Descripciones mejoradas de Syndetics:

This book will teach you the techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

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• Part 1 The Case for Accountability
• Getting Work Done
• Through Others
• Gathering Feedback
• Part 2 The Manager/Employee Relationship
• Establishing Positive Expectations
• Creating Rapport Using the Pacing Technique
• Improving Listening Skills
• Common Responses and Their Risks
• Defusing Emotion Through Active Listening
• Lessening Employee Dependency
• Developing Relationship Contracts
• Part 3 Leadership & Management Skills
• Defining Leadership
• Setting Goals to Communicate Your Vision
• Involving Employees to Create Buy-In
• Determining the Action Steps
• Empowering Employees Through Delegating
• Recovering and Learning from Mistakes
• Part 4 Communication Tools That Build Accountability
• Matching Personality Type
• Communicating Win-Win Messages
• Giving Strokes to Get Results
• Confronting Unacceptable Behavior
• Performing a Relationship Audit
• Part 5 Follow-Up Ideas for Skill Development
• Maintain Your Momentum
• Establish an Action Plan
• Reward Yourself
• Continue to Work at It
• Appendix
• Author's Notes on the Case Studies
• Author's Suggested
• Responses to Exercises
• Recommended Reading