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The key managerial functions of planning, leading, organizing and controlling are at the centre of this text. Four main themes are emphasized - managing diversity, global perspectives, managing innovation and valuing quality - and new topics examined include electronic means to facilitate communication, entrepreneurs working from home, downsizing trends, outsourcing, strategic hypercompetition and computer assisted group decision making. Learning aids include case studies, management exercises and management skills boxed features.

Tabla de contenidos provista por Syndetics

• Preface(p. xxi)
• Academic Reviewers(p. xxvi)
• Part 1 Introduction(p. 2)
• 1 The Challenge of Management(p. 3)
• Management: An Overview(p. 6)
• What Managers Actually Do(p. 9)
• Managerial Knowledge, Skills, and Performance(p. 15)
• Managerial Job Types(p. 18)
• Learning to be an Effective Manager(p. 26)
• 2 Pioneering Ideas in Management(p. 35)
• The Birth of Management Ideas(p. 38)
• Classical Viewpoint(p. 41)
• Behavioral Viewpoint(p. 47)
• Quantitative Management Viewpoint(p. 53)
• Contemporary Viewpoints(p. 54)
• Promoting Innovation: Contributions of the Major Viewpoints(p. 61)
• 3 Understanding External and Internal Environments(p. 66)
• Types of External Environments(p. 69)
• Analyzing Environmental Conditions(p. 79)
• Managing Environmental Elements(p. 85)
• The Internal Environment: Organizational Culture(p. 91)
• 4 Social Responsibility and Ethics in Management(p. 100)
• Organizational Social Responsibility(p. 103)
• Organizational Social Responsiveness(p. 112)
• Being an Ethical Manager(p. 115)
• Managing an Ethical Organization(p. 122)
• Part 2 Planning and Decision Making(p. 132)
• 5 Establishing Organizational Goals and Plans(p. 133)
• The Overall Planning Process(p. 136)
• The Nature of Organizational Goals(p. 137)
• How Goals Facilitate Performance(p. 144)
• Linking Goals and Plans(p. 151)
• Management by Objectives(p. 158)
• 6 Strategic Management(p. 165)
• The Concept of Strategic Management(p. 168)
• The Role of Competitive Analysis in Strategy Formulation(p. 171)
• Formulating Corporate-Level Strategy(p. 176)
• Formulating Business-Level Strategy(p. 186)
• Formulating Functional-Level Strategy(p. 190)
• Strategy Implementation(p. 191)
• 7 Managing Innovation and Change(p. 197)
• The Nature of Change and Innovation(p. 199)
• Organizational Life Cycles(p. 202)
• Promoting Innovation: The Change and Innovation Process(p. 208)
• Key Organizational Change Components(p. 217)
• Organizational Development(p. 222)
• 8 Managerial Decision Making(p. 229)
• The Nature of Managerial Decision Making(p. 231)
• Managers as Decision Makers(p. 234)
• Steps in an Effective Decision-Making Process(p. 238)
• Overcoming Barriers to Effective Decision Making(p. 242)
• Group Decision Making(p. 249)
• Promoting Innovation: The Creativity Factor in Decision Making(p. 251)
• Supplement to Chapter 8 Planning and Decision Aids(p. 261)
• Forecasting(p. 262)
• Project Planning and Control Models(p. 268)
• Other Planning Techniques(p. 272)
• Quantitative Aids for Decision Making(p. 275)
• Part 3 Organizing(p. 280)
• 9 Basic Elements of Organization Structure(p. 281)
• The Nature of Organization Structure(p. 283)
• Job Design(p. 284)
• Types of Departmentalization(p. 291)
• Methods of Vertical Coordination(p. 291)
• Promoting Innovation: Methods of Horizontal Coordination(p. 301)
• 10 Strategic Organization Design(p. 309)
• Designing Organization Structures: An Overview(p. 311)
• Assessing Structural Alternatives(p. 312)
• Weighing Contingency Factors(p. 325)
• Matching Strategy and Structure(p. 331)
• Promoting Innovation: Using Structural Means to Enhance Prospects(p. 332)
• 11 Human Resource Management(p. 341)
• Strategic Human Resource Management(p. 343)
• Human Resource Planning(p. 344)
• Staffing(p. 350)
• Development and Evaluation(p. 356)
• Compensation(p. 361)
• Maintaining Effective Work-Force Relationships(p. 365)
• Part 4 Leading(p. 374)
• 12 Motivation(p. 375)
• The Nature of Motivation(p. 377)
• Need Theories(p. 379)
• Cognitive Theories(p. 385)
• Reinforcement Theory(p. 394)
• Social Learning Theory(p. 398)
• 13 Leadership(p. 406)
• How Leaders Influence Others(p. 408)
• Searching for Leadership Traits(p. 411)
• Identifying Leader Behaviors(p. 411)
• Developing Situational Theories(p. 416)
• Promoting Innovation: Transformational Leadership(p. 429)
• Are Leaders Necessary?(p. 431)
• 14 Managerial Communication(p. 437)
• The Nature of Managerial Communication(p. 440)
• Factors That Impede or Enhance Individual Communication(p. 447)
• Group Communication Networks(p. 453)
• Organizational Communication Channels(p. 454)
• 15 Managing Groups(p. 466)
• Foundations of Work Groups(p. 468)
• Work Group Inputs(p. 473)
• Work Group Processes(p. 479)
• Promoting Innovation: Using Task Forces and Teams(p. 487)
• Managing Conflict(p. 489)
• Part 5 Controlling(p. 498)
• 16 Controlling the Organization(p. 499)
• Control as a Management Function(p. 501)
• The Control Process(p. 506)
• Types of Controls(p. 513)
• Managerial Approaches to Implementing Controls(p. 517)
• Assessing Control Systems(p. 522)
• 17 Managerial Control Methods(p. 529)
• Major Control Systems(p. 532)
• Financial Control(p. 534)
• Budgetary Control(p. 541)
• Quality Control(p. 545)
• Inventory Control(p. 551)
• 18 Operations Management(p. 559)
• Defining Operations Management(p. 561)
• Formulating Operations Strategy(p. 565)
• Developing and Implementing Operating Systems(p. 568)
• Designing and Utilizing Facilities(p. 575)
• Promoting Innovation: Process Technology(p. 580)
• Improving Productivity(p. 584)
• 19 Information Systems for Management(p. 590)
• Computer-Based Information Systems: An Overview(p. 593)
• Types of Information Systems(p. 600)
• Promoting Innovation: Strategic Implications of Information Systems(p. 605)
• Developing Computer-Based Information Systems(p. 609)
• Impacts of Information Technology on Organizations(p. 613)
• Part 6 Across all Functions(p. 622)
• 20 International Management(p. 623)
• The Nature of International Management(p. 625)
• Assessing the International Environment(p. 630)
• Gauging International Strategic Issues(p. 637)
• Organizing International Business(p. 643)
• Adapting to Cultural Differences(p. 646)
• Handling Social Responsibility and Ethical Issues(p. 649)
• 21 Entrepreneurship and Small Business(p. 655)
• The Nature of Entrepreneurship(p. 657)
• Factors Influencing Entrepreneurship(p. 660)
• Deciding on a Developmental Approach(p. 665)
• Preparing to Operate a Small Business(p. 670)
• Managing a Small Business(p. 675)
• Glossary(p. G-1)
• References(p. R-1)
• Acknowledgments(p. A-1)
• Photo Credits(P-1)
• Name Index(p. I-1)
• Subject Index(p. I-4)
• Organizations Index(p. I-17)
• International Organizations Index(p. I-25)