Descripciones mejoradas de Syndetics:

NEW EDITION, REVISED AND UPDATED

Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies--from A to Z--that managers can use to address their employees' real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love 'Em or Lose 'Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

Tabla de contenidos provista por Syndetics

• Preface(p. xi)
• Introduction: A.J.'s Exit(p. 1)
• 1 Ask, What Keeps You? Do you know what they want?(p. 5)
• 2 Buck, It Stops Here: Who's in charge of keeping them?(p. 16)
• 3 Careers, Support Growth: Are you building their future or are you in the way?(p. 23)
• 4 Dignity, Show Respect: Do they know that you respect them?(p. 33)
• 5 Enrich, Energize the Job: Do your people have to leave to find growth and challenge?(p. 42)
• 6 Family, Get Friendly: Avoid making your employees choose between work and family life(p. 50)
• 7 Goals, Expand Options: There are five career paths other than up(p. 58)
• 8 Hire, Fit Is It: Make a match or start from scratch(p. 68)
• 9 Information, Share It: Do you have it? Do you hoard it?(p. 81)
• 10 Jerk, Don't Be One: Are you one?(p. 89)
• 11 Kicks, Get Some: Are we having fun yet?(p. 98)
• 12 Link, Create Connections: If you build them, they will stay(p. 107)
• 13 Mentor, Be One: Are they learning from you?(p. 117)
• 14 Numbers, Run Them: Calculate the cost of loss(p. 126)
• 15 Opportunities, Mine, Them: Will they find them inside or outside?(p. 132)
• 16 Passion, Encourage It: Help them find the work they love--without leaving(p. 140)
• 17 Question: Reconsider the Rules: Which will you keep: the rules or the people?(p. 149)
• 18 Reward, Provide Recognition: Which matters more: praise or pay?(p. 158)
• 19 Space, Give It: Are your people on a short leash?(p. 172)
• 20 Truth, Tell It: The truth hurts--or does it?(p. 184)
• 21 Understand, Listen Deeper: When you tune out, you lose out--and they move out(p. 192)
• 22 Values, Define and Align: What matters most?(p. 201)
• 23 Wellness, Sustain It: Are they sick or tired?(p. 209)
• 24 X-ers & Other Generations Handle with Care They are different. Can you keep them?(p. 218)
• 25 Yield, Power Down: Give it up to keep them(p. 228)
• 26 Zenith, Go for it: Test your Retention Probability Index(p. 236)
• Quick-Start Guide(p. 243)
• Notes(p. 257)
• Index(p. 261)
• About the Authors(p. 267)

Notas de autor provistas por Syndetics

Beverly Kaye is founder and Chairwoman of Career Systems International. She is a recipient of ASTD's Distinguished Contribution to Workplace Learning and Performance Award and is the author of Up Is Not the Only Way.
Sharon Jordan-Evans is president of the Jordan Evans Group and is a sought-after keynote presenter and a certified executive coach.Kaye and Jordan-Evans are the coauthors of Love It, Don't Leave It: 26 Ways to Get What You Want at Work.