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Supervision: Concepts and Practices of Management, 9th Edition provides the skills and knowledge base that students need to become supervisors in today's changing work environment. The text focuses on practical skills in examining the functions of management and how they are applied to both individuals and teams. The authors avoid using confusing terminology or multiple perspectives, instead presenting the tools that are clearly most appropriate for the task at hand. Change in the workplace and the world at large constantly present supervisors with new challenges. Supervision, 9th edition prepares supervisors to successfully address these demands.

Tabla de contenidos provista por Syndetics

• Part 1 Supervisory Management overview(p. 1)
• Chapter 1 Supervising in Uncertain Times(p. 2)
• What Does It Mean to Be a Supervisor in Uncertain Times?(p. 4)
• Schools of Management Thought(p. 6)
• Factors and Trends Affecting the Role of the Supervisor(p. 10)
• Supervision: A Professional Perspective(p. 23)
• Appendix Getting into Supervision(p. 28)
• Chapter 2 The Managerial Functions(p. 34)
• The Person in the Middle(p. 36)
• Managerial Skills Make the Difference(p. 36)
• Functions of Management(p. 39)
• The Supervisor as Team Leader(p. 44)
• Managers and Leaders: Are They Different?(p. 45)
• Managerial Authority(p. 46)
• Power--The Ability to Influence Others(p. 48)
• Coordination(p. 49)
• Part 1 Cases(p. 57)
• 1-1 The Opportunity of a Lifetime?(p. 57)
• 1-2 From Shift Leader to Management: Can I Make the Transition?(p. 58)
• 1-3 A Job Made Just For Me(p. 59)
• 1-4 Fear of Being Passed on the Corporate Ladder(p. 61)
• 1-5 The Socializing Supervisor(p. 62)
• 1-6 Coping with the New Manager(p. 63)
• 1-7 Shadowing the Boss For a Day(p. 65)
• 1-8 Losing Your Cool!(p. 68)
• Part 2 Supervisory Essentials(p. 71)
• Chapter 3 Communication: The Vital Link in Supervisory Management(p. 72)
• Need for Effective Communication(p. 74)
• Channels of the Communication Network(p. 77)
• Methods of Communication(p. 82)
• Barriers to Effective Communication(p. 85)
• Overcoming Barriers to Effective Communication(p. 91)
• Chapter 4 Motivational Principles as Applied to Supervision(p. 102)
• Determinants of Human Behavior(p. 104)
• Understanding Motivation and Human Behavior(p. 107)
• Coping With Difficult People(p. 117)
• Using the ABCs to Shape Employee Behavior(p. 119)
• Comparing Theory X and Theory Y(p. 122)
• Supervisory Approaches for Attaining Positive Employee Motivation(p. 124)
• Chapter 5 Solving Problems: Decision Making and the Supervisor(p. 137)
• The Importance of Decision-Making Skills(p. 139)
• Types of Decisions(p. 140)
• The Decision-Making Process(p. 142)
• Time Impacts the Decision-Making Process(p. 154)
• Appendix The Fishbone Process(p. 158)
• Chapter 6 Positive Discipline(p. 161)
• The Basis and Importance of Positive Discipline(p. 163)
• Identifying and Confronting Disciplinary Situations(p. 165)
• The Disciplinary Process and Just Cause(p. 170)
• Practicing Progressive Discipline(p. 174)
• Applying the Hot Stove Rule(p. 179)
• Documentation and the Right to Appeal(p. 184)
• Discipline Without Punishment(p. 185)
• Part 2 Cases(p. 191)
• 2-1 Barry Automotive's Glendale Plant: The Picnic Conversation(p. 191)
• 2-2 Abusive Rumors(p. 191)
• 2-3 The Little Things Add Up!(p. 192)
• 2-4 Supervisory Humor(p. 193)
• 2-5 To Accept or Not to Accept(p. 195)
