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This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior. Effective Human Relations balances proven fundamentals with new practices, preparing students for success in an unpredictable business environment. The Ninth Edition features the authors' popular Total Person approach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning.

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• Note: Each chapter includes a Summary, Career Corner, Key Terms, Review Questions, Application Exercises, and an Internet Exercise
• I Human Relations: The Key to Personal Growth and Career Success
• 1 Introduction to Human Relations
• The Nature, Purpose, and Importance of Human Relations
• The Forces Influencing Behavior at Work
• The Development of the Human Relations
• Movement Major Themes in Human Relations
• Human Relations: Benefits to You
• Case 1.1 Challenges in the New Economy
• Case 1.2 In Search of Work/Life Balance
• 2 Improving Personal and Organizational Communications
• Advanced Technology's
• Impact on Communication
• The Communication Process
• Communication Filters
• How to Improve Personal Communication
• Communications in Organizations
• Communicating via Technology
• Case 2.1 Cybersurveillance: Big Brother Is Watching!
• Case 2.2 Reading Nonverbal Cues
• II Career Success Begins with Knowing Yourself
• 3 Understanding Your Communication Style
• Communication Styles: An Introduction
• The Communication Style Model Versatility: The Third Dimension
• A Final Word of Caution
• Case 3.1 Steve Ballmer Keeps the Good Times
• Rolling at Microsoft
• Case 3.2 Communication Style
• Training Builds Teamwork
• 4 Building High Self-Esteem
• The Power of Self-Esteem
• Self-Esteem Influences Your Behavior
• How to Build Self-Esteem
• Organizations Can Help
• Case 4.1 "Popeye" Lives On
• Case 4.2 Find Your Yoda
• 5 Personal Values Influence Ethical Choices
• Character, Integrity, and Moral Development
• How Personal Values Are Formed Values
• Conflicts Personal Values and Ethical Choices
• Corporate Values and Ethical Choices
• Values and Ethics in International Business
• Case 5.1 Character Counts as Much as Credentials
• Case 5.2 To Get to the Bottom of the Scandal, Go to the Top
• 6 Attitudes Can Shape Your Life Attitudes
• Can Be Learned How Attitudes Are Formed
• Attitudes Valued by Employers
• How to Change Attitudes
• Organizations' Efforts
• Toward Improving Employees'
• Attitudes A Final Word
• Case 6.1 Where Is My Stability?
• Case 6.2 Life Is Good at the Pike Place Fish Market
• 7 Motivating Yourself and Others
• The Complex Nature of Motivation
• Influential Motivational Theories
• Contemporary Employee Motivation Strategies
• Self-Motivation Strategies
• Case 7.1 Motivating Employees
• During Tough Times
• Case 7.2 Let the People Have the Power
• III Personal Strategies for Improving Human Relations
• 8 Improving Interpersonal Relations with Constructive Self-Disclosure
• Self-Disclosure: An Introduction
• The Johari Window: A Model for Self-Understanding
• Appropriate Self-Disclosure
• Barriers to Self-Disclosure in an Organizational Setting
• Practice Self-Disclosure
• Case 8.1 the Art of Giving Criticism
• Case 8.2 360-Degree Feedback Uncovers Blind Spots
• 9 Achieving Emotional Balance in a Chaotic World Emotions--
• An Introduction Factors That Influence Our Emotions
• Coping with Your Anger and the Anger of Others
• Violence in the Workplace
• Emotional Styles Strategies for Achieving Emotional Control
• Case 9.1 Coping with Grief
• Case 9.2 Helping Employees Who Behave Badly
• 10 Building Stronger Relationships with Positive Energy
• How Positive Energy Contributes to Improved Interpersonal Relationships
• Our Need for Positive Experiences
• Positive Reinforcement--
• A Powerful Affirmation Barriers to Positive Reinforcement
• Rewarding Individual and Team Performance
• Case 10.1 Incentives: The Good, the Bad, and the Ugly
• Case 10.2 Improving Quality with Suggestions
• 11 Developing a Professional Presence Professional Presence--
• An Introduction
• The Image You Project
• Case 11.1 The Importance of Class
• Case 11.2 Do You Want to Be Your Own Brand?
• IV If We All Work Together
• 12 Team Building: A Leadership Strategy
• Leadership Challenges in a Changing Workplace
• Basic Beliefs About Teamwork
• Team Building Skills for Leaders
• Situational Leadership Teamwork: The Employee's Role
• Case 12.1 Coaching to Improve Human Performance
• Case 12.2 Can You Become a Leader?
• 13 Resolving Conflict and Dealing with Difficult People
• A New View of Conflict
• Finding the Root of the Conflict
• Learn to Negotiate
• Effectively Conflict
• Resolution Process
• The Role of Labor Unions in Conflict Resolution
• Case 13.1 Couples Combat
• Case 13.2 Personal Assertiveness Pays Off
• V Special Challenges in Human Relations
• 14 Responding to Personal and Work-Related Stress
• The Stress Factor in Your Life
• Major Causes of Stress
• Assessing the Stress in Your Life
• Stress Management Strategies
• Coping with Psychological Disorders
• Case 14.1 Work/Life Balance in a Chaotic World
• Case 14.2 Drugs on Campus
• 15 Valuing Work Force Diversity
• Work Force Diversity--
• A Definition Prejudiced Attitudes
• The Many Forms of Discrimination
• The Issue of Valuing Diversity
• Managing Diversity
• Affirmative Action: Yesterday and Today
• Case 15.1 Quality Education Through Enhanced Diversity
• Case 15.2 Xenophobia: Fear of Foreigners
• 16 The Changing Roles of Men and Women Traditional Roles
• Are Changing Problems
• Facing Women in Organizations
• Problems Facing Men in Organizations
• Challenges and Opportunities for Working Men and Women
• How to Cope with Gender-Biased Behavior
• Learn to Understand and Respect Gender Differences
• Case 16.1 Salomon Smith Barney Learns the Hard Way
• Case 16.2 Creating a Balance
• VI You Can Plan for Success
• 17 A Life Plan for Effective Human Relations
• Achieving Balance in a Chaotic World
• Toward a New Definition of Success
• Toward Right Livelihood Developing a Healthy
• Lifestyle Planning for Changes in Your Life
• The Choice Is Yours
• Case 17.1 Friendships as a Source of Positive Energy