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This is the new edition of a textbook that addresses the human relations issues that may be faced by those who go into the world of business. Mostly consisting of advice on how to successfully advance one's career, the work includes sections on the interrelationship of career and personal success, t

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• Preface(p. ix)
• About the Author(p. xv)
• Part 1 Understanding and Managing Yourself
• 1 Human Relations and Yourself(p. 1)
• How Work and Personal Life Influence Each Other(p. 2)
• Human Relations Begins with Self-Understanding(p. 4)
• Your Self-Concept: What You Think of You(p. 10)
• The Nature and Consequences of Self-Esteem(p. 12)
• How to Enhance Self-Esteem(p. 16)
• Potential Disadvantages of Preoccupation with the Self(p. 20)
• How Studying Human Relations Can Help You(p. 21)
• Summary(p. 22)
• References(p. 24)
• Additional Reading(p. 27)
• 2 Self-Motivation and Goal Setting(p. 29)
• How Needs and Motives Influence Motivation(p. 30)
• Maslow's Need Hierarchy(p. 36)
• Goals and Motivation(p. 37)
• Goal Setting on the Job(p. 40)
• Personal Goal Setting(p. 43)
• Guidelines for Goal Setting(p. 46)
• Problems Sometimes Created by Goals(p. 48)
• Self-Motivation Techniques(p. 49)
• Developing the Self-Discipline to Achieve Goals and Stay Motivated(p. 51)
• Summary(p. 53)
• References(p. 57)
• Additional Reading(p. 59)
• 3 Problem Solving and Creativity(p. 61)
• Personal Characteristics That Influence Your Problem-Solving Ability(p. 63)
• Problem-Solving Styles(p. 67)
• Problem-Solving and Decision-Making Steps(p. 69)
• Creativity in Decision Making(p. 75)
• Measuring Your Creative Potential(p. 75)
• Improving Your Creativity(p. 83)
• Summary(p. 91)
• References(p. 95)
• Additional Reading(p. 97)
• 4 Achieving Wellness and Managing Stress(p. 99)
• Strategies for Achieving Wellness(p. 100)
• The Physiology and Consequences of Stress(p. 108)
• Sources of Stress in Personal Life(p. 112)
• Personality Factors and Stress-Proneness(p. 115)
• Sources of Work Stress(p. 116)
• Managing Stress(p. 122)
• Summary(p. 127)
• References(p. 129)
• Additional Reading(p. 133)
• 5 Dealing with Personal Problems(p. 135)
• Self-Defeating Behavior(p. 137)
• Understanding and Controlling Addictions(p. 143)
• Coping with the Loss of a Relationship(p. 152)
• Absenteeism and Tardiness(p. 154)
• Depression and Neurobiological Disorders(p. 155)
• Dealing with Anger(p. 158)
• Summary(p. 160)
• References(p. 163)
• Additional Reading(p. 166)
• Part 2 Dealing Effectively with People
• 6 Communicating with People(p. 167)
• How Communication Takes Place(p. 169)
• Nonverbal Communication (Sending and Receiving Silent Messages)(p. 170)
• Interpersonal Communication and Information Technology(p. 176)
• Roadblocks to Communication(p. 180)
• Building Bridges to Communication(p. 185)
• Enhancing Your Listening Skills(p. 192)
• Overcoming Gender Barriers to Communication(p. 193)
• Summary(p. 196)
• References(p. 200)
• Additional Reading(p. 201)
• 7 Handling Conflict and Being Assertive(p. 203)
• Why So Much Conflict Exists(p. 204)
• Advantages and Disadvantages of Conflict(p. 212)
• Techniques for Resolving Conflicts(p. 214)
• Developing Assertiveness(p. 221)
• Summary(p. 226)
• References(p. 231)
• Additional Reading(p. 232)
• 8 Getting Along with Your Manager, Coworkers, and Customers(p. 233)
• Developing a Good Relationship with Your Manager or Team Leader(p. 235)
