. 461)
• BusinessLink Video Case: Sunshine Cleaning Systems 1(p. 462)
• Skill-Building Exercise 14-1 Bolton Control System(p. 462)
• Behavior Model Video 14-1 Coaching(p. 464)
• Skill-Building Exercise 14-2 Coaching(p. 464)
• Behavior Model Video 14-2 Discipline(p. 465)
• Skill-Building Exercise 14-3 Disciplining(p. 466)
• Chapter 15 Operations, Quality, Technology and Information Systems(p. 468)
• Time-Based Competition and Operations(p. 470)
• Classifying Operations Systems(p. 471)
• Designing Operations Systems(p. 475)
• Managing Operations Systems(p. 480)
• Quality Control(p. 487)
• Technology and Information Systems(p. 491)
• Information Networks and Technology(p. 494)
• Chapter Summary and Glossary(p. 497)
• Key Terms(p. 499)
• Review and Discussion Questions(p. 499)
• Objective Case: DotCom Failure Lessons(p. 500)
• Internet Exercises(p. 501)
• BusinessLink Video Case: Mercedes-Benz(p. 502)
• Skill-Building Exercise 15-1 Developing a Plan To Open a Record Shop(p. 502)
• Skill-Building Exercise 15-2 Economic Order Quantity(p. 504)
• Appendix C Internet Basics(p. 505)
• Why You Need to Use the Internet(p. 505)
• The Internet and Its Software(p. 506)
• Options for Doing Internet Exercises in Class(p. 509)
• Appendix D How to Research Case Material Using the Internet(p. 511)
• Web-Skepticism(p. 511)
• The Internet and Its Software(p. 511)
• Internet Research Tutorial(p. 511)
• Company Web Sites(p. 512)
• Limitation of Web Sites/Need for Other Sources(p. 512)
• Finding Company Information on the Internet(p. 512)
• Referencing Internet Material(p. 513)
• Endnotes(p. 514)
• Glossary(p. 543)
• Index(p. 549)