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This text-workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text, (2) practical workbook, and (3) self-teaching grammar/mechanics handbook. The chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports, and resumes. This new edition features increased coverage of contemporary business communication issues including oral communication, electronic forms of communication, diversity and ethics.

Tabla de contenidos provista por Syndetics

• Unit 1 Laying Communication Foundations
• 1 Building Your Career Success with Communication Skills
• Unit 2 The Writing Process
• 2 Creating Business Messages
• 3 Improving Writing Techniques
• 4 Revising and Proofreading Business Messages
• Unit 3 Corresponding At Work
• 5 E-Mail and Memorandums
• 6 Direct Letters and Goodwill Messages
• 7 Persuasive Messages
• 8 Negative Messages
• Unit 4 Reporting Workplace Data
• 9 Informal Reports
• 10 Proposals and Formal Reports
• Unit 5 Developing Speaking And Technology Skills
• 11 Communicating in Person, in Meetings, by Telephone, and Digitally
• 12 Making Oral Presentations
• Unit 6 Employment Communication
• 13 The Job Search, RTsumTs, and Job Application Messages
• 14 Employment Interviewing and Follow-Up Messages
• Appendix A Reference Guide to Document Formats
• Appendix B Correction Symbols and Proofreading Marks
• Appendix C Documentation Formats. Grammar Mechanics Handbook
• Key to Grammar Mechanics Checkups