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For courses in Supervisory Management, Supervision, and First-Line Management. Written by well-respected educators in the field, this skills-focused introduction to supervision captures the reality of supervising in the 2000s. It takes students on the job by first explaining the job of supervisor and then featuring a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision--e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in instructional aids and experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive. NOW PACKAGED WITH EACH NEW STUDENT TEXT Self-Assessment Library v. 2.0 CD-ROM now accompanies each Robbins, Supervision Today 4e textbook. This unique easy-to-use assessment tool allows you to assess your knowledge, beliefs, feelings, and actions in regard to a wide range of personal skills, abilities, and interests. Automatically graded, self-scoring exercises. Generates individual analysis, which can be printed or emailed. Me?, Working With Others, and Life in Organizations as listed in the Table of Contents.

Tabla de contenidos provista por Syndetics

• I Introduction
• 1 The Supervisor's Job and Challenges for the 21st Century
• II Planning and Control
• 2 Supervisory Planning and Time Management
• 3 Designing and Implementing Controls
• 4 Problem Solving and Decision Making
• 5 Total Quality Management
• III Organizing, Staffing, and Employee Development
• 6 Organizing an Effective Department
• 7 Acquiring the Right People
• 8 Appraising Employee Performance
• 9 Developing Your People
• IV Stimulating Individual and Group Performance
• 10 Motivating Your People
• 11 Providing Leadership
• 12 Communicating Effectively
• 13 Managing Groups and Work Teams
• V Coping With Workplace Dynamics
• 14 Managing Conflict and Politics
• 15 Managing Change and Stress
• 16 Counseling Employees
• 17 Disciplining Employees
• 18 The Supervisor's Role in Labor Relations
• VI Personal Development
• 19 Managing Your Career
• Job Guide
• Glossary
• Index