• 2-6 Sanders Supermarkets: Work That Fell into a Crack(p. 195)
• 2-7 Community Medical Center: Preferential Treatment(p. 196)
• 2-8 Fear or Exaggeration?(p. 197)
• Part 3 Planning and Organizing(p. 199)
• Chapter 7 Supervisory Planning(p. 200)
• Management Functions Begin with Planning(p. 202)
• The Strategic-Planning Process(p. 202)
• All Managerial Levels Perform the Planning Function(p. 204)
• Organizational Goals and Objectives(p. 207)
• Management by Objectives--A System for Participative Management(p. 208)
• Types of Plans(p. 211)
• Supervisory Planning For Resource Use(p. 218)
• Planning for Quality Improvement and Knowledge Management(p. 228)
• Crisis Management: Planning Required(p. 229)
• Appendix How to Use Time More Effectively(p. 238)
• Chapter 8 Supervisory Organizing at the Departmental Level(p. 241)
• Organizing as an Essential Managerial Function(p. 243)
• Informal Organization(p. 245)
• Unity of Command and Authority Relationships(p. 246)
• The Span-of-Management Principle(p. 247)
• Departmentation(p. 251)
• The Matrix-Type Organizational Structure(p. 255)
• Planning the "Ideal" Departmental Structure(p. 258)
• Organizational Tools and Their Applications(p. 259)
• Organizational Principles in an Era of Organizational Downsizings(p. 264)
• Chapter 9 Managing Meetings(p. 271)
• Meetings and Committees in an Electronic Age(p. 273)
• Meeting Types(p. 274)
• Committees: Types, Compositions, and Sizes(p. 276)
• Leading Effective Problem-Solving Meetings(p. 278)
• Managing Meetings with the Boss(p. 288)
• Chapter 10 The Labor Union and the Supervisor(p. 294)
• Labor Unions Are Still Part of Supervisory Organizational Concerns(p. 296)
• Understanding Employee Efforts to Unionize(p. 299)
• Union-Organizing Efforts and the Supervisor(p. 301)
• The Supervisor's Involvement in Union-Management Relationships(p. 302)
• The Supervisor's Limited Role in Labor Agreement Negotiations(p. 303)
• The Supervisor's Major Role in Labor Agreement Application(p. 304)
• The Shop Steward and the Supervisor(p. 308)
• Part 3 Cases(p. 315)
• 3-1 Barry Automotive's Allisonville Plant: Balancing Production, Quality, and Inventory(p. 315)
• 3-2 Romance on the Assembly Line(p. 316)
• 3-3 Sanders Supermarkets Store 16: What Ever Happened to Planning and Control?(p. 317)
• 3-4 Break Time Is My Time(p. 319)
• 3-5 The Busy Manager(p. 320)
• 3-6 Sanders Supermarkets Store 32: Why Have Another Meeting?(p. 321)
• 3-7 Can the Company Avoid Unionization?(p. 323)
• 3-8 Asset Elimination(p. 324)
• Part 4 Staffing(p. 327)
• Chapter 11 The Supervisor and Employee Recruitment, Selection, Orientation, and Training(p. 328)
• The Staffing Function and the Human Resources Department(p. 330)
• Preparing to Meet Staffing Needs(p. 331)
• Interviewing and Choosing from among Qualified Applicants(p. 335)
• Preparing for a Selection Interview(p. 338)
• Making the Hiring Decision(p. 348)
• Orienting New Employees(p. 350)
• Training and Developing Employees(p. 354)
• Chapter 12 Performance Management: Appraising, Coaching, Promoting, and Compensating(p. 365)
• The Performance Management Process(p. 367)
• The Employee Performance Appraisal(p. 368)
• Timing Performance Appraisals(p. 372)
• Advantages of a Formal Appraisal System(p. 373)
• The Performance Appraisal Process(p. 374)
• The Appraisal Meeting(p. 379)
• Managing Performance Appraisal Results: Coaching Employees(p. 385)
• Managing Performance Appraisal Results: Promoting Employees(p. 387)
