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Administración y control de la calidad James R. Evans, William M. Lindsay ; traducción de Gabriel Sánchez García.
Detalles de publicación: México International Thomson Editores c1999.Edición: 4th edDescripción: 1 v. (various pagings) ill. 26 cmISBN:- 9687529679
- 658.562 E9242m4 E 21
- TS156 .E93 1999
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Mons. Iñaki Mallona (Arecibo) Colección General ab | 658.562 E9242m4 E (Navegar estantería(Abre debajo)) | Disponible | 60000003006522 |
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Descripciones mejoradas de Syndetics:
Evans/Lindsay is a market leader in the TQM field. James Evans, a well-known author, is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the entire book is heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality, as reflected in the Baldrige Award, provide the best overall synthesis of the concept of quality. Management and Control of Quality presents an up-to-date, managerially-oriented, integrated view of quality management while also blending in a variety of technical topics.
Includes bibliographical references and index.
Tabla de contenidos provista por Syndetics
- 1 Introduction to Quality
- 2 Quality in Manufacturing and Service Systems
- 3 Quality Management Philosophies
- 4 Managing for Quality and High Performance
- 5 Focusing on Customers
- 6 Leadership and Strategic Planning
- 7 Human Resource Development and Management
- 8 Process Management
- 9 Tools for Process Management
- 10 Measurement and Strategic Information Management
- 11 Building and sustaining Total Quality Organizations
- 12 Quality Assurance and Control
- 13 Fundamentals of Statistical Process Control
- 14 Additional Topics in Statistical Process Control
- 15 Reliability