Descripciones mejoradas de Syndetics:

Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

Tabla de contenidos provista por Syndetics

• Preface
• Acknowledgments
• Chapter 1 Introduction to Hotel Management
• Chapter 2 Hotel Organization and the Front Office Manager
• Chapter 3 Effective Interdepartmental Communications
• Chapter 4 Property Management Systems
• Chapter 5 Systemwide Reservations
• Chapter 6 Revenue Management
• Chapter 7 Guest Registration
• Chapter 8 Managing the Financials
• Chapter 9 Guest Checkout
• Chapter 10 Preparation and Review of the Night Audit
• Chapter 11 Managing Hospitality
• Chapter 12 Training for Hospitality
• Chapter 13 Promoting In-house Sales
• Chapter 14 Security
• Chapter 15 Executive Housekeeping
• Glossary
• Index

Notas de autor provistas por Syndetics

James A. Bardi, EdD, Cha, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University