• Managing the Results of Performance Appraisal: Compensating Employees(p. 390)
• Part 4 Cases(p. 403)
• 4-1 Why Won't Anyone Hire Dean?(p. 403)
• 4-2 Harry Brown's Delicate Choice(p. 404)
• 4-3 From Part Time to Full Time?(p. 405)
• 4-4 The Stress Interview Approach(p. 406)
• 4-5 Sanders Supermarkets Store 21: Orientation of a New Employee(p. 407)
• 4-6 I Hate Performance Appraisals!(p. 408)
• 4-7 Sanders Supermarkets Store 13: Who Should Be Promoted to Head Stock Clerk?(p. 409)
• 4-8 It's Not Fair!(p. 411)
• Part 5 Leading(p. 413)
• Chapter 13 Supervisory Leadership and the Management of Change(p. 414)
• Leadership: The Core of Supervisory Management(p. 416)
• Contemporary Thoughts on Leadership(p. 418)
• The Process of Delegation(p. 421)
• Delegation by the Supervisor(p. 424)
• Approaches to Supervisory Leadership(p. 427)
• Introducing Change(p. 434)
• Chapter 14 Managing Work Groups: Teamwork, Morale, and Counseling(p. 446)
• Understanding Work Groups and Their Importance(p. 448)
• Classifications of Work Groups(p. 449)
• Research Insights for Managing Work Groups(p. 450)
• Understanding and Maintaining Employee Morale(p. 455)
• Factors Influencing Morale(p. 458)
• Assessing Employee Morale(p. 460)
• The Supervisor's Counseling Role(p. 464)
• Programs for Employees with Personal and Work-Related Problems(p. 465)
• Chapter 15 Supervising a Diverse Workforce(p. 478)
• Managing Diversity Is the Bottom-Line Concern(p. 480)
• Protected-Group Employees and Supervising Diversity(p. 481)
• Supervising Racial and Ethnic Minorities(p. 485)
• Supervising Women(p. 488)
• Supervising Employees with Disabilities(p. 495)
• Supervising Older Workers and Employees with Differing Religious Beliefs(p. 498)
• Protected-Group Supervisors(p. 500)
• Understanding Reverse Discrimination(p. 501)
• Supervising Well: The Overriding Consideration(p. 502)
• Part 5 Cases(p. 510)
• 5-1 A Rose Has Its Thorns(p. 510)
• 5-2 The Micromanager(p. 511)
• 5-3 The Interfering Administrative Assistant(p. 512)
• 5-4 A Group Decision Baffles the Supervisor(p. 513)
• 5-5 Who Needs TQM?(p. 514)
• 5-6 Sanders Supermarkets: Sexual Harassment in the Accounting Office(p. 515)
• 5-7 The Birth Announcement(p. 516)
• 5-8 Is She on Our Team or Isn't She?(p. 518)
• Part 6 Controlling(p. 520)
• Chapter 16 Fundamentals of Controlling(p. 521)
• The Supervisor's Role in Controlling(p. 523)
• Time Factor Control Mechanisms(p. 525)
• Characteristics of Effective Controls(p. 527)
• Steps in the Control Process(p. 529)
• Budgetary Control(p. 537)
• Cost Control and the Supervisor(p. 539)
• Other Control Areas(p. 542)
• Chapter 17 Resolving Conflicts in the Workplace(p. 550)
• Disagreements and Conflicts Are a Part of the Workplace(p. 552)
• Resolving Conflicts Successfully Requires Effective Communication(p. 554)
• Complaints and Grievances in Supervision(p. 558)
• Procedures for Resolving Grievances and Complaints(p. 559)
• The Supervisor and the Significant First Step in Resolving Complaints and Grievances(p. 563)
• Supervisory Guidelines for Resolving Complaints and Grievances(p. 565)
• Part 6 Cases(p. 576)
• 6-1 Resistance to a Work Sampling Program(p. 576)
• 6-2 Sanders Supermarkets Store: Locker-Room Theft(p. 577)
• 6-3 Stop the Union!(p. 579)
• 6-4 The Altered Suggestion(p. 579)
• 6-5 Frederick, Where Are Thou?(p. 580)
• 6-6 Resentment Toward the Black Supervisor(p. 582)
• 6-7 AIDS Phobia(p. 583)
• 6-8 Sanders Supermarket Store 21: The Speedy Stock Clerk(p. 584)
• Glossary(p. 587)
• Index(p. 593)