• Coping with a Problem Manager(p. 242)
• Building Good Coworker Relationships(p. 245)
• Building Good Relationships with Customers(p. 255)
• Summary(p. 259)
• References(p. 263)
• Additional Reading(p. 264)
• 9 Developing Cross-Cultural Competency(p. 267)
• Major Dimensions of Differences in Cultural Values(p. 268)
• Barriers to Good Cross-Cultural Relations(p. 272)
• Approaches to Improving Cross-Cultural Relations(p. 274)
• Overcoming Cross-Cultural Communication Barriers(p. 283)
• Summary(p. 285)
• References(p. 287)
• Additional Reading(p. 290)
• Part 3 Developing Career Thrust
• 10 Choosing a Career and Developing a Portfolio Career(p. 291)
• Self-Knowledge and Choosing a Career(p. 292)
• Finding Out about Occupations(p. 299)
• Data, People, or Things(p. 303)
• Developing a Portfolio Career and Career Switching(p. 304)
• Eight Suggestions for Career Preparation(p. 308)
• Summary(p. 309)
• References(p. 313)
• Additional Reading(p. 313)
• 11 Conducting a Job Search(p. 315)
• Targeting Your Job Search(p. 316)
• Qualifications Sought by Employers(p. 318)
• Job-Finding Methods(p. 318)
• Cover Letters(p. 325)
• Preparing an Effective Job Resume(p. 326)
• The Successful Job Interview(p. 334)
• Psychological Testing and the Physical Exam(p. 338)
• Managing the Downside of Conducting a Job Search(p. 341)
• Summary(p. 342)
• References(p. 344)
• Additional Reading(p. 347)
• 12 Developing Good Work Habits(p. 349)
• Dealing with Procrastination(p. 351)
• Developing Proper Attitudes and Values(p. 355)
• Time Management Techniques(p. 359)
• Overcoming Time Wasters(p. 366)
• Summary(p. 369)
• References(p. 374)
• Additional Reading(p. 375)
• 13 Getting Ahead in Your Career(p. 377)
• The New Model of Career Advancement(p. 378)
• Taking Control of Yourself(p. 380)
• Exerting Control over the Outside World(p. 389)
• Dealing with Hidden Barriers to Advancement(p. 399)
• Summary(p. 401)
• References(p. 403)
• Additional Reading(p. 406)
• 14 Developing Self-Confidence and Becoming a Leader(p. 407)
• The Importance of Self-Confidence and Self-Efficacy(p. 409)
• Developing Self-Confidence(p. 409)
• Leadership and Being a Leader(p. 415)
• Developing Your Leadership Potential(p. 427)
• Summary(p. 429)
• References(p. 432)
• Additional Reading(p. 433)
• Part 4 Managing Your Personal Life
• 15 Managing Your Personal Finances(p. 435)
• Your Personal Financial Plan(p. 436)
• Basic Investment Principles(p. 441)
• Choosing Your Investments(p. 443)
• Managing and Preventing Debt(p. 454)
• How to Retire Rich(p. 460)
• Summary(p. 463)
• References(p. 467)
• Additional Reading(p. 467)
• 16 Finding Happiness and Enhancing Your Personal Life(p. 469)
• Achieving Happiness(p. 470)
• A Planned Approach to Finding a Relationship(p. 476)
• Why People Are Attracted to One Another(p. 480)
• Working Out Issues within Relationships(p. 484)
• Meeting the Challenges of Being a Two-Income Couple(p. 486)
• Keeping Your Relationship Vibrant(p. 488)
• Summary(p. 493)
• References(p. 498)
• Additional Reading(p. 499)
• Glossary(p. 501)
• Index(p. 509)

Notas de autor provistas por Syndetics

Andrew J. DuBrin. An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in business psychology. His research has been reported in Entrepreneur, Psychology Today, The Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers. An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership and organizational behavior at the Rochester Institute of Technology.